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Ups Customer Call Center Jobs (NOW HIRING)

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA · On-site

$80K - $100K/yr

... sign-ups. This role manages staffing, call quality, training, and performance while ensuring ... Familiarity with Salesforce or legal CRM platforms * Bilingual language proficiency

Sew Eyes Inc

Call Center Representative

Bronx, NY · On-site

$16.25/hr

Competitive Compensation Job Summary We are seeking a friendly and professional Call Center ... In this role, you will take inbound and outbound calls, communicate with customers to identify ...

Village Pointe Toyota

Call Center Representative

Omaha, NE

$15.25 - $19.25/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Village Pointe Toyota

Call Center Representative

Omaha, NE

$15.25 - $19.25/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Village Pointe Toyota

Call Center Representative

Elkhorn, NE · On-site

$15.25 - $19/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

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Showing results 21-40

All JobsUps Customer Call Center Jobs

Ups Customer Call Center information

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$10

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$26

How much do ups customer call center jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for ups customer call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Ups Customer Call Center vs Ups Customer Service Representative?

AspectUps Customer Call CenterUps Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, handling inbound/outbound callsOffice environment, assisting customers via phone, email, or chat
Employer & IndustryPart of UPS logistics and delivery services

Both roles involve customer interaction within the UPS industry, requiring similar credentials and work environments. The main difference is that the Ups Customer Call Center typically refers to the centralized call center team handling large call volumes, while the Ups Customer Service Representative may work in various settings, including local offices or remote positions, providing direct customer support across multiple channels.

Does UPS have customer centers?

UPS customer call center representatives work in facilities that handle customer inquiries, support, and service requests. These centers are part of UPS's customer service operations and may include call centers, support hubs, or service centers where employees assist clients with shipments, tracking, and account management.

How much does UPS pay per hour?

UPS Customer Call Center representatives typically earn between $15 and $20 per hour, depending on experience, location, and shift. Starting pay may be lower for entry-level positions, with opportunities for raises and advancement based on performance and tenure.

Does UPS hire remotely?

UPS Customer Call Center roles are typically based in physical locations and generally do not offer fully remote positions. However, some customer service jobs may have hybrid or flexible work arrangements depending on the role and location. Candidates should review specific job postings for remote work options and requirements.

What are the key skills and qualifications needed to thrive as a UPS Customer Call Center Representative, and why are they important?

To thrive as a UPS Customer Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, UPS tracking systems, and call center telephony is typically required. Patience, active listening, and a positive attitude help you deliver excellent customer service and resolve issues efficiently. These skills and qualities are crucial for maintaining customer satisfaction and upholding the company's reputation in a fast-paced support environment.

What are some common challenges faced by UPS Customer Call Center representatives, and how can they be managed effectively?

UPS Customer Call Center representatives often handle a high volume of calls, including complex queries about shipments, tracking, and delivery issues. Managing customer expectations and resolving complaints efficiently can be challenging, especially during peak seasons. Successful representatives rely on strong communication skills, patience, and thorough knowledge of UPS policies and systems. Ongoing training and support from team leads help staff stay updated and manage stress, ensuring both customer satisfaction and personal development.

What are UPS Customer Call Center jobs?

UPS Customer Call Center jobs involve assisting customers with inquiries, tracking shipments, resolving delivery issues, and providing information about UPS services over the phone or through digital channels. Employees in these roles are responsible for delivering excellent customer service, handling complaints, processing requests, and ensuring customer satisfaction. These jobs require strong communication skills, problem-solving abilities, and familiarity with UPS policies and procedures. Call center agents may work in teams and often use specialized software to manage customer interactions efficiently.

Is it hard to get a job at UPS?

Getting a job at UPS as a Customer Call Center representative involves a standard application process that includes submitting an online application, passing a background check, and completing training. The hiring process can be competitive, but candidates with good communication skills and reliability have a strong chance of being hired.
More about Ups Customer Call Center jobs
What states have the most Ups Customer Call Center jobs? States with the most job openings for Ups Customer Call Center jobs include:
What job categories do people searching Ups Customer Call Center jobs look for? The top searched job categories for Ups Customer Call Center jobs are:
Ups Customer Call Center jobs near you
Infographic showing various Ups Customer Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Call Center Supervisor

DirectedLINK LLC

Los Angeles, CA • On-site

$80K - $100K/yr

Full-time, Other

Re-posted 26 days ago

Job description

Title: Call Center Supervisor (Night Shift)

Employment Type: Full-time

Compensation Range: $80,000 - $100,000 annually

Location: Los Angeles, CA

Work Schedule: Onsite, Night Shift

Industry: Legal Services

Company Overview

This organization is a high-volume legal services provider supporting personal injury and employment-related matters through a centralized intake operation. The firm relies on structured call center processes, sales discipline, and client engagement excellence to drive case acquisition and service quality.

Position Summary

The Call Center Supervisor leads a night-shift intake team responsible for engaging potential clients and supporting case sign-ups. This role manages staffing, call quality, training, and performance while ensuring consistent client experience and operational coverage during extended hours.

Key Responsibilities

  • Lead and supervise a team of more than fifteen intake representatives
  • Create and manage work schedules to ensure adequate night and weekend coverage
  • Audit and monitor intake calls for quality, compliance, and conversion effectiveness
  • Assist intake representatives with client sign-ups as needed
  • Lead onboarding and training for new intake hires
  • Support client referral processes and intake procedures
  • Foster a positive, team-oriented onsite work environment
  • Work evenings, nights, weekends, and holidays as required

Required Qualifications

  • Ability to work evenings, nights, weekends, and holidays
  • Prior management or supervisory experience
  • Experience working in a call center environment
  • Bachelor’s degree in a relevant field
  • Experience managing or coaching entry-level workforce populations
  • Sales experience or sales-driven operational exposure
  • Strong communication and professional presence

Preferred Qualifications

  • Call center management experience
  • Experience working in a legal services environment
  • Familiarity with Salesforce or legal CRM platforms
  • Bilingual language proficiency