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Ups Customer Call Center Jobs (NOW HIRING)

Call Center Agent

Phoenix, AZ ยท On-site

$15 - $19.50/hr

Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our ... The role also involves updating customer information, documenting calls and follow-ups, and ...

Call Center Representative

Omaha, NE ยท On-site

$15.25 - $19.25/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Call Center Representative

Elkhorn, NE ยท On-site

$15.25 - $19/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Call Center Representative

Elkhorn, NE ยท On-site

$15.25 - $19/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Call Center Representative

Elkhorn, NE ยท On-site

$15.25 - $19/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Call Center Representative

Omaha, NE ยท On-site

$15.25 - $19.25/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Call Center Representative Job Title: Call Center Representative Job Summary: We are seeking a ... Make outbound calls when required for follow-ups or customer service. * Resolve customer complaints ...

Call Center Representative

Philadelphia, PA ยท On-site

$16.25 - $20.25/hr

Call Center Representative Job Title: Call Center Representative Job Summary: We are seeking a ... Make outbound calls when required for follow-ups or customer service. * Resolve customer complaints ...

Call Center Agent

Alpharetta, GA ยท On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Make outbound calls for customer follow-ups, surveys, or sales support activities. * Resolve ...

Showing results 41-60

Ups Customer Call Center information

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$10

$18

$26

How much do ups customer call center jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for ups customer call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a UPS Customer Call Center representative?

UPS Customer Call Center jobs involve assisting customers with inquiries, tracking shipments, resolving delivery issues, and providing information about UPS services over the phone or through digital channels. Employees in these roles are responsible for delivering excellent customer service, handling complaints, processing requests, and ensuring customer satisfaction. These jobs require strong communication skills, problem-solving abilities, and familiarity with UPS policies and procedures. Call center agents may work in teams and often use specialized software to manage customer interactions efficiently.

What are the key skills and qualifications needed to thrive as a UPS Customer Call Center representative?

To thrive as a UPS Customer Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, UPS tracking systems, and call center telephony is typically required. Patience, active listening, and a positive attitude help you deliver excellent customer service and resolve issues efficiently. These skills and qualities are crucial for maintaining customer satisfaction and upholding the company's reputation in a fast-paced support environment.

What are some common challenges faced by UPS Customer Call Center representatives, and how can they be managed effectively?

UPS Customer Call Center representatives often handle a high volume of calls, including complex queries about shipments, tracking, and delivery issues. Managing customer expectations and resolving complaints efficiently can be challenging, especially during peak seasons. Successful representatives rely on strong communication skills, patience, and thorough knowledge of UPS policies and systems. Ongoing training and support from team leads help staff stay updated and manage stress, ensuring both customer satisfaction and personal development.

What is the difference between Ups Customer Call Center vs Ups Customer Service Representative?

AspectUps Customer Call CenterUps Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, handling inbound/outbound callsOffice environment, assisting customers via phone, email, or chat
Employer & IndustryPart of UPS logistics and delivery services

Both roles involve customer interaction within the UPS industry, requiring similar credentials and work environments. The main difference is that the Ups Customer Call Center typically refers to the centralized call center team handling large call volumes, while the Ups Customer Service Representative may work in various settings, including local offices or remote positions, providing direct customer support across multiple channels.

More about Ups Customer Call Center jobs

What states have the most Ups Customer Call Center jobs?

States with the most job openings for Ups Customer Call Center jobs include:

What are popular job titles related to Ups Customer Call Center jobs?

For Ups Customer Call Center jobs, the most frequently searched job titles are:

Infographic showing various Ups Customer Call Center job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Call Center Agent

Phoenix, AZ โ€ข On-site

$15 - $19.50/hr

Full-time

Posted 24 days ago


Job description

Call Center Agent

We are seeking a motivated and customer-focused Call Center Agent to join our real estate team. The ideal candidate will be responsible for handling inbound and outbound calls, responding to inquiries from potential buyers, sellers, tenants, and property owners, and providing professional assistance throughout the initial stages of the real estate process.

The Call Center Agent will follow up with leads, provide information about available properties, qualify potential clients based on their needs and preferences, schedule property viewings and appointments, and maintain regular communication with prospects. The role also involves updating customer information, documenting calls and follow-ups, and ensuring that leads are properly transferred to the appropriate real estate agent or sales team.

The successful candidate should have excellent communication and customer service skills, a professional and friendly phone manner, strong attention to detail, and the ability to handle multiple inquiries efficiently. Previous experience in call center, customer service, sales, or real estate is preferred but not required. A positive attitude, strong follow-up skills, and the ability to build rapport with clients are essential for success in this position.