ZipRecruiter

Log In

1

Call Center Back Office Jobs (NOW HIRING)

Hiemstra Optical

Call Center Representative

Paw Paw, MI

$14.50 - $18.25/hr

Description As a Call Center Representative, you will accurately and professionally handle all ... Act as a liaison between patients, guests, back office staff and providers * Perform other duties ...

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15 - $16/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15 - $16/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

Xtend Inc

Call Center Representative

Grand Rapids, MI · On-site

$14.75 - $18.50/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15.25 - $19.25/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

CU Asterisk

Call Center Representative

Grand Rapids, MI

$15.25 - $19.25/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

CU*Answers

Call Center Representative

Grand Rapids, MI · On-site

$14.75 - $18.50/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

next page

Showing results 1-20

All JobsCall Center Back Office Jobs

Call Center Back Office information

See salary details

$10

$17

$25

How much do call center back office jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for call center back office in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Call Center Back Office job?

A Call Center Back Office job involves handling administrative and support tasks that do not require direct interaction with customers. Responsibilities may include processing orders, managing data entry, handling complaints, and supporting front-office teams. Back-office agents ensure smooth operations by resolving internal issues and assisting customer service representatives. While they don’t typically take calls, their role is essential for maintaining efficiency and accuracy within the call center.

What types of tasks does a Call Center Back Office role typically handle on a daily basis?

As a Call Center Back Office employee, you are primarily responsible for handling administrative tasks such as processing customer requests, updating account information, managing documentation, and following up on unresolved issues that require research or coordination. You may also support front-line agents by investigating complex cases, verifying data accuracy, and generating reports for supervisors. Much of the work is performed behind the scenes, requiring close attention to detail and prompt turnaround times to keep the customer service operation running smoothly. Collaboration with other departments can be frequent, ensuring that all processes are aligned and customer concerns are addressed efficiently.

What are the key skills and qualifications needed to thrive in the Call Center Back Office position, and why are they important?

To thrive as a Call Center Back Office professional, you need strong data entry, organizational, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and office productivity tools is typically required, and knowledge of specific platforms like Salesforce or Zendesk is a plus. Attention to detail, time management, and clear written communication are key soft skills that help you excel in this position. These abilities are essential for accurately processing customer requests, ensuring timely resolutions, and supporting front-line agents efficiently.

More about Call Center Back Office jobs
What cities are hiring for Call Center Back Office jobs? Cities with the most Call Center Back Office job openings:
What are the most commonly searched types of Call Center Back Office jobs? The most popular types of Call Center Back Office jobs are:
What states have the most Call Center Back Office jobs? States with the most job openings for Call Center Back Office jobs include:
What job categories do people searching Call Center Back Office jobs look for? The top searched job categories for Call Center Back Office jobs are:
Call Center Back Office jobs near you
Infographic showing various Call Center Back Office job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Team Lead Onsite, Washington, D.C.

Call Center Team Lead Onsite, Washington, D.C.

Gainwell Technologies

Washington, DC • On-site

$35K - $51K/yr

Other

Medical, Life, Retirement, PTO

Re-posted 27 days ago

Gainwell Technologies rating

7.7

Company rating: 7.7 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

116th of 205 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
The Contact Center lead serves as the senior agent in a call center team of eight to ten people and is the deputy to the Supervisor. The lead is responsible for dealing with complex and at times challenging issues, and providing support and guidance to newly hired or less experienced agents. The lead will assist with training and coaching new agents, and becoming a subject matter expert in some support topics. Lastly the lead will act as senior agents when the supervisor is unavailable.
Your role in our mission
• Handles high-volume inbound calls, researches complex customer inquiries, and routes issues appropriately while ensuring timely, accurate responses.
• Documents all customer interactions, processes requests, updates account histories, and performs data entry to maintain accurate records.
• Processes and distributes incoming and outgoing mail for multiple clients in compliance with service level agreements (SLAs).
• Monitors daily transactions and reviews weekly client reports to ensure data integrity, policy compliance, and SLA adherence; prepares reports for management.
• Collaborates with team members and management, recommends workflow improvements, and supports daily operations including training and mentoring staff.
What we're looking for

  • 3+ years of customer contact operations experience in healthcare or healthcare technology, including Medicaid (MMIS), PBM, DBO, Provider Enrollment, Provider Relations, Customer Centers, Mailroom, or Pharmacy environments.
  • Proficient with Microsoft Office and contact center/back-office systems and tools (e.g., CxOne, Verint, Avaya).
  • Strong analytical and problem-solving skills; highly detail-oriented and organized with the ability to manage multiple priorities.
  • Excellent written and verbal communication skills to effectively respond to inquiries and collaborate with stakeholders.
  • Team-oriented with the ability to identify appropriate stakeholders to resolve client issues; willing to travel within the DC Metro area as needed
What you should expect in this role
Onsite
  • Work from Gainwell's office in downtown DC, Monday to Friday, 8:00AM to 5:00PM, Monday to Friday. This is an in-person and in-office role with no limited home or remote work opportunities.
  • #LI-Onsite
  • #LI-LS2

The pay range for this position is $35,900.00 - $51,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Gainwell Technologies logo

About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

View All Gainwell Technologies Jobs

Apply