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Titan Technologies Call Center Jobs (NOW HIRING)

Titan Technologies

Capture Director

Washington, DC · On-site

Titan Technologies is seeking a Capture Director with a demonstrable record of winning competitive ... managed IT services, AI/ML analytics, systems integration, cybersecurity, and call center ...

Titan Technologies

Capture Director

Washington, DC · On-site

$200K - $260K/hr

Titan Technologies is seeking a Capture Director with a demonstrable record of winning competitive ... managed IT services, AI/ML analytics, systems integration, cybersecurity, and call center ...

Titan Technologies

Senior Network Engineer

Huntsville, AL · On-site

$102K - $140K/yr

Zen Strategics, a Titan Technologies company, is searching for a Senior Network Engineer on an ... Experience with Cisco Catalyst Center (DNAC) * Cisco Certified Network Associate (CCNA) or higher

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All JobsTitan Technologies Call Center Jobs

Titan Technologies Call Center information

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How much do titan technologies call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for titan technologies call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Titan Technologies Call Center vs Customer Service Representative?

AspectTitan Technologies Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall center setting, fast-pacedOffice or remote, customer interaction
Employer & IndustryTech companies, customer supportRetail, telecom, service industries
Common Search & ComparisonCustomer support roles, call center jobs

Both roles involve customer interaction and require similar credentials. Titan Technologies Call Center positions typically focus on technical support in a call center environment, while Customer Service Representatives may work in various industries providing general support. The main difference lies in the industry focus and specific job functions, but both roles are essential for customer engagement and support.

What does a Titan Technologies call center representative do?

A Titan Technologies Call Center representative handles customer inquiries, provides technical support, and resolves issues related to the company’s products or services. They communicate with customers via phone, email, or chat to assist with troubleshooting, billing questions, and general information. Representatives are trained to deliver excellent customer service and ensure customer satisfaction while adhering to company policies and procedures.

What are some common challenges faced by call center agents at Titan Technologies, and how are they supported in overcoming them?

Call center agents at Titan Technologies often encounter challenges such as managing high call volumes, handling difficult customer interactions, and meeting performance targets. To support agents, the company typically provides comprehensive training, access to knowledge bases, and real-time support from supervisors. Agents also benefit from regular feedback sessions and opportunities for peer collaboration, which help them continuously improve their communication and problem-solving skills. Additionally, the team environment emphasizes mutual support and ongoing professional development.

What are the key skills and qualifications needed to thrive as a call center representative at Titan Technologies?

To thrive as a Call Center Representative at Titan Technologies, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is important for managing customer interactions efficiently. Outstanding patience, active listening, and stress management distinguish top performers in this role. These skills ensure high-quality customer service, quick issue resolution, and a positive brand reputation for the company.
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What cities are hiring for Titan Technologies Call Center jobs?

Cities with the most Titan Technologies Call Center job openings:

What states have the most Titan Technologies Call Center jobs?

States with the most job openings for Titan Technologies Call Center jobs include:

What job categories do people searching Titan Technologies Call Center jobs look for?

The top searched job categories for Titan Technologies Call Center jobs are:

Titan Technologies Call Center jobs near you
Infographic showing various Titan Technologies Call Center job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Senior Service Desk Technician

Titan Technologies

Camp H M Smith, HI • On-site

$105K - $135K/yr

Full-time

Posted 25 days ago

Job description

Titan Technologies, LLC (Titan) is seeking an experienced, self-directed, Senior ServiceDesk Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. As a member of our team, you will help to assist USSOCOM, Service Component Commands, Theater Special Operations Commands (TSOC), and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow, communications, and connectivity globally.

The Senior Service Desk technician provides daily supervision and direction to staff members who are responsible for support to users in the areas of electronic mail, account creation and maintenance, standard desktop applications, and applications developed and deployed by the Government. Senior Service Desk requires a strong understanding of voice and data communications, LAN/WAN equipment and operations, networking, network components, vendors, and points of contact for troubleshooting hardware, software, PC, and printer problems, as well as call center support for Government programs. The Senior Service Desk technician shall provide EOC Site/Local help desk services and act as the POC for creating, responding to, and resolving end user incidents. The Sr. Technician will coordinate Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.

Duties include but are not limited to:

  • Oversee helpdesk tickets creation within the IT Service Management (ITSM)
  • Providing oversite and guidance with troubleshooting and repairing end user installment and troubleshooting, staff reimaging and shared file access maintenance.
  • Overseeing information and tracking on IT Projects, ASIs, incidents, and changes that impact customers.
  • Responsible for ensuring incidents are routed and/or escalated to the appropriate support
  • Ensuring the escalation of tickets to other IT support groups and/or vendor support
  • Specialized experience includes the management of helpdesks in a multi-user environment, a comprehensive understanding of PC operating systems, an in-depth knowledge of network and electronic mail operations
  • Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission

You MUST Have: 

  • Active DoD TS/SCI clearance  
  • Education and experience requirements:  
    • High School Diploma + 12 years of relevant experience, or  
    • Associate’s Degree + 10 years of relevant experience, or  
    • Bachelor’s Degree + 8 years of relevant experience, or  
    • Master’s Degree + 6 years of relevant experience, or  
    • PhD + 3 years of relevant experience  
  • DoD 8140 compliance: 
    Candidates must meet DoD 8140 requirements by either:  
    • Possessing a Bachelor’s Degree in an IT-related field with 8+ years of relevant experience, or  
    • Meeting the applicable education/experience requirements above and holding one of the following approved certifications:  
      • Security+  
      • Certified Network Defender (CND)  
      • GIAC Foundational Cybersecurity Technologies (GFACT)  
      • Foundational Security Certification (FSEC)  
    • Technical Support Specialist (Intermediate) 
    • Specialized experience includes the management of helpdesks in a multi-user environment, a comprehensive understanding of PC operating systems, an in-depth knowledge of network and electronic mail operations, and prior supervision of help desk
    • Must have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude.

      Compensation: 

      Total compensation range: $105k - $135k

      In addition to base compensation, this position is eligible for significant compensation uplifts, including Cost of Living Allowance (COLA) and housing/BAH-equivalent allowances, in accordance with contract requirements and employee eligibility. 
       

      Company Description:

      Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

      Titan is proud to be a Service-Disabled Veteran Owned Business.

      Apply