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Benefits Service Center Representative Jobs (NOW HIRING)

Sedgwick

Service Center Representative

Seven Hills, OH · On-site

... Service Center Representative Our teams thrive together! We collaborate onsite and embrace a ... A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and ...

Sedgwick

Service Center Representative

Dublin, OH · On-site

$18/hr

... Service Center Representative PRIMARY PURPOSE : To provide excellent service to callers regarding ... Educates claimants/callers on client requirements and benefit plans documenting all required ...

Sedgwick

Service Center Representative

Dublin, OH · On-site

$18/hr

... Service Center Representative PRIMARY PURPOSE : To provide excellent service to callers regarding ... Educates claimants/callers on client requirements and benefit plans documenting all required ...

Trinityhealth

$13.75 - $17.75/hr

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA ... Day-one benefits for eligible team members with no waiting period. * Opportunities for professional ...

Trinityhealth

$13.75 - $17.75/hr

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA ... Day-one benefits for eligible team members with no waiting period. * Opportunities for professional ...

Trinityhealth

$13.75 - $17.75/hr

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA ... Day-one benefits for eligible team members with no waiting period. * Opportunities for professional ...

Trinity Health

$13.75 - $17.75/hr

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA ... Day-one benefits for eligible team members with no waiting period. * Opportunities for professional ...

Trinityhealth

$13.75 - $17.75/hr

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA ... Day-one benefits for eligible team members with no waiting period. * Opportunities for professional ...

Trinityhealth

$13.75 - $17.75/hr

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA ... Day-one benefits for eligible team members with no waiting period. * Opportunities for professional ...

Trinity Health

$13.75 - $17.75/hr

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA ... Day-one benefits for eligible team members with no waiting period. * Opportunities for professional ...

Trinityhealth

$13.75 - $17.75/hr

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA ... Day-one benefits for eligible team members with no waiting period. * Opportunities for professional ...

Trinity Health

$13.75 - $17.75/hr

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA ... Day-one benefits for eligible team members with no waiting period. * Opportunities for professional ...

Trinity Health

$13.75 - $17.75/hr

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA ... Day-one benefits for eligible team members with no waiting period. * Opportunities for professional ...

Trinity Health

$13.75 - $17.75/hr

Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA ... Day-one benefits for eligible team members with no waiting period. * Opportunities for professional ...

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Benefits Service Center Representative information

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How much do benefits service center representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for benefits service center representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a benefits service center representative?

Benefits Service Center Representatives are professionals who assist employees and clients with questions and issues related to their benefits, such as health insurance, retirement plans, and other employee perks. They typically work for HR departments or third-party benefits administrators, providing information, resolving problems, and guiding users through enrollment processes. These representatives play a crucial role in ensuring that employees understand and effectively utilize their benefits packages.

What are the key skills and qualifications needed to thrive as a benefits service center representative?

To thrive as a Benefits Service Center Representative, you need strong knowledge of employee benefits programs, customer service expertise, and at least a high school diploma or equivalent. Familiarity with HR information systems (HRIS), call center software, and benefits administration platforms is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills for this role. These competencies ensure accurate guidance, efficient issue resolution, and a positive experience for employees seeking assistance with their benefits.

What are some common challenges faced by benefits service center representatives, and how can they be effectively managed?

Benefits Service Center Representatives often encounter challenges such as handling a high volume of inquiries during open enrollment periods, addressing complex benefits questions, and ensuring accurate communication of plan details. Managing these challenges requires strong organizational skills, patience, and the ability to quickly learn and adapt to updates in benefits policies. Utilizing available training resources, collaborating closely with HR and benefits teams, and maintaining a customer-focused approach can help representatives provide accurate and empathetic support to employees.
More about Benefits Service Center Representative jobs

What job categories do people searching Benefits Service Center Representative jobs look for?

The top searched job categories for Benefits Service Center Representative jobs are:

Benefits Service Center Representative jobs near you
Infographic showing various Benefits Service Center Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, and 5% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Member Service Center Representative

AmeriCU Credit Union

Rome, NY • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Member Service Center Representative (Call Center Representative)
Location: Rome, NY 13441
Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience.
Status: Full Time
Position is overtime eligible and Incentive earning eligible.
Member Service Center Representative – AmeriCU Credit Union (Rome, NY)

AmeriCU Credit Union is seeking a Member Service Center Representative (Call Center Representative) who is passionate about delivering exceptional member service and building strong relationships. As a Member Service Center Representative (Call Center Representative), you will be the voice of AmeriCU—supporting members through phone, chat, email, and video interactions while helping them achieve their financial goals.

What You’ll Do as a Member Service Center Representative
  • Manage a high volume of inbound and outbound member interactions in a timely, professional manner
  • Build strong relationships by providing exceptional service and identifying member needs
  • Resolve member inquiries and issues while recommending relevant products and services
  • Process loan applications and maintain knowledge of underwriting guidelines and procedures
  • Educate members on digital banking tools and alternative service channels to enhance their experience
  • Maintain accurate member records within core and CRM systems
  • Meet or exceed individual performance goals and contribute to team success
  • Follow all policies, procedures, and compliance requirements, including BSA and SAFE Act regulations
  • Stay current on products, services, and internal processes through ongoing learning and development
  • Maintain operational readiness by following procedures and reporting equipment issues
  • Register with and maintain records in the NMLS system as required
What We’re Looking For
  • Strong communication skills (verbal and written across phone, chat, and email)
  • Ability to multitask and thrive in a fast-paced, high-volume environment
  • Customer-focused mindset with strong problem-solving skills
  • Comfort with technology and digital service platforms
  • Sales and relationship-building experience preferred
  • Detail-oriented with a commitment to compliance and accuracy
Benefits amp; Growth Opportunities

At AmeriCU, our Member Service Center Representative roles are designed for growth and advancement. Whether you're launching your career or looking for your next step, we provide the tools and support to help you succeed.

We offer:

  • Competitive Medical, Dental, and Vision plans
  • Health Savings Account contributions
  • Generous Paid Time Off and Paid Holidays
  • 401(k) with employer match after one year
  • Employee Assistance Program
  • Tuition Reimbursement (after one year, full-time)
  • Company-paid Life Insurance and AD amp;D
  • Enhanced Short-Term Disability coverage
  • Employee appreciation events and a collaborative team culture
About AmeriCU Credit Union

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.

We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.

Learn more:

  • https://www.americu.org/in-our-community/
  • https://www.americu.org/why-americu/

Apply