ZipRecruiter

Log In

1

Online Inbound Call Center Jobs in Toronto, ON (NOW HIRING)

Inspire Direct Marketing

Call Centre Agent

Toronto, ON · Remote

CA$20 - CA$24/hr

Call Centre Agent - Work at Home $20.00-$24.00/hour + Benefits. Quit your day job, come help us save the world! We are a Canadian agency on a mission to inspire fundraising. We provide a warm and ...

Inspire Direct Marketing

Call Center Agent

Toronto, ON · On-site +1

$20 - $24/hr

Call Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits. If you are a mature sales or call center agent, come join our team of professional fundraisers to ...

Workwolf

Call Center Sales Specialist

Toronto, ON · On-site

CA$19.23/hr

Call Center Sales Specialist Full-time | In-Office | Toronto, ON, Canada About the Role We're ... Digital literacy; comfortable juggling multiple online platforms and using soft-phone programs.

DBNC Group

Call Centre Representative

Toronto, ON · On-site

CA$20/hr

About Bid13 Bid13 is a fast-growing online platform that connects buyers with storage auctions ... in call centre customer service role(s) * Strong communication skills (clear, professional ...

DBNC Group

Call Centre Representative

Toronto, ON · On-site

CA$20/hr

About Bid13 Bid13 is a fast-growing online platform that connects buyers with storage auctions ... in call centre customer service role(s) * Strong communication skills (clear, professional ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Mississauga, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

next page

Showing results 1-20

All JobsOnline Inbound Call Center JobsOnline Inbound Call Center Jobs in Toronto, ON

Online Inbound Call Center information

See Toronto, ON salary details

$8

$16

$33

How much do online inbound call center jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for online inbound call center in Toronto, ON is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $12.39 and $16.98 per hour, depending on experience, location, and employer.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What are the most commonly searched types of Inbound Call Center jobs in Toronto, ON?

The most popular types of Inbound Call Center jobs in Toronto, ON are:

What are popular job titles related to Online Inbound Call Center jobs in Toronto, ON?

For Online Inbound Call Center jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Online Inbound Call Center jobs in Toronto, ON look for?

The top searched job categories for Online Inbound Call Center jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Online Inbound Call Center jobs?

Cities near Toronto, ON with the most Online Inbound Call Center job openings:

Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Toronto, ON as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $34,106 per year, or $16.4 per hour.

Bilingual Call Centre Representative

Toronto, ON

BITS Recruiting
See more jobs at BITS Recruitingexternal

CA$25.50/hr

Contractor

Re-posted 29 days ago

Job description

Bilingual Customer Service Representative

(Onsite – Toronto)

Contract-to-Hire | $25.50/hour | 24/7 Shift Rotation

We are hiring Bilingual Customer Service Representatives to join a large national call centre in Toronto. In this role, you will handle phone and email inquiries related to building maintenance and specialized services, delivering high-quality support to stakeholders in a fast-paced environment.

This is a fully onsite, contract-to-hire opportunity with comprehensive training and shift rotation across mornings, afternoons, and nights and weekends.

Shift Details

  • Shift duration: 8 hours (30-minute unpaid break)

  • Shift Timings:

    • Morning: 8:00 AM – 4:00 PM

    • Afternoon: 4:00 PM – 12:00 AM

    • Night: 12:00 AM – 8:00 AM

  • Must be available for rotating shifts, including weekends and holidays

  • Training: 6–8 weeks (day shift)

Key Responsibilities

  • Handle inbound calls and emails related to service requests, inquiries, and complaints

  • Accurately document interactions and maintain detailed notes

  • Resolve customer issues professionally, including complex and escalated cases

  • Liaise with internal teams and stakeholders to ensure timely resolution

  • Process and manage service requests and communications

  • Deliver exceptional customer service through clear written and verbal communication

  • Manage call flow independently while maintaining quality and productivity standards

  • Adhere to organizational policies and best practices

Qualifications & Requirements

  • Fluent in English and French (spoken and written)

  • Minimum 1 year of customer service experience

  • Typing speed of at least 40 WPM

  • Proficiency in Microsoft Office (Outlook, Word, Excel)

  • Strong problem-solving and decision-making skills

  • Excellent organizational and multitasking abilities

  • Strong interpersonal skills and team-oriented mindset

  • Ability to work independently in a high-volume call centre environment

  • Enhanced Reliability Clearance required

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

BITS123