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Background Friendly Call Center Jobs (NOW HIRING)

RemX

Call Center Representative

Atlanta, GA · On-site

$19/hr

Professional, friendly, and customer-focused approach. * Critical thinking and problem-solving capabilities. * Proficiency with computers, CRM systems, and call center technology. Preferred ...

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

Dog & child friendly environment * Paid Weekly * Smoke-free & Drug/Alcohol free work environment Job Summary: The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and ...

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All JobsBackground Friendly Call Center Jobs

Background Friendly Call Center information

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$10

$17

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How much do background friendly call center jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for background friendly call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Background Friendly Call Center vs Customer Service Representative?

AspectBackground Friendly Call CenterCustomer Service Representative
CredentialsHigh school diploma, basic computer skillsHigh school diploma or equivalent, communication skills
Work EnvironmentCall centers, remote or on-siteOffice or remote customer service settings
Industry UsageCustomer support, telecommunication, retailRetail, banking, tech support
Search & Comparison IntentRoles with background-friendly policies, remote workCustomer service roles, in-person or remote

The Background Friendly Call Center role typically involves working in environments that accommodate background noise or remote settings, focusing on customer support with flexible background policies. Customer Service Representatives may work in similar environments but often require more direct interaction and specific industry knowledge. Both roles share similar credentials and industry usage, but the background-friendly aspect distinguishes the call center position as more adaptable to varied work environments.

What is a background friendly call center?

A background friendly call center is a workplace that offers job opportunities to individuals who may have a criminal record or other background concerns that could make finding employment challenging. These call centers often focus on providing equal opportunity by assessing candidates based on their skills and qualifications rather than their past. They may have flexible hiring policies and work with organizations that support second chance employment. Many roles involve customer service, sales, or technical support, allowing employees to develop valuable communication skills. This inclusive approach helps people rebuild their careers and contribute positively to the workforce.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call logging tools is often required. Patience, active listening, and resilience help representatives provide excellent service and handle challenging interactions. These skills ensure customer satisfaction, efficient issue resolution, and positive company representation.

What are some common challenges faced by agents in a background-friendly call center, and how can they be addressed?

Agents working in background-friendly call centers, which are open to hiring individuals with diverse backgrounds or prior convictions, may encounter challenges such as overcoming stigma, building trust with customers, and adapting to a structured environment. Supportive training programs and mentorship can help agents develop strong communication and customer service skills, while fostering an inclusive and respectful team culture enables everyone to thrive. Regular feedback and clear performance metrics also help agents grow professionally and feel valued within the organization.
More about Background Friendly Call Center jobs
What cities are hiring for Background Friendly Call Center jobs? Cities with the most Background Friendly Call Center job openings:
What are the most commonly searched types of Background Friendly Call Center jobs? The most popular types of Background Friendly Call Center jobs are:
What states have the most Background Friendly Call Center jobs? States with the most job openings for Background Friendly Call Center jobs include:
What job categories do people searching Background Friendly Call Center jobs look for? The top searched job categories for Background Friendly Call Center jobs are:
Background Friendly Call Center jobs near you
Infographic showing various Background Friendly Call Center job openings in the United States as of July 2026, with employment types broken down into 70% Full Time, 27% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Supervisor

Call Center Supervisor

Serenity Mental Health Centers

White Settlement, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Call Center Supervisor  

Location: Fort Worth, TX  

Employment Type: Full-Time ON-SITE 

Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a call floor that consistently delivers. This isn't a hands-off role - you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your supervisory career in call center, you'll be comfortable here from day one. No industry-specific background required - we bring you up to speed on everything. 

 What You'll Own 

  • Run daily call floor operations with a sharp eye on quality, efficiency, and team output 
  • Build individual development plans for each team member and execute on them consistently 
  • Use call monitoring and performance dashboards to diagnose issues and act on them fast 
  • Absorb escalated situations before they become problems - calm, direct, and resolution-focused 
  • Own compliance with operational standards and internal workflow requirements 
  • Keep the floor running at a pace that is productive without burning people out 
  • Communicate clearly up and down - your team knows where they stand, and so does leadership 
  • Create an environment where accountability is the norm and improvement is always the goal 

 What You Need to Bring 

  • At least 1 year of supervisory experience in a call center setting 
  • Demonstrated ability to manage team KPIs and move numbers in the right direction 
  • Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator - those environments produce exactly the instincts this role requires 
  • You coach people up, not just out - and you have the retention numbers to prove it 
  • Confident making real-time decisions when things get unpredictable on the floor 
  • Organized, consistent, and detail-oriented across every shift - not just when leadership is watching 
  • No industry-specific licensure or prior background required - full training and onboarding included 

 Nice to Have 

  • Experience leading teams through rapid scaling or operational change 
  • Familiarity with scheduling-driven or appointment-based call environments 
  • A track record of promoting from within your own teams 

 What's in It for You 

  • Competitive pay 
  • 90% employer-paid medical, dental, and vision coverage 
  • 401(k) retirement plan 
  • 10 PTO days to start, bumping to 15 after year one, plus 10 paid holidays 
  • Referral bonuses when you help us find great people 
  • Genuine upward mobility in an organization that is actively growing 

About Serenity 

Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Our call operations team is central to how members experience our company - and we take that seriously. We're looking for leaders who take it seriously too. If you want to run a high-performing team inside a company that's moving fast and investing in its people, this is the right seat. 

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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