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Ups Customer Call Center Jobs (NOW HIRING)

Village Pointe Toyota

Call Center Representative

Elkhorn, NE · On-site

$15.25 - $19/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Village Pointe Toyota

Call Center Representative

Omaha, NE

$15.25 - $19.25/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Village Pointe Toyota

Call Center Representative

Elkhorn, NE · On-site

$15.25 - $19/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Village Pointe Toyota

Call Center Representative

Omaha, NE

$15.25 - $19.25/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

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All JobsUps Customer Call Center Jobs

Ups Customer Call Center information

See salary details

$10

$18

$26

How much do ups customer call center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for ups customer call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Ups Customer Call Center vs Ups Customer Service Representative?

AspectUps Customer Call CenterUps Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, handling inbound/outbound callsOffice environment, assisting customers via phone, email, or chat
Employer & IndustryPart of UPS logistics and delivery services

Both roles involve customer interaction within the UPS industry, requiring similar credentials and work environments. The main difference is that the Ups Customer Call Center typically refers to the centralized call center team handling large call volumes, while the Ups Customer Service Representative may work in various settings, including local offices or remote positions, providing direct customer support across multiple channels.

Does UPS have customer centers?

UPS customer call center representatives work in facilities that handle customer inquiries, support, and service requests. These centers are part of UPS's customer service operations and may include call centers, support hubs, or service centers where employees assist clients with shipments, tracking, and account management.

How much does UPS pay per hour?

UPS Customer Call Center representatives typically earn between $15 and $20 per hour, depending on experience, location, and shift. Starting pay may be lower for entry-level positions, with opportunities for raises and advancement based on performance and tenure.

Does UPS hire remotely?

UPS Customer Call Center roles are typically based in physical locations and generally do not offer fully remote positions. However, some customer service jobs may have hybrid or flexible work arrangements depending on the role and location. Candidates should review specific job postings for remote work options and requirements.

What are the key skills and qualifications needed to thrive as a UPS Customer Call Center Representative, and why are they important?

To thrive as a UPS Customer Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, UPS tracking systems, and call center telephony is typically required. Patience, active listening, and a positive attitude help you deliver excellent customer service and resolve issues efficiently. These skills and qualities are crucial for maintaining customer satisfaction and upholding the company's reputation in a fast-paced support environment.

What are some common challenges faced by UPS Customer Call Center representatives, and how can they be managed effectively?

UPS Customer Call Center representatives often handle a high volume of calls, including complex queries about shipments, tracking, and delivery issues. Managing customer expectations and resolving complaints efficiently can be challenging, especially during peak seasons. Successful representatives rely on strong communication skills, patience, and thorough knowledge of UPS policies and systems. Ongoing training and support from team leads help staff stay updated and manage stress, ensuring both customer satisfaction and personal development.

What are UPS Customer Call Center jobs?

UPS Customer Call Center jobs involve assisting customers with inquiries, tracking shipments, resolving delivery issues, and providing information about UPS services over the phone or through digital channels. Employees in these roles are responsible for delivering excellent customer service, handling complaints, processing requests, and ensuring customer satisfaction. These jobs require strong communication skills, problem-solving abilities, and familiarity with UPS policies and procedures. Call center agents may work in teams and often use specialized software to manage customer interactions efficiently.

Is it hard to get a job at UPS?

Getting a job at UPS as a Customer Call Center representative involves a standard application process that includes submitting an online application, passing a background check, and completing training. The hiring process can be competitive, but candidates with good communication skills and reliability have a strong chance of being hired.
More about Ups Customer Call Center jobs
What states have the most Ups Customer Call Center jobs? States with the most job openings for Ups Customer Call Center jobs include:
What job categories do people searching Ups Customer Call Center jobs look for? The top searched job categories for Ups Customer Call Center jobs are:
Ups Customer Call Center jobs near you
Infographic showing various Ups Customer Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Customer Call Center Lead

Customer Call Center Lead

American Savings Bank

Honolulu, HI • On-site

$24 - $24.50/hr

Other

Posted 9 days ago

American Savings Bank rating

8.5

Company rating: 8.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

30th of 149 rated banks

Job description

Primary Purpose of Job

Provides outstanding customer service in the Customer Banking Center (CBC) by addressing questions and/or issues from customers and teammates and resolves more complex client issues and partners with CBC Managers in preparing for and leading team huddles and various team/department activities. Strives to deepen the customer relationship by identifying appropriate products & services and refers customers to other Bank representatives, as appropriate.

Major Job Accountabilities

  • Intakes customer inquiries within the Customer Banking Center, addressing customer inquiries in a professional and courteous manner. Researches situations, as necessary, to resolve concerns. May be called upon to handle escalated interactions, as situation warrants.
  • Ensures that all information pertaining to customer interactions is appropriately documented in Customer Banking Center systems in order to analyze patterns and trends in the customer experience.
  • Identifies opportunities to deepen the customer relationship by recommending bank products and/or services to meet the customer needs. Refers customers to other bank representatives, as appropriate.
  • Supports the onboarding and training of new CBC Representatives, assisting with questions/issues that arise, and providing guidance on how to handle various customer issues.
  • Provides oversight/approvals for client fee/service charges and reversals/waivers provided by CBC representatives. Monitors, advises, and resolves operational exceptions such as customer verification, fraud, various limit increases, etc.
  • Performs work at the assigned work location.


Experience Required

  • Minimum three (3) years of experience in Customer Service for a retail or financial institution (call center or other customer-facing role).


Required Skills or Training

  • Demonstrated customer service skills that include proven ability to handle difficult customer interactions.
  • Demonstrated time management skills, and completing tasks in a proactive manner with a sense of urgency.
  • Excellent verbal and written communication skills.
  • Proficient in the use of Microsoft Office (Word, Outlook).
  • Possesses basic mathematical skills and is proficient in the use of calculators.

EOE, including disability/veterans


At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

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