ZipRecruiter

Log In

1

Call Center Representative Jobs in Toronto, ON (NOW HIRING)

DBNC Group

Call Centre Representative

Scarborough, ON · On-site

CA$20/hr

Spot ways to improve processes and customer experience What We're Looking For * 3+ years in call centre customer service role(s) * Strong communication skills (clear, professional, friendly)

DBNC Group

Call Centre Representative

Scarborough, ON · On-site

CA$20/hr

Spot ways to improve processes and customer experience What We're Looking For * 3+ years in call centre customer service role(s) * Strong communication skills (clear, professional, friendly)

The RPM Groups

Be Seen First

Call Center Sales Representative

Mississauga, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

Inspire Direct Marketing

Call Center Agent

Toronto, ON · On-site +1

$20 - $24/hr

Call Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits. If ... They enjoy being able to deliver world-class results autonomously, while representing great causes ...

next page

Showing results 1-20

All JobsCall Center Representative JobsCall Center Representative Jobs in Toronto, ON

Call Center Representative information

See Toronto, ON salary details

$8

$16

$26

How much do call center representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center representative in Toronto, ON is $16.02, according to ZipRecruiter salary data. Most workers in this role earn between $12.39 and $17.43 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
More about Call Center Representative jobs

What are the most commonly searched types of Call Center Representative jobs in Toronto, ON?

The most popular types of Call Center Representative jobs in Toronto, ON are:

What job categories do people searching Call Center Representative jobs in Toronto, ON look for?

The top searched job categories for Call Center Representative jobs in Toronto, ON are:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Toronto, ON as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $33,325 per year, or $16 per hour.

Call Center Representative

Insight Global

Mississauga, ON • Hybrid

CA$17.95/hr

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Contact Canter Representative


*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a current vacant role, and the successful candidate will be hired into an existing open position.

Compensation: $17.95/hour


Our client is seeking a Customer Service & Collections Representative to join their fast-paced contact center team in Mississauga, Ontario. This position is ideal for candidates who thrive in a high-volume customer environment, enjoy helping people find solutions, and are comfortable handling both inbound and outbound calls.

In this role, you will provide exceptional customer service, assist customers with repayment options and financial solutions, and maintain accurate records of customer interactions.


Location & Schedule

  • Mississauga, ON (Onsite for training)
  • Contract: 6 Months
  • Start Date: August 31, 2026
  • Training & Nesting: 5 days onsite per week for the first 10 weeks
  • Post-training: Hybrid schedule (2 days onsite, 3 days remote) upon meeting performance expectations
  • Hours of Operation: 6:30 AM – 11:00 PM EST
  • Candidates must be flexible with scheduling shifts within operating hours.


Key Responsibilities

  • Handle inbound and outbound customer calls professionally and empathetically
  • Resolve customer inquiries and provide outstanding customer service
  • Educate customers on available programs, services, and solutions
  • Discuss outstanding balances and repayment options
  • Negotiate payment arrangements while maintaining positive customer relationships
  • Identify opportunities to enroll customers in debt management programs
  • Maintain accurate documentation within internal systems
  • Meet productivity, compliance, and quality standards in a contact center environment


Required Qualifications

  • Previous customer service experience
  • Experience working in a call center environment
  • Comfortable managing high volumes of inbound and outbound calls
  • Strong multitasking and organizational skills
  • Ability to manage emails, chats, and phone interactions simultaneously
  • Excellent problem-solving and customer relationship skills
  • Strong attention to detail and accountability


Preferred Qualifications

  • Collections experience
  • Experience in financial services, debt management, or customer support
  • Ability to work against multiple performance metrics and KPIs

Apply