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Benefits Service Center Representative Jobs (NOW HIRING)

Sedgwick

Service Center Representative

Seven Hills, OH · On-site

... Service Center Representative Our teams thrive together! We collaborate onsite and embrace a ... A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and ...

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Benefits Service Center Representative information

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How much do benefits service center representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for benefits service center representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are Benefits Service Center Representatives?

Benefits Service Center Representatives are professionals who assist employees and clients with questions and issues related to their benefits, such as health insurance, retirement plans, and other employee perks. They typically work for HR departments or third-party benefits administrators, providing information, resolving problems, and guiding users through enrollment processes. These representatives play a crucial role in ensuring that employees understand and effectively utilize their benefits packages.

What are some common challenges faced by Benefits Service Center Representatives, and how can they be effectively managed?

Benefits Service Center Representatives often encounter challenges such as handling a high volume of inquiries during open enrollment periods, addressing complex benefits questions, and ensuring accurate communication of plan details. Managing these challenges requires strong organizational skills, patience, and the ability to quickly learn and adapt to updates in benefits policies. Utilizing available training resources, collaborating closely with HR and benefits teams, and maintaining a customer-focused approach can help representatives provide accurate and empathetic support to employees.

What does a benefit representative position do?

A benefits service center representative assists employees or clients with questions about their benefits, such as health insurance, retirement plans, and other employee programs. They process benefit enrollments, resolve issues, and provide information using benefit management systems, often working in a customer service environment. Strong communication skills and knowledge of benefit policies are essential for this role.

What job makes $10,000 a month without a degree?

Benefits Service Center Representatives typically do not earn $10,000 a month without a degree; such high salaries are uncommon in this role. High-paying jobs that can reach this level without a degree often include specialized sales, real estate brokers, or certain entrepreneurial ventures, but they usually require significant experience, skills, or certifications. Most roles with this income level generally demand advanced skills or industry-specific knowledge rather than formal education alone.

How much are benefits worth an hour?

For a Benefits Service Center Representative, the hourly value of benefits depends on the specific benefits offered, such as health insurance, retirement contributions, or paid time off, which can add to the overall compensation package. The direct monetary value of benefits is typically calculated based on the employer's contribution and the employee's usage or coverage level, but it is not usually expressed as an hourly rate. To estimate the hourly worth, consider dividing the annual value of benefits by the total number of work hours in a year, often around 2,000 hours for full-time employment.

What are the key skills and qualifications needed to thrive as a Benefits Service Center Representative, and why are they important?

To thrive as a Benefits Service Center Representative, you need strong knowledge of employee benefits programs, customer service expertise, and at least a high school diploma or equivalent. Familiarity with HR information systems (HRIS), call center software, and benefits administration platforms is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills for this role. These competencies ensure accurate guidance, efficient issue resolution, and a positive experience for employees seeking assistance with their benefits.

Is CSR a good entry level position?

A Benefits Service Center Representative is often considered a good entry-level position because it typically requires minimal prior experience and offers training in customer service, benefits administration, and communication skills. It provides a foundation for careers in healthcare, insurance, or administrative roles and may involve working with computer systems and documentation. However, job satisfaction depends on individual interests and career goals.
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What job categories do people searching Benefits Service Center Representative jobs look for? The top searched job categories for Benefits Service Center Representative jobs are:
Benefits Service Center Representative jobs near you
Infographic showing various Benefits Service Center Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Service Center Representative

UNITED BANK OF MICHIGAN GROUP

Grand Rapids, MI • On-site

$18 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Assist customers over the phone and internet with banking questions and inquiries.
As a full-time employee of United Bank, you would join an outstanding, supportive culture of employees. You would also gain several attractive benefits, including the following:
  • Paid vacation, and sick (ESTA) days;
  • Health, dental, vision, and life insurance;
  • Long and short-term disability;
  • 401(k) retirement plan with company match;
  • Education reimbursement;
  • Wellness opportunities;
  • Training and development opportunities;
  • Pay for performance;
  • Promote from within philosophy;
  • Bank products and services;
  • Inclusive employer that celebrates and encourages the uniqueness of each person;
  • Veteran-friendly employer.

We have an excellent opportunity for a full-time Service Center Representative in our call center at the corporate office in Grand Rapids, MI. United Bank is searching for driven individuals who are focused on building relationships with our customers by meeting their financial objectives over the phone. Whether you have several years of experience or are new to the banking industry, we would love to help you achieve your personal and professional goals.
The Service Center Representativeposition is a fundamental position at United Bank. Service Center Representatives have the important role of being the first impression our customers receive over the phone of United Bank. You will assist customers over the phone and internet with banking questions and inquiries. In order to excel at this role, you need strong verbal and written communication, strong attention to detail and organization skills, along with the ability to build relationships, follow instructions, learn new tasks, and follow-up. You will also be responsible for areas of compliance as it relates to your position and may be assigned special projects or additional duties.
This position requires:
  • High school diploma or GED equivalent;
  • 3 to 6 months related experience and/or training;
  • Regular standing and walking;
  • Utilizing hands & arms;
  • Ability to talk & hear.

United Bank of Michigan is proud to be an Equal Opportunity and Affirmative Action Employer, and to have an inclusive culture to promote and ensure equal opportunity decisions regardless of race, color, sex, national origin, religion, disability, veteran status or any other legally protected status.
If you require an accommodation to apply to this position, please call (616) 559-4526, or email careers@unitedbank4u.com. This contact information is for accommodation purposes only.

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