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Call Center Back Office Jobs (NOW HIRING)

General Call Center | Full-Time

Call Center Representative

$16.50 - $20.50/hr

Candidates must have prior call center experience and reside within 80km of our office. You'll also need: * A high-speed internet connection * An appropriate, quiet work environment * High language ...

New

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ · On-site

$18 - $22/hr

The incumbent may perform back office functions related to research and resolution of fraudulent ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM · On-site

$50K - $60K/yr

A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and ...

MCI Careers

Call Center Sales Manager

Wichita, KS

One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

$60K/yr

One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM · On-site

$50K - $60K/yr

A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Sales Manager

Wichita, KS

$60K/yr

The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center ... back-office operations will be advantageous. This is a full-time, on-site position that requires ...

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Call Center Back Office information

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How much do call center back office jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center back office in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center back office?

A Call Center Back Office job involves handling administrative and support tasks that do not require direct interaction with customers. Responsibilities may include processing orders, managing data entry, handling complaints, and supporting front-office teams. Back-office agents ensure smooth operations by resolving internal issues and assisting customer service representatives. While they don’t typically take calls, their role is essential for maintaining efficiency and accuracy within the call center.

What does a call center back office do?

As a Call Center Back Office employee, you are primarily responsible for handling administrative tasks such as processing customer requests, updating account information, managing documentation, and following up on unresolved issues that require research or coordination. You may also support front-line agents by investigating complex cases, verifying data accuracy, and generating reports for supervisors. Much of the work is performed behind the scenes, requiring close attention to detail and prompt turnaround times to keep the customer service operation running smoothly. Collaboration with other departments can be frequent, ensuring that all processes are aligned and customer concerns are addressed efficiently.

What are the key skills and qualifications needed to thrive in the call center back office position?

To thrive as a Call Center Back Office professional, you need strong data entry, organizational, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and office productivity tools is typically required, and knowledge of specific platforms like Salesforce or Zendesk is a plus. Attention to detail, time management, and clear written communication are key soft skills that help you excel in this position. These abilities are essential for accurately processing customer requests, ensuring timely resolutions, and supporting front-line agents efficiently.

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Call Center Back Office jobs near you
Infographic showing various Call Center Back Office job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Marketing Agent

Capital Vacations

Myrtle Beach, SC

$16/hr

Full-time

Re-posted 5 days ago

Capital Vacations rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

18th of 21 rated holiday rentals

Job description

Purpose

This agent will handle heavy marketing + service duties, books tours, etc.

Pay

Starting Pay is $15 per hour during training. After training, the agent will go to $16/ hr PLUS commissions\

Schedule

Training M-F for about 4-6 weeks

Post training: Saturdays REQUIRED, and you will have a week day and Sundays off

Principal Duties and Responsibilities

  • Day to day marketing and services
  • Handles any points discrepancies for sales
  • Helps close deals with prospect or owners appeasements
  • Assistance with all Global Exchange needs
  • Assistance with all Club and Lifestyles Plus needs
  • Back Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issues
  • Assist with ordering supplies for call center
  • Monitor and respond to Social Media posts
  • All other duties as assigned

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

  • 2+ years of Customer Service experience
  • Proficiency with Microsoft Office applications, High proficiency in MS Office
  • Previous experience as customer service, reservations, or travel agent (desired)
  • A strategic mindset to problem solve and craft win/win solutions
  • Experience working with Owners in a timeshare or call center atmosphere
  • Knowledge in Time Share Ware is a must

Skills, Knowledge, and Abilities:

  • Strong analytic, problem-solving skills to pinpoint issues and identify solutions
  • Strong written and verbal communication skills
  • High end customer service skills
  • Travel experience
  • Flexible schedule Ability to work holidays and weekends are a must
  • Competent working with Microsoft Office suite, including Word, Outlook, and Excel

Shift: Additional hours may be necessary to meet goals and deadlines and to cover shifts

  • Regular Hours and Weekend

Travel:

  • None

What Capital Vacations employees say

Pay

Benefits

Hours and flexibility

Workplace

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