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Call Center Back Office Jobs (NOW HIRING)

Director of Operations

Copperas Cove, TX · On-site

$80K - $120K/yr

Finally, experience leading technological innovation in the contact center / back-office ... Analyze call center metrics and identify opportunities for improvement in efficiency, effectiveness ...

Director of Operations

Copperas Cove, TX · On-site

$80K - $120K/yr

Finally, experience leading technological innovation in the contact center / back-office ... Analyze call center metrics andidentifyopportunities for improvement in efficiency, effectiveness ...

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...

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Call Center Back Office information

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How much do call center back office jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center back office in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center back office?

A Call Center Back Office job involves handling administrative and support tasks that do not require direct interaction with customers. Responsibilities may include processing orders, managing data entry, handling complaints, and supporting front-office teams. Back-office agents ensure smooth operations by resolving internal issues and assisting customer service representatives. While they don’t typically take calls, their role is essential for maintaining efficiency and accuracy within the call center.

What does a call center back office do?

As a Call Center Back Office employee, you are primarily responsible for handling administrative tasks such as processing customer requests, updating account information, managing documentation, and following up on unresolved issues that require research or coordination. You may also support front-line agents by investigating complex cases, verifying data accuracy, and generating reports for supervisors. Much of the work is performed behind the scenes, requiring close attention to detail and prompt turnaround times to keep the customer service operation running smoothly. Collaboration with other departments can be frequent, ensuring that all processes are aligned and customer concerns are addressed efficiently.

What are the key skills and qualifications needed to thrive in the call center back office position?

To thrive as a Call Center Back Office professional, you need strong data entry, organizational, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and office productivity tools is typically required, and knowledge of specific platforms like Salesforce or Zendesk is a plus. Attention to detail, time management, and clear written communication are key soft skills that help you excel in this position. These abilities are essential for accurately processing customer requests, ensuring timely resolutions, and supporting front-line agents efficiently.

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What cities are hiring for Call Center Back Office jobs?

Cities with the most Call Center Back Office job openings:

What are the most commonly searched types of Call Center Back Office jobs?

The most popular types of Call Center Back Office jobs are:

What states have the most Call Center Back Office jobs?

States with the most job openings for Call Center Back Office jobs include:

Infographic showing various Call Center Back Office job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Control Center Back Office Manager

Acciona Au & Nz

Chicago, IL • On-site

$115K - $140K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


Job description

Control Center Back Office Manager

ACCIONA Energía is the biggest 100% renewable energy company with no fossil legacy in the world. With more than 30 years of experience and operations in 20 countries on five continents, ACCIONA Energía offers a wide portfolio of tailored energy solutions so that its corporate and institutional clients can meet their decarbonization goals. This includes the development, engineering, construction, operation and maintenance of renewable power plants -mainly wind and photovoltaic technologies-, energy sales and management and marketing, energy services, self-consumption, electric mobility and new technologies such as storage and green hydrogen. ACCIONA Energía is governed by the most demanding environmental, social and corporate governance (ESG) criteria.

At ACCIONA Energía, we are seeking a Control Center Back Office Manager to join our System Operations Center (CECOER) team. This is a key role within our Operations & Maintenance department, responsible for managing the procedures, tools, systems, and resources that support reliable, compliant, and safe operations. You'll work closely with our Regulatory Compliance team to ensure all technical and cybersecurity standards are met—especially regarding remote and physical access to our OT network.

Key Responsibilities:

  • Drive operational excellence by designing and refining procedures, tools, and systems for our control center
  • Collaborate with internal teams and external partners to coordinate grid outages, switching procedures, and ISO interactions.
  • Ensure full compliance with NERC, FERC, and Department of Energy standards—leading documentation, reporting, and audit readiness.
  • Monitor facility performance and analyze curtailments, outages, and trends for continuous improvement.
  • Develop and support SCADA systems and communications infrastructure.
  • Champion safety and training, ensuring all personnel meet technical and regulatory requirements.
  • Represent ACCIONA in industry events and act as an internal advisor on best practices.
  • Other duties as assigned

Required Skills and Competencies

  • Bachelor's in electrical engineering or related field (advanced degree/P.E. a plus)
  • 5+ years in utility, control center, or renewable generation operations
  • Familiarity with grid operations, ISO protocols, and SCADA systems
  • NERC certification or ability to obtain one
  • Strong IT and systems knowledge; Maximo experience is a plus
  • Experience in outage coordination and switching/tagging procedures
  • Excellent communication, organizational, and problem-solving skills
  • Travel flexibility up to 25% (domestic/international)
  • Spanish fluency is a plus

Benefits – we've got you covered!

  • Base Pay: $115k-$140k (based on experience, education, and skillset)
  • 15% Annual Performance Bonus (based on individual and company performance)
  • Comprehensive Benefits starting on Day 1, including medical, dental, and vision insurance for you and eligible dependents, plus an Employee Assistance Program (EAP), HSA company contributions, and FSA options. After 90 days, you'll also have access to life insurance, disability coverage, paid parental leave, and optional plans
  • 401(k) with company match and immediate vesting after 90 days
  • 15 days of PTO (with 1 additional day per year of service), 9 public holidays, and 2 flexible holidays
  • $50 monthly reimbursement for health, wellness, or fitness-related memberships and equipment
  • Career development and growth opportunities, along with access to technical, skills, and language training programs, including tuition reimbursement
  • Downtown Chicago office, featuring a modern, open layout with plenty of collaborative spaces and breakout areas. Daily perks include coffee, complimentary healthy snacks, and free access to the building's fitness center
  • Hybrid work schedule, with 3 days in the office and 2 days working from home, plus early Fridays with a 3 p.m. cut-off

Job Location: 55 E. Monroe St., Chicago, IL 60603

As a company that values diversity as a source of talent, we work to foster an inclusive environment that promotes respect, belonging and engagement so that all people can participate on an equal opportunity basis. We invite everyone to apply regardless of origin, circumstances, background or condition.