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Online Inbound Call Center Jobs in Kitchener, ON

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

Outbound and/or Inbound call center experience is preferred * Track record of accomplishing targets * Strong phone and verbal communication skills along with active listening * Customer focus and ...

401 Auto

Customer Service Representative

Cambridge, ON

CA$45K/yr

Outbound and/or Inbound call center experience is preferred * Track record of accomplishing targets * Strong phone and verbal communication skills along with active listening * Customer focus and ...

Driven Brands, Inc.

Customer Support Rep

Hamilton, ON

CA$19.35/hr

... looking for an Inbound customer service representative to join our growing team! The ideal ... Minimum 2 years of call centre experience * Bilingualism English/Spanish and/or French is an asset ...

Cogeco

Specialist, Retention

Hamilton, ON · Remote

The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

Cogeco

Specialist, Retention

Burlington, ON · Remote

The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

Cogeco

Specialist, Retention

Hamilton, ON · Remote

The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

Cogeco

Specialist, Retention

Burlington, ON · Remote

The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

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Online Inbound Call Center information

See Kitchener, ON salary details

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How much do online inbound call center jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for online inbound call center in Kitchener, ON is $16.03, according to ZipRecruiter salary data. Most workers in this role earn between $12.11 and $16.60 per hour, depending on experience, location, and employer.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What are the most commonly searched types of Inbound Call Center jobs in Kitchener, ON?

The most popular types of Inbound Call Center jobs in Kitchener, ON are:

What are popular job titles related to Online Inbound Call Center jobs in Kitchener, ON?

For Online Inbound Call Center jobs in Kitchener, ON, the most frequently searched job titles are:

What job categories do people searching Online Inbound Call Center jobs in Kitchener, ON look for?

The top searched job categories for Online Inbound Call Center jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Online Inbound Call Center jobs?

Cities near Kitchener, ON with the most Online Inbound Call Center job openings:

Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Kitchener, ON as of July 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $33,343 per year, or $16 per hour.

Call Center & Contact Center Professionals

Hamilton, ON • On-site

Hire Resolve.com
See more jobs at Hire Resolve.comexternal

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 22 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development