ZipRecruiter

Log In

1

Benefits Service Center Representative Jobs (NOW HIRING)

Ochsner Health

HR Service Center Rep

New Orleans, LA · On-site

$15 - $19.25/hr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Must possess a strong customer service focus, strong interpersonal and listening skills and the ...

Ochsner Health

HR Service Center Rep

New Orleans, LA · On-site

$15 - $19.25/hr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Must possess a strong customer service focus, strong interpersonal and listening skills and the ...

SkySource Solutions

Customer Service Rep

Cleveland, OH · On-site

$20/hr

... benefits. We are seeking 40 Customer Service Center Representatives to join a rapidly growing organization dedicated to helping millions of families access affordable legal services. If you are ...

At Your School (AYS, Inc.)

Call center representative

$16.50 - $20.50/hr

AYS Inc is a leading provider of customer service solutions for businesses of all sizes. We ... Competitive salary and benefits package * Comprehensive training program * Opportunities for growth ...

AYS

Call center representative

Indianapolis, IN · On-site

$15.25 - $19/hr

AYS Inc is a leading provider of customer service solutions for businesses of all sizes. We ... We Offer: - Competitive salary and benefits package - Comprehensive training program ...

previous page

Showing results 41-60

All JobsBenefits Service Center Representative Jobs

Benefits Service Center Representative information

See salary details

$10

$18

$26

How much do benefits service center representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for benefits service center representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a benefits service center representative?

Benefits Service Center Representatives are professionals who assist employees and clients with questions and issues related to their benefits, such as health insurance, retirement plans, and other employee perks. They typically work for HR departments or third-party benefits administrators, providing information, resolving problems, and guiding users through enrollment processes. These representatives play a crucial role in ensuring that employees understand and effectively utilize their benefits packages.

What are some common challenges faced by benefits service center representatives, and how can they be effectively managed?

Benefits Service Center Representatives often encounter challenges such as handling a high volume of inquiries during open enrollment periods, addressing complex benefits questions, and ensuring accurate communication of plan details. Managing these challenges requires strong organizational skills, patience, and the ability to quickly learn and adapt to updates in benefits policies. Utilizing available training resources, collaborating closely with HR and benefits teams, and maintaining a customer-focused approach can help representatives provide accurate and empathetic support to employees.

What are the key skills and qualifications needed to thrive as a benefits service center representative?

To thrive as a Benefits Service Center Representative, you need strong knowledge of employee benefits programs, customer service expertise, and at least a high school diploma or equivalent. Familiarity with HR information systems (HRIS), call center software, and benefits administration platforms is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills for this role. These competencies ensure accurate guidance, efficient issue resolution, and a positive experience for employees seeking assistance with their benefits.
More about Benefits Service Center Representative jobs
What job categories do people searching Benefits Service Center Representative jobs look for? The top searched job categories for Benefits Service Center Representative jobs are:
Benefits Service Center Representative jobs near you
Infographic showing various Benefits Service Center Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Employee Services Center Representative

Corporate-CCL

Charlotte, NC • On-site

$15.25 - $19.50/hr

Other

Posted 16 days ago

Job description

Employee Services Center Representative

Considering a role where your service directly impacts candidates or employees' experience every day? As an Employee Services Center Representative at Spectrum, you will handle various employee-related processes, answer inquiries, and support onboarding and HR functions through effective and timely communication. Your attention to detail and commitment to service ensure smooth operations and a positive impression for every candidate or employee you assist.

Responsibilities

How You'll Make an Impact

  • Provide excellent customer responsiveness to calls and communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees
  • Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call resolution; subjects include but are not limited to: onboarding and I-9 administration, background checks, drug and weight verification screening events, leave of absence, workers compensation, benefits plan options, benefits eligibility and enrollment, performance review cycles, courtesy accounts support, and routine HR questions
  • Administer candidates and internal transfers monitoring processes
  • Update HR Help Desk with call/transaction specific information and supporting documentation
  • Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (People Central), applicant tracking and onboarding system (Charter Hire), case management tracking (HR Helpdesk) and vendor websites
  • Apply knowledge of HR technology tools, programs and policies to quickly resolve customer issues or concerns
  • Administer the timely completion of required pre-hire tasks in Charter Hire
  • Understand data transactions and processes from Charter Hire into the HR System of Record (People Central)
  • Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adhere to Service Level Agreements
  • Administer state-specific compliance processes and guide candidates, employees, recruiters and HR partners through required documentation
  • Provide reports and reminders to audiences pertaining to deadlines, candidates and employees' statuses and tasks completion
  • Support I-9 and E-Verify processes as required
Qualifications

What You'll Bring to Spectrum

Required Qualifications

Skills

  • Ability to work a flexible schedule, which includes unique hours of a call center operation - 8:00 AM ET – 6:30 PM ET, Monday – Friday
  • Ability to read, write, speak, and understand English
  • Ability to problem solve in a high-volume task-oriented environment
  • High level of analytical and process resolution skills
  • Clear and effective verbal and written communication skills
  • Ability to maintain confidentiality
  • Strong customer service orientation
  • High degree of attention to detail, logical thinking and organizational skills
  • Exceptional ability to follow-up on outstanding or pending matters
  • Strong investigative skills
  • Previous experience working with multi-state shared services organization is desired
  • Demonstrated proficiency in Microsoft Word, Excel and PowerPoint

Education

Associate's degree in Business Administration, Human Resources, or related field or equivalent previous work experience with prior customer service experience required

Experience

Minimum 2 years of proven HR experience or customer service call center experience

Working Conditions

Office environment

Apply