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Benefits Service Center Representative Jobs (NOW HIRING)

Sedgwick

Service Center Representative

Seven Hills, OH · Hybrid

... Service Center Representative Our teams thrive together! We collaborate onsite and embrace a ... A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and ...

Sedgwick

Service Center Representative

Seven Hills, OH · On-site

... Service Center Representative PRIMARY PURPOSE : To provide excellent service to callers regarding ... Educates claimants/callers on client requirements and benefit plans documenting all required ...

Sotera Health

Service Center Representative

Nelson, NE · On-site

Service Center Representative Job summary: This position ensures service and responsiveness for Nelson Laboratory clients. It includes fielding customer calls and building customer relationships ...

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How much do benefits service center representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for benefits service center representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are Benefits Service Center Representatives?

Benefits Service Center Representatives are professionals who assist employees and clients with questions and issues related to their benefits, such as health insurance, retirement plans, and other employee perks. They typically work for HR departments or third-party benefits administrators, providing information, resolving problems, and guiding users through enrollment processes. These representatives play a crucial role in ensuring that employees understand and effectively utilize their benefits packages.

What are some common challenges faced by Benefits Service Center Representatives, and how can they be effectively managed?

Benefits Service Center Representatives often encounter challenges such as handling a high volume of inquiries during open enrollment periods, addressing complex benefits questions, and ensuring accurate communication of plan details. Managing these challenges requires strong organizational skills, patience, and the ability to quickly learn and adapt to updates in benefits policies. Utilizing available training resources, collaborating closely with HR and benefits teams, and maintaining a customer-focused approach can help representatives provide accurate and empathetic support to employees.

What does a benefit representative position do?

A benefits service center representative assists employees or clients with questions about their benefits, such as health insurance, retirement plans, and other employee programs. They process benefit enrollments, resolve issues, and provide information using benefit management systems, often working in a customer service environment. Strong communication skills and knowledge of benefit policies are essential for this role.

What job makes $10,000 a month without a degree?

Benefits Service Center Representatives typically do not earn $10,000 a month without a degree; such high salaries are uncommon in this role. High-paying jobs that can reach this level without a degree often include specialized sales, real estate brokers, or certain entrepreneurial ventures, but they usually require significant experience, skills, or certifications. Most roles with this income level generally demand advanced skills or industry-specific knowledge rather than formal education alone.

How much are benefits worth an hour?

For a Benefits Service Center Representative, the hourly value of benefits depends on the specific benefits offered, such as health insurance, retirement contributions, or paid time off, which can add to the overall compensation package. The direct monetary value of benefits is typically calculated based on the employer's contribution and the employee's usage or coverage level, but it is not usually expressed as an hourly rate. To estimate the hourly worth, consider dividing the annual value of benefits by the total number of work hours in a year, often around 2,000 hours for full-time employment.

What are the key skills and qualifications needed to thrive as a Benefits Service Center Representative, and why are they important?

To thrive as a Benefits Service Center Representative, you need strong knowledge of employee benefits programs, customer service expertise, and at least a high school diploma or equivalent. Familiarity with HR information systems (HRIS), call center software, and benefits administration platforms is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills for this role. These competencies ensure accurate guidance, efficient issue resolution, and a positive experience for employees seeking assistance with their benefits.

Is CSR a good entry level position?

A Benefits Service Center Representative is often considered a good entry-level position because it typically requires minimal prior experience and offers training in customer service, benefits administration, and communication skills. It provides a foundation for careers in healthcare, insurance, or administrative roles and may involve working with computer systems and documentation. However, job satisfaction depends on individual interests and career goals.
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What job categories do people searching Benefits Service Center Representative jobs look for? The top searched job categories for Benefits Service Center Representative jobs are:
Benefits Service Center Representative jobs near you
Infographic showing various Benefits Service Center Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Service Center Representative

Michigan State University - Residential Hospitality Services

East Lansing, MI • On-site

$14.73/hr

Full-time

Posted 5 days ago

Job description

Posting Details
Position Information
RHS Job Title
Service Center Representative
Job Description
Location: North Neighborhood: MASON ABBOT SNYDER PHILLIPS AND SHAW
Pay Rate: $14.73/hr.
As a Service Center Representative, you will perform routine clerical support while providing customer service to all residence hall students and customers, both in person and over the phone. You will also be responsible for maintaining the reception area and processing mail and packages. You will be considered the face of the residence halls while interacting with a wide range of students and customers.
You will learn "real world" work skills like time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team. You will also gain a deep understanding of how an operation functions and how to build relationships while demonstrating outstanding customer service.
Typical Duties May Include:
• Provide routine clerical support within a residence hall reception area
• Answer phones, process mail and packages, assist in maintaining records and accounts
• Greet visitors and clients
• Provide in-house residence hall security and customer service through the day/night
• Greet students and guests while checking identification
• Report and respond to incidents within the residence halls
If you have any questions about this position please contact Eric Christensen at chris461@msu.edu
Required Qualifications
• Enrolled as a student at Michigan State University (during academic year)
• Willing to be trained on day shift (6:45 am - midnight)
• Demonstrated commitment to outstanding customer service
• Motivated self-starter and able to complete tasks in a timely manner with minimal supervision
• Good communication skills (written and verbal)
• Positive and respectful, especially when working with a diverse population
• Dependable and reliable
• Must be able to work through finals week
• Must be able to work nights/weekends
• Be able to return early for the academic school year for training.
• Must be able to pass a background check
• Must be available to Work over Summer
• Must work a minimum of 10 hours per week
• You may be required to work sporting events, holidays, breaks, and weekends
• Must provide class schedule
Preferred Qualifications
May be able to work over semester breaks
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Physical Demands
Must be able to move up to 20-50 pounds
• Able to stand/sit for long periods of time
Work Hours
Academic School Year & Summer Conferences
Service Center Representative:
Sunday - Saturday: work one shifts every other weekend
*Monday - Friday: minimum of two shifts during the week
6:45 am - midnight
Work Location
North Service Centers (Loc)
Posting Detail Information
Posting Number
20155378P
Open Date
03/11/2026
Close Date
08/31/2026
Open Until Filled
No
Special Instructions for Applicant
Applicant Availability Form

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