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Ups Customer Call Center Jobs (NOW HIRING)

Global Channel Management

Customer Call Center REP

Concord, NH · On-site

$15.50 - $20.25/hr

Customer Call Center Rep Concord, NH, United States $ 16.00 - 17.00 (US Dollar) About the job Customer Call Center Rep Customer Call Rep needs 1+ years experience Customer Call Rep requires: * Monday ...

State of Indiana

Customer Call Center Representative

$34K/yr

Customer Call Center Representative Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At ...

American Savings Bank

Customer Call Center Lead

Honolulu, HI · On-site

$15.25 - $19.75/hr

Minimum three (3) years of experience in Customer Service for a retail or financial institution (call center or other customer-facing role). Required Skills or Training * Demonstrated customer ...

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Customer Call Center Rep needs call center experience Remote Customer Call Center Rep requires: Must provide own equipment, be remote ready Internet Service ...

Village Pointe Toyota

Call Center Representative

Elkhorn, NE · On-site

$15.25 - $19/hr

Customer Call Center Employee We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone ...

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Ups Customer Call Center information

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$26

How much do ups customer call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for ups customer call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a UPS Customer Call Center representative?

UPS Customer Call Center jobs involve assisting customers with inquiries, tracking shipments, resolving delivery issues, and providing information about UPS services over the phone or through digital channels. Employees in these roles are responsible for delivering excellent customer service, handling complaints, processing requests, and ensuring customer satisfaction. These jobs require strong communication skills, problem-solving abilities, and familiarity with UPS policies and procedures. Call center agents may work in teams and often use specialized software to manage customer interactions efficiently.

What are the key skills and qualifications needed to thrive as a UPS Customer Call Center representative?

To thrive as a UPS Customer Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, UPS tracking systems, and call center telephony is typically required. Patience, active listening, and a positive attitude help you deliver excellent customer service and resolve issues efficiently. These skills and qualities are crucial for maintaining customer satisfaction and upholding the company's reputation in a fast-paced support environment.

What are some common challenges faced by UPS Customer Call Center representatives, and how can they be managed effectively?

UPS Customer Call Center representatives often handle a high volume of calls, including complex queries about shipments, tracking, and delivery issues. Managing customer expectations and resolving complaints efficiently can be challenging, especially during peak seasons. Successful representatives rely on strong communication skills, patience, and thorough knowledge of UPS policies and systems. Ongoing training and support from team leads help staff stay updated and manage stress, ensuring both customer satisfaction and personal development.

What is the difference between Ups Customer Call Center vs Ups Customer Service Representative?

AspectUps Customer Call CenterUps Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, handling inbound/outbound callsOffice environment, assisting customers via phone, email, or chat
Employer & IndustryPart of UPS logistics and delivery services

Both roles involve customer interaction within the UPS industry, requiring similar credentials and work environments. The main difference is that the Ups Customer Call Center typically refers to the centralized call center team handling large call volumes, while the Ups Customer Service Representative may work in various settings, including local offices or remote positions, providing direct customer support across multiple channels.

More about Ups Customer Call Center jobs

What states have the most Ups Customer Call Center jobs?

States with the most job openings for Ups Customer Call Center jobs include:

What job categories do people searching Ups Customer Call Center jobs look for?

The top searched job categories for Ups Customer Call Center jobs are:

Ups Customer Call Center jobs near you
Infographic showing various Ups Customer Call Center job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Customer Call Center REP

Global Channel Management

Concord, NH • On-site

$15.50 - $20.25/hr

Other

Re-posted 25 days ago

Job description

Customer Call Center Rep

Concord, NH, United States

$ 16.00 - 17.00 (US Dollar)

About the job Customer Call Center Rep

Customer Call Rep needs 1+ years experience

Customer Call Rep requires:

  • Monday to Friday 8am to 4:30pm
  • Call center
  • Clerical/customer service experience
  • Must pass preemployment, drug test
  • Communicate well with team
  • Grammar accuracy

Customer Call Rep duties:

  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs
  • Prepares standard reports to track workload, response time and quality of input
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

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