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Afternoon Call Center Back Office Jobs (NOW HIRING)

General Call Center | Full-Time

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...

i3 Verticals

Call Center Agent

Sulphur Springs, TX

$12.25 - $16/hr

... afternoon mail duties as needed * Assist with weekly mailer as needed * Assist Call Center Supervisor and Operations Manager with office tasks as needed MINIMUM QUALIFICATIONS (EDUCATION AND ...

General Call Center | Full-Time

Call Center Agent

Hinesville, GA · On-site

$13.75 - $18.25/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...

General Call Center | Full-Time

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...

General Call Center | Full-Time

Call Center Agent

Savannah, GA · On-site

$14 - $18.50/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...

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Afternoon Call Center Back Office information

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How much do afternoon call center back office jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for afternoon call center back office in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the best position in an afternoon call center back office?

In an afternoon call center back office, roles such as team lead or supervisor are often considered the best positions due to increased responsibility, leadership opportunities, and higher pay. These roles typically require strong communication skills, experience, and sometimes relevant certifications, and they often involve overseeing daily operations and supporting front-line agents.

What is an afternoon call center back office job?

Afternoon Call Center Back Office jobs involve supporting the operations of a call center during afternoon shifts, typically handling tasks that do not require direct interaction with customers. Responsibilities may include processing data, updating records, managing documentation, and assisting with administrative duties to ensure smooth workflow. These positions are crucial for maintaining accurate information and supporting the front-line customer service team. Afternoon shifts usually start in the early afternoon and end in the evening, making them suitable for those who prefer later work hours.

What are some common challenges faced by afternoon call center back office staff, and how can they be effectively managed?

Afternoon Call Center Back Office staff often deal with high volumes of administrative tasks, such as processing customer requests, updating records, and resolving issues that require follow-up from earlier shifts. One common challenge is managing time-sensitive tasks while maintaining accuracy and attention to detail. Effective communication with front-line agents and other back office colleagues is essential to ensure smooth handover of cases and timely resolution. Staying organized with task management tools and regularly reviewing priorities can help staff handle peak workloads more efficiently.

What are the key skills and qualifications needed to thrive as an afternoon call center back office employee, and why are they important?

To thrive as an Afternoon Call Center Back Office employee, you generally need strong organizational skills, attention to detail, and proficiency in data entry, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, office software like Microsoft Office Suite, and internal ticketing tools is typically required. Excellent time management, problem-solving abilities, and effective written communication set top performers apart in this role. These skills ensure accurate support of front-line operations, efficient workflow, and high-quality service for both customers and internal teams.

Is an afternoon call center back office a high stress job?

An afternoon call center back office job can be moderately stressful due to high call volumes, strict performance metrics, and repetitive tasks. However, stress levels vary depending on the work environment, support systems, and individual coping skills.

What is the difference between Afternoon Call Center Back Office vs Afternoon Customer Service Representative?

AspectAfternoon Call Center Back OfficeAfternoon Customer Service Representative
Primary RoleHandling administrative tasks, data entry, and support for call center operationsInteracting directly with customers to resolve inquiries and provide support
Work EnvironmentBack-office setting, often in an office or remoteFrontline, customer-facing environment, often in call centers or retail
Required SkillsData management, communication, basic technical skillsCommunication, problem-solving, customer service skills
Common Industry UsageCall centers, BPO companies, corporate support teamsRetail, telecom, banking, service industries

While both roles support customer service operations, the Afternoon Call Center Back Office focuses on administrative and support tasks behind the scenes, whereas the Afternoon Customer Service Representative interacts directly with customers to address their needs.

What cities are hiring for Afternoon Call Center Back Office jobs?

Cities with the most Afternoon Call Center Back Office job openings:

What are the most commonly searched types of Call Center Back Office jobs?

The most popular types of Call Center Back Office jobs are:

What states have the most Afternoon Call Center Back Office jobs?

States with the most job openings for Afternoon Call Center Back Office jobs include:

Afternoon Call Center Back Office jobs near you

Call Center Claims Representative (Full-Time & Part- Time)

General Call Center | Full-Time

Killeen, TX • On-site

$14.25 - $18/hr

Other

Posted 11 days ago

Job description

Call Center Claims Representative

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for Call Center Claims Representatives to support inbound customer service, help desk, and back-office processing. In this role, you will handle inbound inquiries, troubleshoot technical issues, assist callers with inquiries, and professionally represent some of the most recognizable brands in the world.

Schedules vary by site and project. This is an on-site, entry-level position with competitive compensation. While prior contact center experience isn't required, experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements
Candidate Qualifications

It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation including the training period.
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

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