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Call Center Back Office Jobs (NOW HIRING)

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ · On-site

$18 - $22/hr

The incumbent may perform back office functions related to research and resolution of fraudulent ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM

$50K - $60K/yr

A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

$60K/yr

A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and ...

MCI Careers

Call Center Sales Manager

Wichita, KS

$60K/yr

A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM · On-site

$50K - $60K/yr

A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM · On-site

$50K - $60K/yr

A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and ...

MCI Careers

Call Center Sales Manager

Wichita, KS

$60K/yr

A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM · On-site

A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM · On-site

A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and ...

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How much do call center back office jobs pay per hour?

As of May 31, 2026, the average hourly pay for call center back office in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Call Center Back Office job?

A Call Center Back Office job involves handling administrative and support tasks that do not require direct interaction with customers. Responsibilities may include processing orders, managing data entry, handling complaints, and supporting front-office teams. Back-office agents ensure smooth operations by resolving internal issues and assisting customer service representatives. While they don’t typically take calls, their role is essential for maintaining efficiency and accuracy within the call center.

What are the key skills and qualifications needed to thrive in the Call Center Back Office position, and why are they important?

To thrive as a Call Center Back Office professional, you need strong data entry, organizational, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and office productivity tools is typically required, and knowledge of specific platforms like Salesforce or Zendesk is a plus. Attention to detail, time management, and clear written communication are key soft skills that help you excel in this position. These abilities are essential for accurately processing customer requests, ensuring timely resolutions, and supporting front-line agents efficiently.

What types of tasks does a Call Center Back Office role typically handle on a daily basis?

As a Call Center Back Office employee, you are primarily responsible for handling administrative tasks such as processing customer requests, updating account information, managing documentation, and following up on unresolved issues that require research or coordination. You may also support front-line agents by investigating complex cases, verifying data accuracy, and generating reports for supervisors. Much of the work is performed behind the scenes, requiring close attention to detail and prompt turnaround times to keep the customer service operation running smoothly. Collaboration with other departments can be frequent, ensuring that all processes are aligned and customer concerns are addressed efficiently.
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Call Center Back Office jobs near you
Call Center Representative (Bilingual)

Call Center Representative (Bilingual)

Kids Dental Brands

El Paso, TX • On-site, Remote

$200/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Call Center Representative - Smile Straight Orthodontics (Dyer)

** Competitive Hourly Rate Plus Monthly Bonus Potential of up to $200 **

  • Are you hardworking, dependable, coachable, and CAREER-MINDED?
  • Can you confidently communicate in a professional setting?
  • Are you looking for a work from home position?

We have the job for you. Smile Straight Orthodontics is offering an excellent entry-level opportunity to join our call center team in El Paso, Texas! This position will primarily be responsible for supporting local dental offices in the states the company operates in.

JOB TYPE: Full-time work from home position

ALLOWANCE: We offer an internet allowance of up to $60/month for work expenses

EXPERIENCE: 1+ years of customer service experience required. Prior orthodontic experience in either the front office or back office is also required.

SCHEDULE: Day shifts - No nights or weekends required at this time

PAY: $12.25 per hour

BONUS PAY: Opportunities to earn up to $200 a month in addition to your hourly pay!

BENEFITS: Healthcare (medical, dental, vision, etc) Benefits, 401k, Paid Holidays, and Paid Time Off available for all eligible employees!

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

  • Assist our pediatric and/or orthodontic dental offices
  • Inbound and outbound phone calls
  • Follow up with patients to confirm appointments, provide pre-visit instructions, and address any changes or cancellations.
  • Verify insurance eligibility
  • Register new patients
  • Collect and update patient information in the dental office's database, ensuring accuracy and confidentiality.
  • Maintain a professional and courteous tone during all interactions with patients, fostering a positive and welcoming environment.

Join our team and help drive our mission that all children, regardless of family income, deserve access to high-quality dental care, in a kid-friendly and fun environment!

Apply