ZipRecruiter

Log In

1

Virtual Call Center Jobs in Toronto, ON (NOW HIRING)

Southlake

Operator

Newmarket, ON

CA$29.70 - CA$32.53/hr

Hybrid, virtual, and in-person working environment (where applicable). * Progressive health and ... Minimum of 1 year of current related experience in a Call Centre environment * Previous experience ...

Southlake

Operator

Newmarket, ON

CA$29.70 - CA$32.53/hr

Hybrid, virtual, and in-person working environment (where applicable). * Progressive health and ... Minimum of 1 year of current related experience in a Call Centre environment * Previous experience ...

New

Teleperformance

Business Analyst

Toronto, ON · On-site +1

CA$47K/yr

Works closely with call center managers and agents to document and map current workflows ... Established career path supported by self-assessments, virtual training, and guided curriculum ...

goeasy

Customer Service Representative

Mississauga, ON · On-site

$18.10/hr

Experience in a customer-facing measured work/call center environment considered an asset ... Access 24/7 healthcare with Virtual Doctor Appointments. * Personalize your benefits with a ...

ABL Careers

Be Seen First

Cannabis Packager

Bradford, ON · On-site

CA$17.60/hr

After submitting your resume, you will receive a reach out from our virtual recruiter. This reach ... call centre, and bilingual staff for office and industrial environments. Our main focus is on ...

New

next page

Showing results 1-20

All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Toronto, ON

Virtual Call Center information

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Toronto, ON?

The most popular types of Call Center jobs in Toronto, ON are:

What are popular job titles related to Virtual Call Center jobs in Toronto, ON?

For Virtual Call Center jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Toronto, ON look for?

The top searched job categories for Virtual Call Center jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Virtual Call Center jobs?

Cities near Toronto, ON with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Toronto, ON as of August 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 66% In-person, and 34% Remote job distribution.

Bilingual French Call Centre and CSR Jobs

Toronto, ON

ABL Careers
See more jobs at ABL Careersexternal

CA$18 - CA$20/hr

Full-time

Re-posted 23 days ago

Job description

Upcoming Positions We have upcoming openings for bilingual French speaking call centre agents and customer service representatives in the Greater Toronto Area! Vous assurerez le support des appels entrants et sortants tout en offrant un excellent service client ! Vous effectuerez également la saisie de données et suivrez les demandes du début à la fin. Perks to working with us: - We work with high profile clients in the GTA - we can help you get your foot in the door for your next career - Full time, long term job opportunities available - Some of our positions are hybrid - Many of our positions are direct hire while others are temporary to hire - Pay rates ranging from $18-20/hour Requirements: - Able to work 40 hours per week on your SIN long term - Fluent in both French and English APPLY NOW! Please respond to this posting with a copy of your resume. After submitting your resume, you will receive a reach out from our virtual recruiter. This reach out contains an important questionnaire that must be completed to highlight your skills for this position. We will contact qualified candidates for this role. AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL's AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/