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Call Center Representative Jobs in Toronto, ON (NOW HIRING)

DBNC Group

Call Centre Representative

Toronto, ON · On-site

CA$20/hr

Spot ways to improve processes and customer experience What We're Looking For * 3+ years in call centre customer service role(s) * Strong communication skills (clear, professional, friendly)

DBNC Group

Call Centre Representative

Toronto, ON

CA$20/hr

Spot ways to improve processes and customer experience What We're Looking For * 3+ years in call centre customer service role(s) * Strong communication skills (clear, professional, friendly)

The RPM Groups

Be Seen First

Call Center Sales Representative

Mississauga, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

Inspire Direct Marketing

Call Center Agent

Toronto, ON · On-site +1

$20 - $24/hr

Call Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits. If ... They enjoy being able to deliver world-class results autonomously, while representing great causes ...

Inspire Direct Marketing

Call Centre Agent

Toronto, ON · Remote

CA$20 - CA$24/hr

Call Centre Agent - Work at Home $20.00-$24.00/hour + Benefits. Quit your day job, come help us save the world! We are a Canadian agency on a mission to inspire fundraising. We provide a warm and ...

CanadaHelps

Call Centre Manager

Toronto, ON · Remote

CA$70K - CA$75K/yr

As the Call Centre Manager at CanadaHelps, you will beresponsible for leading the day-to-day ... Represent Charity & Donor Support on cross-functional initiatives, projects, and operational ...

Workwolf

Call Center Sales Specialist

Toronto, ON · On-site

CA$19.23/hr

Call Center Sales Specialist Full-time | In-Office | Toronto, ON, Canada About the Role We're ... representative verification, and charity knowledge gaps. * Execute against departmental donor ...

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Call Center Representative information

See Toronto, ON salary details

$8

$16

$26

How much do call center representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call center representative in Toronto, ON is $16.02, according to ZipRecruiter salary data. Most workers in this role earn between $12.39 and $17.43 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Toronto, ON as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $33,325 per year, or $16 per hour.

Call Centre Representative

DBNC Group

Toronto, ON • On-site

CA$20/hr

Full-time

Re-posted 2 days ago

Job description

About Bid13

Bid13 is a fast-growing online platform that connects buyers with storage auctions across Canada. We operate in a high-energy, sales-driven environment where customer experience and accuracy matter.

We’re growing—and looking for someone who’s organized, reliable, and great with people to join our team at our bright office in Scarborough.

Why This Role is a Great Opportunity

This isn’t just a customer service job.

You’ll work closely with our Sales team, learn how deals move from start to finish, and gain real exposure to sales operations inside a growing tech business.

If you’re looking to build a career (not just take calls), this is a strong entry point.

What You’ll Be Doing
  • Handle customer inquiries via phone, email, and internal systems
  • Support the Sales team with admin tasks (account updates, follow-ups, documentation)
  • Help resolve customer issues quickly and professionally
  • Keep CRM and internal systems accurate and up to date
  • Work with Sales and Operations to keep everything running smoothly
  • Assist with reports, scheduling, and day-to-day coordination
  • Spot ways to improve processes and customer experience
What We’re Looking For
  • 3+ years in call centre customer service role(s)
  • Strong communication skills (clear, professional, friendly)
  • Someone who stays calm under pressure and enjoys helping people
  • Organized, detail-oriented, and dependable
  • Comfortable using systems (CRM, email, spreadsheets, etc.)
  • Strong technical and IT skills
What You’ll Get
  • Hands-on training and ongoing support
  • Real exposure to sales operations and business processes
  • A team that’s collaborative, supportive, and growing
  • Opportunity to develop new skills and grow your career
  • Pay is $20/Hour that will increase to $22 after probation

    Our recruitment process may include the use of AI to assist with candidate screening. All applicant information is handled in accordance with applicable privacy and employment legislation.