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Background Friendly Call Center Jobs (NOW HIRING)

Southern National Roofing

Call Center Agent

Charlotte, NC · On-site

$35K - $60K/yr

Description Southern National Roofing is seeking an enthusiastic and friendly Call Center Agent to join our team. Our professional roofing company focuses on energy-efficient residential roofing ...

Southern National Roofing

Call Center Agent

Charlotte, NC · On-site

$35K - $60K/yr

Description Southern National Roofing is seeking an enthusiastic and friendly Call Center Agent to join our team. Our professional roofing company focuses on energy-efficient residential roofing ...

Global Channel Management

Call Center Rep

Phoenix, AZ

$16 - $19.75/hr

Professional, friendly demeanor with a customer-oriented attitude. Good communication and listening ... Must be able to pass a background and drug test. * Must be 18 years or older * Must have a High ...

Global Channel Management

Call Center

East Hartford, CT

$16 - $19.75/hr

Must be able to pass a customer service assessment Must be able to successfully pass a criminal background check and drug test. Sr Call Center duties: Provide one-to-one telephone contact with ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

We are currently seeking a friendly and experienced Call Center Representative to join our team on a temporary basis. In this role, you will be responsible for providing excellent customer service ...

Jackson Hewitt

Call Center Representative

Biloxi, MS

$12/hr

You must have a good clear, friendly speaking voice on the phone and can easily adapt to changing ... You must be computer knowledgeable with a business background. * This is a seasonal job, starting ...

Stronghouse

OR

$20/hr

Employment is contingent upon the successful completion of a background check. Compensation ... You will ensure customer satisfaction by delivering professional, friendly, and proactive service ...

GSG

Call Center Agent

Minneapolis, MN

$15.75 - $20.50/hr

Friendly, patient, and customer-focused * Able to multitask and stay calm under pressure * Comfortable using Microsoft Office and call center software * Previous call center or customer service ...

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All JobsBackground Friendly Call Center Jobs

Background Friendly Call Center information

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How much do background friendly call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for background friendly call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Background Friendly Call Center vs Customer Service Representative?

AspectBackground Friendly Call CenterCustomer Service Representative
CredentialsHigh school diploma, basic computer skillsHigh school diploma or equivalent, communication skills
Work EnvironmentCall centers, remote or on-siteOffice or remote customer service settings
Industry UsageCustomer support, telecommunication, retailRetail, banking, tech support
Search & Comparison IntentRoles with background-friendly policies, remote workCustomer service roles, in-person or remote

The Background Friendly Call Center role typically involves working in environments that accommodate background noise or remote settings, focusing on customer support with flexible background policies. Customer Service Representatives may work in similar environments but often require more direct interaction and specific industry knowledge. Both roles share similar credentials and industry usage, but the background-friendly aspect distinguishes the call center position as more adaptable to varied work environments.

What is a background friendly call center?

A background friendly call center is a workplace that offers job opportunities to individuals who may have a criminal record or other background concerns that could make finding employment challenging. These call centers often focus on providing equal opportunity by assessing candidates based on their skills and qualifications rather than their past. They may have flexible hiring policies and work with organizations that support second chance employment. Many roles involve customer service, sales, or technical support, allowing employees to develop valuable communication skills. This inclusive approach helps people rebuild their careers and contribute positively to the workforce.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call logging tools is often required. Patience, active listening, and resilience help representatives provide excellent service and handle challenging interactions. These skills ensure customer satisfaction, efficient issue resolution, and positive company representation.

What are some common challenges faced by agents in a background-friendly call center, and how can they be addressed?

Agents working in background-friendly call centers, which are open to hiring individuals with diverse backgrounds or prior convictions, may encounter challenges such as overcoming stigma, building trust with customers, and adapting to a structured environment. Supportive training programs and mentorship can help agents develop strong communication and customer service skills, while fostering an inclusive and respectful team culture enables everyone to thrive. Regular feedback and clear performance metrics also help agents grow professionally and feel valued within the organization.
More about Background Friendly Call Center jobs
What cities are hiring for Background Friendly Call Center jobs? Cities with the most Background Friendly Call Center job openings:
What are the most commonly searched types of Background Friendly Call Center jobs? The most popular types of Background Friendly Call Center jobs are:
What states have the most Background Friendly Call Center jobs? States with the most job openings for Background Friendly Call Center jobs include:
What job categories do people searching Background Friendly Call Center jobs look for? The top searched job categories for Background Friendly Call Center jobs are:
Background Friendly Call Center jobs near you
Infographic showing various Background Friendly Call Center job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Agent

Call Center Agent

Southern National Roofing

Charlotte, NC • On-site

$35K - $60K/yr

Full-time

Medical, Dental, Vision

Posted 4 days ago

Job description

Weekly Pay  |  Hourly Pay + Commission + Bonuses

Urgently hiring. Start ASAP.

Why Southern National Roofing

Southern National Roofing is where effort turns into opportunity. We train from the ground up, promote based on performance, and reward people who show up and execute. Many of our leaders started in roles just like this one.

We are a $20M+ residential roofing company, ranked #93 on the Roofing Contractor Top 100, #116 on the Top 500 Remodelers, #379 on the Inc. 5000, A+ BBB Accredited, and a Top 2% Master Elite Roofer nationwide.

Description

Southern National Roofing is seeking an enthusiastic and friendly Call Center Agent to join our team. Our professional roofing company focuses on energy-efficient residential roofing replacement, specializing in products and installation methods that cater to the unique climate and building challenges in the southeastern United States. We are certified to install most roofing brands, including North America's top-selling Timberline roofing shingles by GAF.

As an integral part of our inside sales team, you will be responsible for providing exceptional customer service to our existing and potential clients - and directly contributing to the growth of our business.

The Role

This is a full-time W-2 inside sales position where your performance directly impacts what you earn and how quickly you advance. You will be the first point of contact for homeowners and prospects - fielding inbound calls, following up with our database, and generating qualified appointments for our outside sales team.

You are building relationships.

You are creating qualified opportunities.

Responsibilities
  • Field inbound calls from our field marketing team as well as clients and prospective clients to schedule appointments
  • Daily telephone outreach to our database of customers and prospects
  • Promote our eco-friendly roofing products and services to prospective and existing clients
  • Generate qualified appointments for our outside sales division
  • Participate in ongoing department meetings and training sessions
Compensation
  • W-2 full-time position
  • Hourly pay + commission + performance bonuses
  • First-year team members earn $35,000-$60,000
  • Earnings vary based on performance and consistency
Schedule
  • Full-time, on-site role
  • 40 hours per week, morning, afternoon and evening shifts available, weekend availability required
  • No overnight travel required

Requirements

  • Comfortable speaking with people by phone - friendly, professional, and confident
  • A positive attitude and strong desire to succeed
  • Professional appearance and demeanor
  • Strong communication skills, both verbal and written
  • High school diploma or GED
  • Valid driver's license and reliable vehicle (to commute to and from the office)
  • Ability to work full-time, 40 hours per week, morning, afternoon and evening shifts available, weekend availability required.

Benefits

  • Competitive hourly pay + commission + bonuses
  • Health, Dental, and Vision insurance
  • Recognition and rewards for high performance
  • Ongoing sales training and coaching
  • A vibrant team culture with regular events and activities

Apply