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Titan Technologies Call Center Jobs (NOW HIRING)

Titan Technologies

IT HelpDesk Technician

Derwood, MD · Hybrid

Titan Technologies has an immediate opportunity for a knowledgeable and organized IT Helpdesk ... call center. This role requires a customer service-oriented professional who can easily follow ...

Titan Technologies

Capture Director

Washington, DC · On-site

$200K - $260K/hr

Titan Technologies is seeking a Capture Director with a demonstrable record of winning competitive ... managed IT services, AI/ML analytics, systems integration, cybersecurity, and call center ...

Titan Technologies

Capture Director

Washington, DC · On-site

Titan Technologies is seeking a Capture Director with a demonstrable record of winning competitive ... managed IT services, AI/ML analytics, systems integration, cybersecurity, and call center ...

Titan Technologies

Senior Network Engineer

Huntsville, AL · On-site

$100K - $130K/hr

Zen Strategics, a Titan Technologies company, is searching for a Senior Network Engineer on an ... Experience with Cisco Catalyst Center (DNAC) * Cisco Certified Network Associate (CCNA) or higher

Titan Technologies

Senior Network Engineer

Huntsville, AL · On-site

$102K - $140K/yr

Zen Strategics, a Titan Technologies company, is searching for a Senior Network Engineer on an ... Experience with Cisco Catalyst Center (DNAC) * Cisco Certified Network Associate (CCNA) or higher

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How much do titan technologies call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for titan technologies call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a Titan Technologies call center representative do?

A Titan Technologies Call Center representative handles customer inquiries, provides technical support, and resolves issues related to the company’s products or services. They communicate with customers via phone, email, or chat to assist with troubleshooting, billing questions, and general information. Representatives are trained to deliver excellent customer service and ensure customer satisfaction while adhering to company policies and procedures.

What are the key skills and qualifications needed to thrive as a call center representative at Titan Technologies?

To thrive as a Call Center Representative at Titan Technologies, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is important for managing customer interactions efficiently. Outstanding patience, active listening, and stress management distinguish top performers in this role. These skills ensure high-quality customer service, quick issue resolution, and a positive brand reputation for the company.

What are some common challenges faced by call center agents at Titan Technologies, and how are they supported in overcoming them?

Call center agents at Titan Technologies often encounter challenges such as managing high call volumes, handling difficult customer interactions, and meeting performance targets. To support agents, the company typically provides comprehensive training, access to knowledge bases, and real-time support from supervisors. Agents also benefit from regular feedback sessions and opportunities for peer collaboration, which help them continuously improve their communication and problem-solving skills. Additionally, the team environment emphasizes mutual support and ongoing professional development.

What is the difference between Titan Technologies Call Center vs Customer Service Representative?

AspectTitan Technologies Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall center setting, fast-pacedOffice or remote, customer interaction
Employer & IndustryTech companies, customer supportRetail, telecom, service industries
Common Search & ComparisonCustomer support roles, call center jobs

Both roles involve customer interaction and require similar credentials. Titan Technologies Call Center positions typically focus on technical support in a call center environment, while Customer Service Representatives may work in various industries providing general support. The main difference lies in the industry focus and specific job functions, but both roles are essential for customer engagement and support.

More about Titan Technologies Call Center jobs

What cities are hiring for Titan Technologies Call Center jobs?

Cities with the most Titan Technologies Call Center job openings:

What states have the most Titan Technologies Call Center jobs?

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What job categories do people searching Titan Technologies Call Center jobs look for?

The top searched job categories for Titan Technologies Call Center jobs are:

Titan Technologies Call Center jobs near you
Infographic showing various Titan Technologies Call Center job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, 12% Part Time, and 24% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

IT HelpDesk Technician

Derwood, MD • Hybrid

Titan Technologies
See more jobs at Titan Technologiesexternal

Full-time

Posted 5 days ago

Job description

Titan Technologies has an immediate opportunity for a knowledgeable and organized IT Helpdesk Technician. We are seeking an experienced helpdesk technician with a strong understanding of a Windows-based AD/Azure network environment, Lenovo and Dell PC hardware, a general knowledge of IT operations and remote tools, and the Windows 11 operating systems. Our employees operate on a hybrid schedule, blending a traditional office-based model and remote work.

The successful candidate will join a team of knowledgeable and organized Customer Service Technicians supporting a large call center. This role requires a customer service-oriented professional who can easily follow instructions and guidance, quickly resolve IT-related issues and ensure systems, hardware, and software are functioning optimally. The IT Helpdesk Technician will be responsible for answering calls, creating tickets using an ITSM tool, callbacks, updating the knowledge database, etc.

Duties and Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions using a combination of templates and response plans.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Record events and problems and their resolution into the Incident management system.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team lead and manager.
  • Identify and suggest possible improvements on procedures so that they be added to the knowledge database.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Report outage based on incomings/emails to team lead so that a broadcast can be created and issue escalated to management.
  • Maintain a high level of customer service at all times.

You MUST have:

  • Experience providing end user support
  • Experience working with a ticketing system
  • Experience troubleshooting extensively in Microsoft Operating Systems
  • Experience troubleshooting extensively in Microsoft Domain environments
  • Experience in producing network diagrams as well as documentation for other IT projects
  • Hybrid work – Must be able to split time between working at the company’s physical office location and working remotely.
  • Professional appearance, great customer service, and strong communication skills.
  • Excellent written and verbal communication skills required.
  • Ability to work independently with minimal supervision.

It’s GREAT if you also have:

  • Working knowledge in one or more of the following technologies:
    • Active Directory Tools
    • Remote Tools
    • Microsoft Office 365 Suite
    • Microsoft Copilot
  • Desired Certifications include:
    • CompTIA A+ Certification
    • CompTIA Security + Certification
    • ITIL Foundation Course
    • HDI Customer Service Certification

Education:

  • High school diploma or GED required.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

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