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Monday Through Friday Online Inbound Call Center Jobs

Apollo ITS

Inbound Call Center

Indianapolis, IN

Inbound Call Center Location: Indianapolis, IN Duration: 12+ month contract + extension Type: Contract Must complete a 5-day training on health insurance for people with Medicare. Answers 800 ...

BrandNest

Inbound Call Center Agent

Boston, MA

$17 - $27/hr

Job Overview Brand Nest is seeking a dependable and customer-focused Inbound Call Center Agent to join our Boston team. This role focuses on handling incoming customer inquiries, providing accurate ...

Custom Technologies

Inbound Call Center Agent

Lubbock, TX · On-site

$10.25/hr

Inbound Call Center Agent Location: 1500 Broadway Ste. 1113, Lubbock, TX 79401 Nearby: Close to Texas Tech University Custom Technologies is looking for enthusiastic and dedicated individuals to join ...

Modalways

Inbound Call Center Agent

Austin, TX · On-site

$17 - $26/hr

About the Role Modalways is seeking a professional and service-oriented Inbound Call Center Agent to support clients by handling incoming calls related to service inquiries and support requests. This ...

Cubesmart

Remote Inbound Call Center Agent

Malvern, PA · On-site

Overview CubeSmart is looking for an Inbound Call Center Agent, you will play a key role in offering our current and potential Customers storage options by providing recommendations and ensuring ...

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How much do monday through friday online inbound call center jobs pay per hour?

As of May 28, 2026, the average hourly pay for monday through friday online inbound call center in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Monday Through Friday Online Inbound Call Center vs Customer Service Representative?

FeatureMonday Through Friday Online Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, office-based, or hybrid call center settingOffice, retail, or remote customer service roles
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service training often preferred
Industry UsageCommon in telecommunications, tech, retail, and service sectorsWidespread across various industries including retail, healthcare, and finance
Work ScheduleMonday through Friday, daytime hoursVaries; often includes weekends and evenings

Both roles involve assisting customers via phone or online channels, but the Monday Through Friday Online Inbound Call Center typically offers more structured hours and a specialized call center environment, while Customer Service Representatives may work in diverse settings with varying schedules.

More about Monday Through Friday Online Inbound Call Center jobs
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Monday Through Friday Online Inbound Call Center jobs near you
Inbound Call Center Manager / Team Lead - Finance Industry

Inbound Call Center Manager / Team Lead - Finance Industry

ExlService Holdings, Inc.

Hartford, CT • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

ExlService Holdings rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

60th of 424 rated business services

Job description

Job Description
  • Location: Onsite in Hartford, CT
  • Hours: 8 hour shifts varying between 8AM EST - 6PM EST Monday through Friday
  • Base Salary Range - $55k - $65k annual depending upon experience

Note: The posted range is the hiring range for this role - a subset of the broader range available to employees over time - and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.
  • Annual bonus: up to 8% of base pay paid out on a quarterly basis
  • Annual PTO: 15 vacation days, 10 sick days, 2 floating holidays and 8 company holidays, volunteer time-off
  • Other PTO: Jury duty, bereavement leave, military leave etc. as applicable per State regulations.
  • Benefits: Elected benefits such Medical (along with subsidized gym memberships), dental, vision insurance, Legal, identify theft, critical illness, pet insurance offered at competitive premiums. Basic life Insurance, Short Term and Long term disability and employee assistance program including mental health support, online yoga access at NO COST to the employee.
  • 401k match: up to 3% annually.
  • For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

We are seeking a dedicated and experienced Customer Service Inbound Call Center Managers to lead our team of customer service representatives in the Transfer Agency department.
In this role, you will be responsible for overseeing a team of up to 18 call center representatives, ensuring high-quality service delivery and compliance with industry standards.
This position requires strong leadership skills, a deep understanding of Call Center management and a commitment to fostering a positive work environment.
***Experience mentoring and managing financial services inbound call center teams is a plus***
Responsibilities
  • Team Leadership: Supervise, mentor, and motivate a team of Transfer Agents customer service representatives, providing guidance and support to enhance their performance and development.
  • Operational Oversight: Monitor inbound call operations, ensuring compliance with departmental policies and procedures, and maintaining high standards of customer service.
  • Performance Management: Conduct regular performance evaluations, provide constructive feedback, and implement training programs to improve team capabilities and service delivery.
  • Quality Assurance: Develop and implement quality assurance processes to assess call quality, ensuring that representatives adhere to best practices and provide accurate information to clients.
  • Customer Experience: Act as an escalation point for complex customer inquiries, resolving issues promptly and ensuring client satisfaction.
  • Reporting and Analysis: Generate reports on team performance metrics, customer feedback, and operational efficiency, utilizing data to identify areas for improvement.
  • Collaboration: Work closely with cross-functional teams, including training, compliance, and product management, to enhance service offerings and address client needs.
  • Continuous Improvement: Identify and recommend process improvements to enhance operational efficiency and client satisfaction within the Transfer Agent department.

Qualifications
To be successful in this role, we're seeking the following:
  • Minimum of 3 years of experience working in a call center customer service department, with at least 1 year in a supervisory role - preferably as part of a Financial Services and/or Banking company
  • Strong understanding of banking operations, particularly in transfer-related services.
  • Excellent communication and interpersonal skills, with the ability to foster a positive team environment.
  • Proficient in call center technologies and software; experience with CRM systems is a plus.
  • Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

About Us
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.

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