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Call Center Back Office Jobs (NOW HIRING)

Hiemstra Optical

Call Center Representative

Paw Paw, MI · On-site

$14.50 - $18.25/hr

Description As a Call Center Representative, you will accurately and professionally handle all ... Act as a liaison between patients, guests, back office staff and providers * Perform other duties ...

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15 - $16/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15 - $16/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15.25 - $19.25/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

CU Asterisk

Call Center Representative

Grand Rapids, MI

$15.25 - $19.25/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

Xtend Inc

Call Center Representative

Grand Rapids, MI

$14.75 - $18.50/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

CU*Answers

Call Center Representative

Grand Rapids, MI

$14.75 - $18.50/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

The incumbent may perform back office functions related to research and resolution of fraudulent ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

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How much do call center back office jobs pay per hour?

As of May 28, 2026, the average hourly pay for call center back office in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Call Center Back Office job?

A Call Center Back Office job involves handling administrative and support tasks that do not require direct interaction with customers. Responsibilities may include processing orders, managing data entry, handling complaints, and supporting front-office teams. Back-office agents ensure smooth operations by resolving internal issues and assisting customer service representatives. While they don’t typically take calls, their role is essential for maintaining efficiency and accuracy within the call center.

What are the key skills and qualifications needed to thrive in the Call Center Back Office position, and why are they important?

To thrive as a Call Center Back Office professional, you need strong data entry, organizational, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and office productivity tools is typically required, and knowledge of specific platforms like Salesforce or Zendesk is a plus. Attention to detail, time management, and clear written communication are key soft skills that help you excel in this position. These abilities are essential for accurately processing customer requests, ensuring timely resolutions, and supporting front-line agents efficiently.

What types of tasks does a Call Center Back Office role typically handle on a daily basis?

As a Call Center Back Office employee, you are primarily responsible for handling administrative tasks such as processing customer requests, updating account information, managing documentation, and following up on unresolved issues that require research or coordination. You may also support front-line agents by investigating complex cases, verifying data accuracy, and generating reports for supervisors. Much of the work is performed behind the scenes, requiring close attention to detail and prompt turnaround times to keep the customer service operation running smoothly. Collaboration with other departments can be frequent, ensuring that all processes are aligned and customer concerns are addressed efficiently.
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Call Center Back Office jobs near you

Business Development/Sales Rep

NEELBLUE TECHNOLOGY CONSULTING INC.

Irvine, CA

Other

Posted 5 days ago

Job description

Business Development/Sales RepIntroduction:

We are seeking an experienced Business Development/Sales Rep to drive new business growth in staffing, both onshore and offshore. The ideal candidate will be responsible for expanding our client base, particularly in the areas of call center, back office support, and helpdesk services. Additionally, the candidate will play a key role in establishing and growing our offshore 24x7 development center to cater to the needs of our USA clients.

Responsibilities:
  • Identify and pursue new business opportunities in the areas of staffing, call center, and helpdesk support
  • Develop and maintain relationships with potential clients to drive sales growth
  • Collaborate with internal teams to ensure smooth onboarding of new clients and projects
  • Conduct market research to stay informed about industry trends and competitor activities
  • Participate in sales meetings, presentations, and negotiations to secure new business
  • Meet and exceed sales targets and goals set by the company
  • Contribute to the overall growth and success of the business development team
Requirements:Required Skills:
  • Recruiting experience in the staffing industry
  • Knowledge of call center operations and best practices
  • Understanding of helpdesk support processes
  • Proven track record in business development and sales
  • Experience in offshoring and managing offshore development centers

If you possess the required skills and are eager to drive business growth in a dynamic environment, we encourage you to apply for immediate consideration. Thank you for your interest in joining our team.

Apply