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Benefits Service Center Representative Jobs (NOW HIRING)

Sedgwick

Service Center Representative

Seven Hills, OH · On-site

... Service Center Representative PRIMARY PURPOSE : To provide excellent service to callers regarding ... Educates claimants/callers on client requirements and benefit plans documenting all required ...

Sotera Health

Service Center Representative

Nelson, NE · On-site

Service Center Representative Job summary: This position ensures service and responsiveness for Nelson Laboratory clients. It includes fielding customer calls and building customer relationships ...

JWM Neurology LLC

Service Center Rep

Indianapolis, IN · On-site

Responsible for handling incoming calls, scheduling appointments and prompt patient service ... The physical demands described here are representative of those that must be met by an employee to ...

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Benefits Service Center Representative information

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How much do benefits service center representative jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for benefits service center representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are Benefits Service Center Representatives?

Benefits Service Center Representatives are professionals who assist employees and clients with questions and issues related to their benefits, such as health insurance, retirement plans, and other employee perks. They typically work for HR departments or third-party benefits administrators, providing information, resolving problems, and guiding users through enrollment processes. These representatives play a crucial role in ensuring that employees understand and effectively utilize their benefits packages.

What are some common challenges faced by Benefits Service Center Representatives, and how can they be effectively managed?

Benefits Service Center Representatives often encounter challenges such as handling a high volume of inquiries during open enrollment periods, addressing complex benefits questions, and ensuring accurate communication of plan details. Managing these challenges requires strong organizational skills, patience, and the ability to quickly learn and adapt to updates in benefits policies. Utilizing available training resources, collaborating closely with HR and benefits teams, and maintaining a customer-focused approach can help representatives provide accurate and empathetic support to employees.

What does a benefit representative position do?

A benefits service center representative assists employees or clients with questions about their benefits, such as health insurance, retirement plans, and other employee programs. They process benefit enrollments, resolve issues, and provide information using benefit management systems, often working in a customer service environment. Strong communication skills and knowledge of benefit policies are essential for this role.

What job makes $10,000 a month without a degree?

Benefits Service Center Representatives typically do not earn $10,000 a month without a degree; such high salaries are uncommon in this role. High-paying jobs that can reach this level without a degree often include specialized sales, real estate brokers, or certain entrepreneurial ventures, but they usually require significant experience, skills, or certifications. Most roles with this income level generally demand advanced skills or industry-specific knowledge rather than formal education alone.

How much are benefits worth an hour?

For a Benefits Service Center Representative, the hourly value of benefits depends on the specific benefits offered, such as health insurance, retirement contributions, or paid time off, which can add to the overall compensation package. The direct monetary value of benefits is typically calculated based on the employer's contribution and the employee's usage or coverage level, but it is not usually expressed as an hourly rate. To estimate the hourly worth, consider dividing the annual value of benefits by the total number of work hours in a year, often around 2,000 hours for full-time employment.

What are the key skills and qualifications needed to thrive as a Benefits Service Center Representative, and why are they important?

To thrive as a Benefits Service Center Representative, you need strong knowledge of employee benefits programs, customer service expertise, and at least a high school diploma or equivalent. Familiarity with HR information systems (HRIS), call center software, and benefits administration platforms is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills for this role. These competencies ensure accurate guidance, efficient issue resolution, and a positive experience for employees seeking assistance with their benefits.

Is CSR a good entry level position?

