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Afternoon Call Center Back Office Jobs (NOW HIRING)

InteLogix

Director of Operations

Copperas Cove, TX · On-site

$80K - $120K/yr

Finally, experience leading technological innovation in the contact center / back-office ... Analyze call center metrics and identify opportunities for improvement in efficiency, effectiveness ...

InteLogix

Director of Operations

Copperas Cove, TX · On-site

$80K - $120K/yr

Finally, experience leading technological innovation in the contact center / back-office ... Analyze call center metrics andidentifyopportunities for improvement in efficiency, effectiveness ...

General Call Center | Full-Time

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...

General Call Center | Full-Time

Call Center Agent

Hinesville, GA · On-site

$13.75 - $18.25/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...

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Afternoon Call Center Back Office information

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How much do afternoon call center back office jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for afternoon call center back office in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an afternoon call center back office job?

Afternoon Call Center Back Office jobs involve supporting the operations of a call center during afternoon shifts, typically handling tasks that do not require direct interaction with customers. Responsibilities may include processing data, updating records, managing documentation, and assisting with administrative duties to ensure smooth workflow. These positions are crucial for maintaining accurate information and supporting the front-line customer service team. Afternoon shifts usually start in the early afternoon and end in the evening, making them suitable for those who prefer later work hours.

What are some common challenges faced by afternoon call center back office staff, and how can they be effectively managed?

Afternoon Call Center Back Office staff often deal with high volumes of administrative tasks, such as processing customer requests, updating records, and resolving issues that require follow-up from earlier shifts. One common challenge is managing time-sensitive tasks while maintaining accuracy and attention to detail. Effective communication with front-line agents and other back office colleagues is essential to ensure smooth handover of cases and timely resolution. Staying organized with task management tools and regularly reviewing priorities can help staff handle peak workloads more efficiently.

What are the key skills and qualifications needed to thrive as an afternoon call center back office employee, and why are they important?

To thrive as an Afternoon Call Center Back Office employee, you generally need strong organizational skills, attention to detail, and proficiency in data entry, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, office software like Microsoft Office Suite, and internal ticketing tools is typically required. Excellent time management, problem-solving abilities, and effective written communication set top performers apart in this role. These skills ensure accurate support of front-line operations, efficient workflow, and high-quality service for both customers and internal teams.

What is the difference between Afternoon Call Center Back Office vs Afternoon Customer Service Representative?

AspectAfternoon Call Center Back OfficeAfternoon Customer Service Representative
Primary RoleHandling administrative tasks, data entry, and support for call center operationsInteracting directly with customers to resolve inquiries and provide support
Work EnvironmentBack-office setting, often in an office or remoteFrontline, customer-facing environment, often in call centers or retail
Required SkillsData management, communication, basic technical skillsCommunication, problem-solving, customer service skills
Common Industry UsageCall centers, BPO companies, corporate support teamsRetail, telecom, banking, service industries

While both roles support customer service operations, the Afternoon Call Center Back Office focuses on administrative and support tasks behind the scenes, whereas the Afternoon Customer Service Representative interacts directly with customers to address their needs.

What cities are hiring for Afternoon Call Center Back Office jobs?

Cities with the most Afternoon Call Center Back Office job openings:

What are the most commonly searched types of Call Center Back Office jobs?

The most popular types of Call Center Back Office jobs are:

What states have the most Afternoon Call Center Back Office jobs?

States with the most job openings for Afternoon Call Center Back Office jobs include:

Afternoon Call Center Back Office jobs near you

Control Center Back Office Manager

Acciona Au & Nz

Chicago, IL • On-site

$115K - $140K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Control Center Back Office Manager

ACCIONA Energía is the biggest 100% renewable energy company with no fossil legacy in the world. With more than 30 years of experience and operations in 20 countries on five continents, ACCIONA Energía offers a wide portfolio of tailored energy solutions so that its corporate and institutional clients can meet their decarbonization goals. This includes the development, engineering, construction, operation and maintenance of renewable power plants -mainly wind and photovoltaic technologies-, energy sales and management and marketing, energy services, self-consumption, electric mobility and new technologies such as storage and green hydrogen. ACCIONA Energía is governed by the most demanding environmental, social and corporate governance (ESG) criteria.

At ACCIONA Energía, we are seeking a Control Center Back Office Manager to join our System Operations Center (CECOER) team. This is a key role within our Operations & Maintenance department, responsible for managing the procedures, tools, systems, and resources that support reliable, compliant, and safe operations. You'll work closely with our Regulatory Compliance team to ensure all technical and cybersecurity standards are met—especially regarding remote and physical access to our OT network.

Key Responsibilities:

  • Drive operational excellence by designing and refining procedures, tools, and systems for our control center
  • Collaborate with internal teams and external partners to coordinate grid outages, switching procedures, and ISO interactions.
  • Ensure full compliance with NERC, FERC, and Department of Energy standards—leading documentation, reporting, and audit readiness.
  • Monitor facility performance and analyze curtailments, outages, and trends for continuous improvement.
  • Develop and support SCADA systems and communications infrastructure.
  • Champion safety and training, ensuring all personnel meet technical and regulatory requirements.
  • Represent ACCIONA in industry events and act as an internal advisor on best practices.
  • Other duties as assigned

Required Skills and Competencies

  • Bachelor's in electrical engineering or related field (advanced degree/P.E. a plus)
  • 5+ years in utility, control center, or renewable generation operations
  • Familiarity with grid operations, ISO protocols, and SCADA systems
  • NERC certification or ability to obtain one
  • Strong IT and systems knowledge; Maximo experience is a plus
  • Experience in outage coordination and switching/tagging procedures
  • Excellent communication, organizational, and problem-solving skills
  • Travel flexibility up to 25% (domestic/international)
  • Spanish fluency is a plus

Benefits – we've got you covered!

  • Base Pay: $115k-$140k (based on experience, education, and skillset)
  • 15% Annual Performance Bonus (based on individual and company performance)
  • Comprehensive Benefits starting on Day 1, including medical, dental, and vision insurance for you and eligible dependents, plus an Employee Assistance Program (EAP), HSA company contributions, and FSA options. After 90 days, you'll also have access to life insurance, disability coverage, paid parental leave, and optional plans
  • 401(k) with company match and immediate vesting after 90 days
  • 15 days of PTO (with 1 additional day per year of service), 9 public holidays, and 2 flexible holidays
  • $50 monthly reimbursement for health, wellness, or fitness-related memberships and equipment
  • Career development and growth opportunities, along with access to technical, skills, and language training programs, including tuition reimbursement
  • Downtown Chicago office, featuring a modern, open layout with plenty of collaborative spaces and breakout areas. Daily perks include coffee, complimentary healthy snacks, and free access to the building's fitness center
  • Hybrid work schedule, with 3 days in the office and 2 days working from home, plus early Fridays with a 3 p.m. cut-off

Job Location: 55 E. Monroe St., Chicago, IL 60603

As a company that values diversity as a source of talent, we work to foster an inclusive environment that promotes respect, belonging and engagement so that all people can participate on an equal opportunity basis. We invite everyone to apply regardless of origin, circumstances, background or condition.

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