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Call Center Jobs in Toronto, ON (NOW HIRING)

Inspire Direct Marketing

Call Center Agent

Toronto, ON · On-site +1

$20 - $24/hr

Call Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits. If you are a mature sales or call center agent, come join our team of professional fundraisers to ...

Inspire Direct Marketing

Call Centre Agent

Toronto, ON · Remote

CA$20 - CA$24/hr

Call Centre Agent - Work at Home $20.00-$24.00/hour + Benefits. Quit your day job, come help us save the world! We are a Canadian agency on a mission to inspire fundraising. We provide a warm and ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Mississauga, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

Workwolf

Call Center Sales Specialist

Toronto, ON · On-site

CA$19.23/hr

Call Center Sales Specialist Full-time | In-Office | Toronto, ON, Canada About the Role We're looking for highly talented, competitive sales professionals to join an outbound tele-fundraising team.

Miele

Bilingual Call Centre Team Manager

Vaughan, ON

CA$65K - CA$75K/yr

... a call centre or customer service environment, including leadership experience You are bilingual (e.g., fluent in English and French), with strong written and verbal communication skills You have ...

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Call Center information

See Toronto, ON salary details

$6

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$32

How much do call center jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for call center in Toronto, ON is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $11.47 and $17.21 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Toronto, ON?

The most popular types of Call Center jobs in Toronto, ON are:

What are popular job titles related to Call Center jobs in Toronto, ON?

For Call Center jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Toronto, ON look for?

The top searched job categories for Call Center jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Call Center jobs?

Cities near Toronto, ON with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Toronto, ON as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Call Centre Supervisor

North York, ON • On-site

VentureTech Solutions
See more jobs at VentureTech Solutionsexternal

Full-time

PTO

Posted 19 days ago

Job description

​
In-office role | Schedule varies | Includes two Saturdays per month — If you thrive on leading with empathy, coaching high-performing teams, and helping Canadians move forward financially, you’ll feel right at home here.
Why Consolidated Credit Counselling Services of Canada? We’ve helped over half a million Canadians find relief from credit card debt through practical, judgment-free guidance. Our work changes lives—and we take just as much pride in how we treat our people as we do in the results we deliver for clients.
Now Hiring: Call Centre Supervisor As our Call Centre Supervisor, you’ll lead the day-to-day coaching, training, and quality assurance that help our Credit Counsellors deliver an outstanding client experience. You’ll mentor a team doing meaningful work, collaborate across departments, and contribute to special projects that improve how we serve Canadians.
What you’ll love about working here
  • A great corporate citizen: Be part of an organization focused on helping Canadians build a healthier financial future.
  • A team that shows up for each other: We invest in connection through team-building activities and events that strengthen collaboration and culture.
  • Personal development that matters: Grow your leadership skills through coaching, mentoring, and opportunities to take on special projects and stretch assignments—supported by industry-leading technology and analytics that help you learn, measure progress, and improve.
  • A performance-oriented, respected team: Join a high-accountability culture where great work is recognized, goals are clear, and results—for clients and for each other—matter.
  • Meaningful, people-first work: Lead with empathy and help a team support clients who may be navigating stress and uncertainty.
  • Competitive benefits & vacation: We offer a competitive benefits and vacation package to support your wellbeing and time off.
What you’ll do (key responsibilities)
  • Coach, train, and mentor Credit Counsellors to deliver a consistent, high-quality client experience.
  • Support counselling interactions by phone, online, and in person as needed, modelling best practices and empathy.
  • Lead quality assurance for the counselling function—monitoring, feedback, and continuous improvement.
  • Oversee day-to-day call centre operations, including shift scheduling, performance monitoring, and providing coaching and support to team members.
  • Prepare and share reports on team performance, customer feedback, and operational challenges for leadership review.
  • Manage details, multiple priorities, and deadlines in a fast-paced call centre environment.
  • Step in to perform Credit Counselling duties when needed, including client counselling.
  • Support people-leadership activities, including hiring and onboarding, to build a strong counselling team.
  • Build a positive, accountable team culture—strengthening engagement and morale.
  • Partner effectively with other departments to resolve issues and improve client outcomes.
  • Contribute to special projects and other duties as assigned.
What you bring (minimum requirements)
  • Bachelor’s degree.
  • Certified credit counselling exam completed, or ability to pass within 12 months of employment.
  • People-leadership/management experience; hands-on supervision in a credit counselling environment is an asset.
  • Background in credit, collections, or financial planning preferred.
  • A five-year history is acceptable.
  • Strong communication and relationship-building skills (verbal and written).
  • Ability to empathize and support people who may be in distress.
  • Ability to work independently while meeting deadlines.
  • Strong attention to detail, with the ability to multitask and prioritize daily work.
  • CFC/AFCC designation to be obtained and maintained within twelve months of hire (company supported).
  • Experience in a call centre environment (preferably Financial Services, Mortgages, or Collections).
Keywords: Call Centre Supervisor, Sales, Financial Services, Sales, Mortgages, Collections, Inside Sales, Coaching, Quality Assurance, Sales, collections, Debt collections, sales, Collections 
By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text, and pre-recorded messaging for convenience via telephone or mobile device (including SMS and MMS—charges may apply depending on your carrier, not by us; messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state, or federal Do-Not-Call list. VentureTech Solutions, LLC provides recruitment services for Consolidated Credit Solutions of Canada.
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