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Background Friendly Call Center Jobs (NOW HIRING)

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$14.75 - $18.25/hr

Ability to pass a pre-employment drug screen and background check. Success Measures A successful ... Supportive, friendly, and positive company culture Why Join Don Ayres? Don Ayres is a trusted ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

Ability to pass a pre-employment drug screen and background check. Success Measures A successful ... Supportive, friendly, and positive company culture Why Join Don Ayres? Don Ayres is a trusted ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Background in scaling or improving remote call center operations * Strong analytical mindset with experience driving performance improvement initiatives Pay Range $100,000 - $130,000 Ready to Make ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

Ability to pass a pre-employment drug screen and background check. Success Measures A successful ... Supportive, friendly, and positive company culture Why Join Don Ayres? Don Ayres is a trusted ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

Background in Operations Management * Excellent leadership and team management capabilities ... call center efficiencies and customer experience * Strong analytical and decision-making skills ...

TriceHealthcare

Call Center Representative

Swansea, IL · On-site

$15.50 - $19.50/hr

Must be customer friendly able to handle a busy call center. * Job duties primarily include answering the phone for all of Home Care Services. Education: * High School Diploma or GED required. * 2 ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

Ability to pass a pre-employment drug screen and background check. Success Measures A successful ... Supportive, friendly, and positive company culture Why Join Don Ayres? Don Ayres is a trusted ...

Tricehealthcare

Call Center Representative

Swansea, IL · On-site

$15.50 - $19.50/hr

Must be customer friendly able to handle a busy call center. * Job duties primarily include answering the phone for all of Home Care Services. Education: * High School Diploma or GED required. * 2 ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

Ability to pass a pre-employment drug screen and background check. Success Measures A successful ... Supportive, friendly, and positive company culture Why Join Don Ayres? Don Ayres is a trusted ...

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

Monday-Friday, 8:00 AM-5:00 PM About Us We're excited to welcome a positive, upbeat, friendly, and ... background check including a criminal record check, employment, and education verification?

American 1 Credit Union

Call Center Supervisor

Jackson, MI · On-site

$61K/yr

All offers of employment are contingent upon background screens. The Call Center Supervisor is responsible for supporting the Call Center Manager in providing quality member experiences within their ...

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Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

Dog & child friendly environment * Paid Weekly * Smoke-free & Drug/Alcohol free work environment Job Summary: The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and ...

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All JobsBackground Friendly Call Center Jobs

Background Friendly Call Center information

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$10

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$25

How much do background friendly call center jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for background friendly call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Background Friendly Call Center vs Customer Service Representative?

AspectBackground Friendly Call CenterCustomer Service Representative
CredentialsHigh school diploma, basic computer skillsHigh school diploma or equivalent, communication skills
Work EnvironmentCall centers, remote or on-siteOffice or remote customer service settings
Industry UsageCustomer support, telecommunication, retailRetail, banking, tech support
Search & Comparison IntentRoles with background-friendly policies, remote workCustomer service roles, in-person or remote

The Background Friendly Call Center role typically involves working in environments that accommodate background noise or remote settings, focusing on customer support with flexible background policies. Customer Service Representatives may work in similar environments but often require more direct interaction and specific industry knowledge. Both roles share similar credentials and industry usage, but the background-friendly aspect distinguishes the call center position as more adaptable to varied work environments.

What is a background friendly call center?

A background friendly call center is a workplace that offers job opportunities to individuals who may have a criminal record or other background concerns that could make finding employment challenging. These call centers often focus on providing equal opportunity by assessing candidates based on their skills and qualifications rather than their past. They may have flexible hiring policies and work with organizations that support second chance employment. Many roles involve customer service, sales, or technical support, allowing employees to develop valuable communication skills. This inclusive approach helps people rebuild their careers and contribute positively to the workforce.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call logging tools is often required. Patience, active listening, and resilience help representatives provide excellent service and handle challenging interactions. These skills ensure customer satisfaction, efficient issue resolution, and positive company representation.

What are some common challenges faced by agents in a background-friendly call center, and how can they be addressed?

Agents working in background-friendly call centers, which are open to hiring individuals with diverse backgrounds or prior convictions, may encounter challenges such as overcoming stigma, building trust with customers, and adapting to a structured environment. Supportive training programs and mentorship can help agents develop strong communication and customer service skills, while fostering an inclusive and respectful team culture enables everyone to thrive. Regular feedback and clear performance metrics also help agents grow professionally and feel valued within the organization.
More about Background Friendly Call Center jobs
What cities are hiring for Background Friendly Call Center jobs? Cities with the most Background Friendly Call Center job openings:
What are the most commonly searched types of Background Friendly Call Center jobs? The most popular types of Background Friendly Call Center jobs are:
What states have the most Background Friendly Call Center jobs? States with the most job openings for Background Friendly Call Center jobs include:
What job categories do people searching Background Friendly Call Center jobs look for? The top searched job categories for Background Friendly Call Center jobs are:
Background Friendly Call Center jobs near you
Infographic showing various Background Friendly Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 76% Physical, and 24% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Manager

Call Center Manager

General Dynamics Information Technology

Montgomery, AL • On-site

$111K - $150K/yr

Full-time

Retirement, PTO

Posted 22 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

71st of 207 rated it services

Job description

REQ#: RQ222007Public Trust: Other Requisition Type: Pipeline Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Customer Service Sr Manager/ Call Center Manager for a career where your growth is just as important as the mission you support.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Customer Service Sr Manager, the work youll do at GDIT will be impactful to the mission of our government customer. You will play a crucial role in managing the activities of a call center and providing a productive and motivating working environment.

  • Manage and oversee day-to-day operations of a Medicaid related Call Center
  • Serve as oversight/supervisor of dedicated Medicaid Call Center staff/team by overseeing hiring, training, staff recognition, and performance evaluation. Manages customer service professionals directly and/or through subordinate managers or supervisors and offers leadership, coaching, and training.
  • Manage and oversee assigned Medicaid Call Center processes, procedures, tasks, and activities, ensuring adherence to Agency Quality Standards
  • Addressing any issues/disputes from customers or clients.
  • Acts as advisor to subordinates to meet schedules and/or resolve problems.
  • Oversees the development and administration of schedules and performance requirements; may have budget responsibilities.
  • Oversees the development and implementation of call center policies and procedures.
  • Advises supervisors on how to handle escalated customer service issues as needed.
  • Monitors call quality and customer satisfaction metrics to improve service levels and assess training needs.
  • Maintains accurate records of customer interactions and details of actions taken.


WHAT YOULL NEED TO SUCCEED
Bring your Call Center Management and Medicaid Customer Service expertise along with a drive for innovation to GDIT. The Customer Service Sr Manager must have:

  • Five (5) or more years of experience including at least four (4) years professional experience leading Call Center Operations teams, preferably in Medicaid or Medicare environment.
  • Prior experience leading Service Desk, Provider Enrollment, Provider Assistance, Recipient Customer Service, or Electronic Media Claims Coordination preferred.
  • Bachelor's degree in business, communications, or a related field (or equivalent experience)

Additional Information:

Work Arrangements: Work is on-site in the Montgomery, AL area.

Security: A background check will be required.

Timeline: This is a contingent job posting. Work is not expected to begin until early fall, 2027.


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements
Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

25-50%

Salary and Benefit Information

The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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