Maintain a friendly, professional tone at all times * Function as part of the team with sincere ... Security Requirements Submission to, and ability to pass, a thorough pre-employment background ...
Maintain a friendly, professional tone at all times * Function as part of the team with sincere ... Security Requirements Submission to, and ability to pass, a thorough pre-employment background ...
Call Center Representative
Bethesda, MD · On-site
$19.84 - $21.52/hr
We take pride in providing exceptional care while remaining friendly, courteous, and efficient ... Are reliable and extremely trustworthy with a background in maintaining confidential information
Call Center Representative
Bethesda, MD · On-site
$19.84 - $21.52/hr
We take pride in providing exceptional care while remaining friendly, courteous, and efficient ... Are reliable and extremely trustworthy with a background in maintaining confidential information
Call Center Operator
Duluth, GA · On-site
Maintain a friendly, professional tone at all times * Function as part of the team with sincere ... Security Requirements Submission to, and ability to pass, a thorough pre-employment background ...
Call Center Operator
Duluth, GA · On-site
Maintain a friendly, professional tone at all times * Function as part of the team with sincere ... Security Requirements Submission to, and ability to pass, a thorough pre-employment background ...
Call Center Agent
$19.25/hr
Provide exceptional customer service by answering calls in a clear, concise, and friendly manner. * Work collaboratively with colleagues to ensure smooth call center operations. * Assist callers with ...
Call Center Agent
$19.25/hr
Provide exceptional customer service by answering calls in a clear, concise, and friendly manner. * Work collaboratively with colleagues to ensure smooth call center operations. * Assist callers with ...
Call Center Representative
$19.84 - $21.52/hr
We take pride in providing exceptional care while remaining friendly, courteous, and efficient ... Are reliable and extremely trustworthy with a background in maintaining confidential information
Call Center Representative
$19.84 - $21.52/hr
We take pride in providing exceptional care while remaining friendly, courteous, and efficient ... Are reliable and extremely trustworthy with a background in maintaining confidential information
Call Center Representative
$19.84 - $21.52/hr
We take pride in providing exceptional care while remaining friendly, courteous, and efficient ... Are reliable and extremely trustworthy with a background in maintaining confidential information
Call Center Representative
$19.84 - $21.52/hr
We take pride in providing exceptional care while remaining friendly, courteous, and efficient ... Are reliable and extremely trustworthy with a background in maintaining confidential information
Call Center Representative
Perris, CA · On-site
$16.25 - $20.25/hr
We are seeking friendly, motivated, and professional individuals to serve our customers and offer ... Pass Drug and background screening * High School Diploma or GED * Bilingual preferred * Customer ...
Call Center Representative
Perris, CA · On-site
$16.25 - $20.25/hr
We are seeking friendly, motivated, and professional individuals to serve our customers and offer ... Pass Drug and background screening * High School Diploma or GED * Bilingual preferred * Customer ...
Call Center Representative
$16.25 - $20.25/hr
We are seeking friendly, motivated, and professional individuals to serve our customers and offer ... Pass Drug and background screening * High School Diploma or GED * Bilingual preferred * Customer ...
Call Center Representative
$16.25 - $20.25/hr
We are seeking friendly, motivated, and professional individuals to serve our customers and offer ... Pass Drug and background screening * High School Diploma or GED * Bilingual preferred * Customer ...
Call Center Representative
Bethesda, MD · On-site
$19.84 - $21.52/hr
We take pride in providing exceptional care while remaining friendly, courteous, and efficient ... Are reliable and extremely trustworthy with a background in maintaining confidential information
Quick apply
Call Center Representative
Bethesda, MD · On-site
$19.84 - $21.52/hr
We take pride in providing exceptional care while remaining friendly, courteous, and efficient ... Are reliable and extremely trustworthy with a background in maintaining confidential information
Call Center Representative
Perris, CA · On-site
We are seeking friendly, motivated, and professional individuals to serve our customers and offer ... Pass Drug and background screening * High School Diploma or GED * Bilingual preferred * Customer ...
Quick apply
Call Center Representative
Perris, CA · On-site
We are seeking friendly, motivated, and professional individuals to serve our customers and offer ... Pass Drug and background screening * High School Diploma or GED * Bilingual preferred * Customer ...
