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Online Inbound Call Center Jobs (NOW HIRING)

Bocatti Experience

Inbound Call Center Agent

Miami, FL · On-site

$17 - $26/hr

Position Overview The Inbound Call Center Agent is responsible for handling inbound customer communications, assisting clients with inquiries, reservations, and service information. This role ...

Apollo ITS

Inbound Call Center

Indianapolis, IN

Inbound Call Center Location: Indianapolis, IN Duration: 12+ month contract + extension Type: Contract Must complete a 5-day training on health insurance for people with Medicare. Answers 800 ...

Mancan

Inbound Call Center Representative

Weirton, WV

$13/hr

Call Center Representative Inbound Calls **THIS IS NOT A REMOTE POSITION** Location: Weirton, WV ... Apply online at www.mancan.com/or we take applications Mon -Fri 9am-3pm. Please bring 2 forms of ...

AnswerNet

Inbound Call Center Agent

$16.50/hr

Inbound Call Center Agent- Hours: Vary Salary: $16.50 an hour Benefits available after 60 Days for Full-Time Employees About AnswerNet AnswerNet is the brand name for the AnswerNet family of ...

AnswerNet

Inbound Call Center Agent

El Paso, TX · Remote

$16.50/hr

Inbound Call Center Agent- Hours: Vary Salary: $16.50 an hour Benefits available after 60 Days for Full-Time Employees About AnswerNet AnswerNet is the brand name for the AnswerNet family of ...

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How much do online inbound call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for online inbound call center in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Online Inbound Call Center position, and why are they important?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What is an Online Inbound Call Center job?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What are the typical daily responsibilities for someone working in an Online Inbound Call Center position?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

More about Online Inbound Call Center jobs
What cities are hiring for Online Inbound Call Center jobs? Cities with the most Online Inbound Call Center job openings:
What are the most commonly searched types of Inbound Call Center jobs? The most popular types of Inbound Call Center jobs are:
What states have the most Online Inbound Call Center jobs? States with the most job openings for Online Inbound Call Center jobs include:
What job categories do people searching Online Inbound Call Center jobs look for? The top searched job categories for Online Inbound Call Center jobs are:
Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 68% Full Time, 24% Part Time, and 5% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $36,051 per year, or $17.3 per hour.

Inbound Call Center Agent

Enterprise Call Center

Athens, GA

Other

PTO

Posted 8 days ago

Job description

Inbound Call Center Agent

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

Job Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications
  • High school diploma or GED
  • Must be at least 18 years of age
  • Authorized to work in the United States
  • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
  • Ability to follow detailed processes and meet performance expectations
  • Strong communication and active listening skills
  • Comfortable navigating computer applications and web-based tools
  • Ability to work independently and remain accountable to schedules

Preferred:

  • Prior call center or customer service experience
  • Bilingual (Spanish/English) preferred but not required
  • Familiarity with phone-based or computer-based support environments
Additional Information
  • Flexible scheduling options after certification
  • Paid training following successful client certification
  • W2 employment structure with payroll, protections, and stability
  • Paid time off and optional supplemental insurance (Aflac)
  • Household telehealth access through MDLive
  • Access to performance-based incentives
  • Career advancement pathways into support, QA, and leadership roles
  • All applicant information is kept confidential under EEO guidelines

Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.

Apply