A Benefits Service Center Representative is often considered a good entry-level position because it typically requires minimal prior experience and offers training in customer service, benefits administration, and communication skills. It provides a foundation for careers in healthcare, insurance, or administrative roles and may involve working with computer systems and documentation. However, job satisfaction depends on individual interests and career goals.
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What job categories do people searching Benefits Service Center Representative jobs look for? The top searched job categories for Benefits Service Center Representative jobs are:
Benefits Service Center Representative jobs near you
Infographic showing various Benefits Service Center Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Service Center Representative

Service Center Representative

Boston College

Chestnut Hill, MA • On-site

$24.12 - $30.14/hr

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Boston College rating

9.0

Company rating: 9.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

20th of 537 rated colleges and universities

Job description

Boston College Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.9 billion.
Job Description
Service Center Representative
The Service Center Representative provides a prompt, efficient andprofessional response in a variety of areas within the Clough School ofTheology and Ministry (CSTM), including day-to-day operations, support forStudent Affairs and Career Services, and supervision of Graduate Assistants.
This position reports to the Associate Dean, Finance andAdministration.
Responsible for a variety of inquiries received from CSTM personnel inall ancillary support areas. These include hospitality (reception / deskcoverage), back-office operations, event support, student worker oversight, andStudent Affairs and Career Services support. Additionally, the incumbentreceives the necessary cross-training to allow him/her to handle other areassupported by the Service Center.
Office Functions (50%)
- Fulfills general office work within CSTM Service Center, including greeting guests, responding to inquiries, and providing assistance to CSTM faculty, staff, students, as well as campus partners and the wider public.
- Staffs CSTM Service Center Front Desk.
- Serves as primary liaison with BC mailroom and handles all incoming and outgoing mail, UPS, FedEx, etc.
- Serves as primary liaison for maintenance of the copier/printer/scanners.
- Works with Associate Dean, Finance and Administration on submission of Facilities Work Order Requests.
- Maintains all supplies and forms.
- Works with the administrative team to coordinate orientation events in the fall, winter, and summer.
- Provides administrative support to the Associate Dean, Student Affairs and Career Services
- Serves as part of CSTM administrative team, participating in regular meetings and the overall life of the school.
Graduate and Student Assistants (20%)
In collaboration with the Associate Dean Finance and Administration,trains and onboards new Graduate and Student Assistants in the CSTM ServiceCenter and serves as a resource to all CSTM Graduate and Student Assistants. Thisincludes:
- Assisting with GA Orientation for CSTM GAs and SAs and partner GAs.
- Coordinating Service Center GA and SA Orientation programs.
- Developing and maintaining office schedule for Service Center GAs each semester (Fall, Spring, Summer).
- Assigning Service Center GAs to cover events each semester (Fall, Spring, Summer).
- Working with team of Service Center GAs on day-to-day operations and managing projects for which they are responsible.
- Leading weekly Service Center GA meetings.
- Coordinating GA support, if possible, over breaks.
Fiscal and Grant Management Support (30%)
- Provides general fiscal and administrative support to CSTM administration and
faculty.
- Processes Accounts Payable expense reports and vouchers, professional independent contractor employment paperwork, and vendor payments.
- Coordinates CSTM student conference funding application process and awards.
Hiring Range: $24.12/hr to $30.14/hr. Pay rate commensurate with relevant experience.
Requirements
- Must have clear and concise verbal and written skills and the ability to effectively communicate
- Ability to listen to gain an understanding of each customer's issue
- Computer skills, including strong MS Office skills (Word, Excel) as well as specific technical packages as required. Willingness and ability to learn new software programs and technologies quickly (such as design and web content tools
- Strong communication and organizational skills
- Cooperative team player who works well independently and with others in a team-oriented, fast-paced environment
- Bachelor's degree preferred
- Background in theology and/or ministry preferred
- 1-2 years of fiscal and/or administrative experience is preferred
- Demonstrated functional experience in MS Office and Google Suite
- Must have an understanding of or demonstrated aptitude for administrative and operations concepts, especially in higher education
- Strong customer service focus
Someevening or weekend work may be required.
Closing Statement
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
  • Tuition remission for Employees
  • Tuition remission for Spouses and Children who meet eligibility requirements
  • Generous Medical, Dental, and Vision Insurance
  • Low-Cost Life Insurance
  • Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
  • Paid Holidays Annually
  • Generous Sick and Vacation Pay
  • Additional benefits can be found on https://www.bc.edu/employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.
Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.

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