Call Center Manager
Omaha, NE · On-site
$100K - $130K/yr
Background in scaling or improving remote call center operations * Strong analytical mindset with experience driving performance improvement initiatives Pay Range $100,000 - $130,000 Ready to Make ...
Quick apply
Call Center Manager
Omaha, NE · On-site
$100K - $130K/yr
Background in scaling or improving remote call center operations * Strong analytical mindset with experience driving performance improvement initiatives Pay Range $100,000 - $130,000 Ready to Make ...
Call Center Director
Vernon Hills, IL · On-site
$150K - $170K/yr
Background in Operations Management * Excellent leadership and team management capabilities ... call center efficiencies and customer experience * Strong analytical and decision-making skills ...
Quick apply
Call Center Director
Vernon Hills, IL · On-site
$150K - $170K/yr
Background in Operations Management * Excellent leadership and team management capabilities ... call center efficiencies and customer experience * Strong analytical and decision-making skills ...
Description We are looking for a friendly and dedicated Call Center Representative to join our customer service team. In this role, you will be the first point of contact for our customers, assisting ...
Quick apply
Description We are looking for a friendly and dedicated Call Center Representative to join our customer service team. In this role, you will be the first point of contact for our customers, assisting ...
Inbound Call Center Agent
Athens, GA · On-site +1
Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service ... a basic background check, and participation in a certification course before servicing begins.
Inbound Call Center Agent
Athens, GA · On-site +1
Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service ... a basic background check, and participation in a certification course before servicing begins.
Call Center Agent
Ronkonkoma, NY · On-site
Provide exceptional customer service by answering calls in a clear, concise, and friendly manner. * Work collaboratively with colleagues to ensure smooth call center operations. * Assist callers with ...
Quick apply
Call Center Agent
Ronkonkoma, NY · On-site
Provide exceptional customer service by answering calls in a clear, concise, and friendly manner. * Work collaboratively with colleagues to ensure smooth call center operations. * Assist callers with ...
At Vistar Eye Center , we know great patient care begins with a friendly voice. We're looking for a Call Center Attendant who enjoys helping people, staying organized, and creating a positive first ...
At Vistar Eye Center , we know great patient care begins with a friendly voice. We're looking for a Call Center Attendant who enjoys helping people, staying organized, and creating a positive first ...
Call Center Agent
Ronkonkoma, NY · On-site
$19.25/hr
Provide exceptional customer service by answering calls in a clear, concise, and friendly manner. * Work collaboratively with colleagues to ensure smooth call center operations. * Assist callers with ...
Call Center Agent
Ronkonkoma, NY · On-site
$19.25/hr
Provide exceptional customer service by answering calls in a clear, concise, and friendly manner. * Work collaboratively with colleagues to ensure smooth call center operations. * Assist callers with ...
Call Center Representative
Perris, CA · On-site
$17/hr
We are seeking friendly, motivated, and professional individuals to serve our customers and offer ... Pass Drug and background screening * High School Diploma or GED * Bilingual preferred * Customer ...
Call Center Representative
Perris, CA · On-site
$17/hr
We are seeking friendly, motivated, and professional individuals to serve our customers and offer ... Pass Drug and background screening * High School Diploma or GED * Bilingual preferred * Customer ...
Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service ... a basic background check, and participation in a certification course before servicing begins.
Quick apply
Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service ... a basic background check, and participation in a certification course before servicing begins.
Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service ... a basic background check, and participation in a certification course before servicing begins.
Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service ... a basic background check, and participation in a certification course before servicing begins.
Background Friendly Call Center information
See salary details
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
How much do background friendly call center jobs pay per hour?
As of Jun 9, 2026, the average hourly pay for background friendly call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.
What is the difference between Background Friendly Call Center vs Customer Service Representative?
| Aspect | Background Friendly Call Center | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma, basic computer skills | High school diploma or equivalent, communication skills |
| Work Environment | Call centers, remote or on-site | Office or remote customer service settings |
| Industry Usage | Customer support, telecommunication, retail | Retail, banking, tech support |
| Search & Comparison Intent | Roles with background-friendly policies, remote work | Customer service roles, in-person or remote |
The Background Friendly Call Center role typically involves working in environments that accommodate background noise or remote settings, focusing on customer support with flexible background policies. Customer Service Representatives may work in similar environments but often require more direct interaction and specific industry knowledge. Both roles share similar credentials and industry usage, but the background-friendly aspect distinguishes the call center position as more adaptable to varied work environments.
