ZipRecruiter

Log In

1

Bilingual Spanish Call Center Customer Service Representative Jobs

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsBilingual Spanish Call Center Customer Service Representative Jobs

Bilingual Spanish Call Center Customer Service Representative information

See salary details

$9

$17

$25

How much do bilingual spanish call center customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for bilingual spanish call center customer service representative in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a bilingual Spanish call center customer service representative?

Bilingual Spanish Call Center Customer Service Representatives are professionals who assist customers over the phone, providing support and resolving issues in both English and Spanish. They handle inquiries, process orders, address complaints, and offer information about products or services. Their bilingual skills help companies serve a wider customer base and ensure clear communication with Spanish-speaking clients. These representatives often work in various industries such as banking, healthcare, retail, and telecommunications.

What are the key skills and qualifications needed to thrive as a bilingual Spanish call center customer service representative?

To thrive as a Bilingual Spanish Call Center Customer Service Representative, you need fluency in both Spanish and English, strong verbal communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is important. Outstanding active listening, patience, and problem-solving abilities help you connect with diverse callers and resolve their concerns effectively. These skills and qualities are crucial for delivering excellent customer experiences, building trust, and supporting business retention in a multilingual environment.

What are some common challenges faced by bilingual Spanish call center customer service representatives, and how can they be managed?

Bilingual Spanish Call Center Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or frustrated customers, and quickly switching between Spanish and English while maintaining accuracy and professionalism. To manage these challenges, representatives can utilize active listening skills, stay calm under pressure, and leverage call scripts or knowledge bases provided by their organization. Regular training and support from supervisors also help representatives strengthen their communication skills and stay updated on product or service information, ensuring positive customer experiences.
More about Bilingual Spanish Call Center Customer Service Representative jobs

What cities are hiring for Bilingual Spanish Call Center Customer Service Representative jobs?

Cities with the most Bilingual Spanish Call Center Customer Service Representative job openings:

What are the most commonly searched types of Bilingual Spanish Call Center Customer Service Representative jobs?

The most popular types of Bilingual Spanish Call Center Customer Service Representative jobs are:

What states have the most Bilingual Spanish Call Center Customer Service Representative jobs?

States with the most job openings for Bilingual Spanish Call Center Customer Service Representative jobs include:

What job categories do people searching Bilingual Spanish Call Center Customer Service Representative jobs look for?

The top searched job categories for Bilingual Spanish Call Center Customer Service Representative jobs are:

Bilingual Spanish Call Center Customer Service Representative jobs near you
Infographic showing various Bilingual Spanish Call Center Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Spanish Call Center Representative

MCI Careers

Savannah, GA • On-site

$7.25 - $14.10/hr

Full-time

Re-posted 9 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

 At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

Are you fluent in Spanish and English and passionate about helping others? We’re looking for Bilingual Spanish Call Center Representatives who can deliver exceptional customer support in both languages. If you thrive in a fast-paced environment and enjoy solving problems, we’d love to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Manage inbound and outbound calls in both Spanish and English.
  • Provide clear and accurate communication across both languages.
  • Assist customers with billing inquiries, account updates, and general support.
  • Document customer interactions with precision and attention to detail.
  • Escalate complex issues to the appropriate teams when necessary.
  • Adhere to company policies and procedures during all customer interactions.
  • Achieve daily and monthly performance targets.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older.
  • High school diploma or GED.
  • Bilingual fluency in English and Spanish (spoken and written).
  • Strong listening and interpersonal communication skills.
  • Ability to work flexible shifts, including weekends and holidays.
  • Excellent attention to detail and organizational abilities.

Preferred:

Previous experience in a bilingual customer service or call center role.

MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

FacebookTwitter

View All MCI Careers Jobs