What is a background friendly call center?
A background friendly call center is a workplace that offers job opportunities to individuals who may have a criminal record or other background concerns that could make finding employment challenging. These call centers often focus on providing equal opportunity by assessing candidates based on their skills and qualifications rather than their past. They may have flexible hiring policies and work with organizations that support second chance employment. Many roles involve customer service, sales, or technical support, allowing employees to develop valuable communication skills. This inclusive approach helps people rebuild their careers and contribute positively to the workforce.
What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?
To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call logging tools is often required. Patience, active listening, and resilience help representatives provide excellent service and handle challenging interactions. These skills ensure customer satisfaction, efficient issue resolution, and positive company representation.
What are some common challenges faced by agents in a background-friendly call center, and how can they be addressed?
Agents working in background-friendly call centers, which are open to hiring individuals with diverse backgrounds or prior convictions, may encounter challenges such as overcoming stigma, building trust with customers, and adapting to a structured environment. Supportive training programs and mentorship can help agents develop strong communication and customer service skills, while fostering an inclusive and respectful team culture enables everyone to thrive. Regular feedback and clear performance metrics also help agents grow professionally and feel valued within the organization.
More about Background Friendly Call Center jobs
What cities are hiring for Background Friendly Call Center jobs? Cities with the most Background Friendly Call Center job openings:
What are the most commonly searched types of Background Friendly Call Center jobs? The most popular types of Background Friendly Call Center jobs are:
What states have the most Background Friendly Call Center jobs? States with the most job openings for Background Friendly Call Center jobs include:
What job categories do people searching Background Friendly Call Center jobs look for? The top searched job categories for Background Friendly Call Center jobs are:
- Flex Schedule Ibex Global Call Center
- Overnight Remote Call Center
- Seasonal Background Friendly Call Center
- Remote Frost Bank Call Center
- Part Time Background Friendly Call Center
- No Experience Remote Medical Call Center
- Part Time Call Center Directv
- Call Centre Agent
- Work From Home Bilingual French Customer Service Representative
- Full Time Ibex Global Call Center
Other
Posted 25 days ago
Intralot rating
7.2
Based on 16 frontline employees who took The Breakroom Quiz
10th of 15 rated gambling companies
Job description
Call Center Operator - Sports Betting
Job Description
Intralot is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
*Must be available to work Nights and Weekends on rotation*
Education, Training and Experience
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc is an Equal Opportunity Employer
Job Description
Intralot is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
*Must be available to work Nights and Weekends on rotation*
Education, Training and Experience
- High school diploma or equivalent training and experience.
- 3 years customer service experience, preferably in a technical call center environment
- Call tracking system experience
- Outstanding verbal communication skills and a positive attitude
- Relevant experience and/or knowledge in the Sports Betting or gaming industries.
- Previous sales experience preferred
- Working knowledge of tracking software
- Technical customer service skills
- Basic computer skills, including Microsoft Word and Excel
- Excellent telephone etiquette
- Ability to handle being rejected and remain calm and collected
- Strong analytic skills
- Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
- Ability to work in a team environment
- Ability to troubleshoot
- Ability to explain technical information to a non-technical client
- Understanding of help desk operations, tools, methodologies and processes
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
- Handle Chat Support, Inbound calls and answer emails from customers.
- Ensure high quality service for our customers, including escalation of issues as per our internal processes and procedures
- Deliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support.
- Delivering a high level of customer service to players regarding their queries and inform them about promotions and other products
- Engage potential customers in dialogue that open opportunities
- Support and guide customers with all requests and escalating and following up when necessary.
- Meet company expectation for excellent customer service
- Maintain a friendly, professional tone at all times
- Function as part of the team with sincere enthusiasm
- Take relevant notes on all call for future use and enter into database
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc is an Equal Opportunity Employer