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Virtual Call Center Jobs in Toronto, ON (NOW HIRING)

ABL Careers

Bilingual French Call Centre CSR

Toronto, ON · On-site

CA$20 - CA$25/hr

Upcoming Positions Full Time Long Term Bilingual French CSR Call Centre Positions! Postes d'agent ... After submitting your resume, you will receive a reach out from our virtual recruiter. This reach ...

Teleperformance

Business Analyst

Toronto, ON · On-site +1

CA$47K/yr

  • Medical

  • Dental

  • PTO

Works closely with call center managers and agents to document and map current workflows ... Established career path supported by self-assessments, virtual training, and guided curriculum ...

goeasy

Customer Service Representative

Mississauga, ON · On-site

$18.10/hr

  • Medical

  • PTO

Experience in a customer-facing measured work/call center environment considered an asset ... Access 24/7 healthcare with Virtual Doctor Appointments. * Personalize your benefits with a ...

goeasy

Customer Service Representative

Mississauga, ON

CA$18.10/hr

  • Medical

  • PTO

Experience in a customer-facing measured work/call center environment considered an asset ... Access 24/7 healthcare with Virtual Doctor Appointments.  * Personalize your benefits with a ...

ABL Careers

Be Seen First

Accounting Clerk

Newmarket, ON · On-site

CA$24 - CA$25.50/hr

After submitting your resume, you will receive a reach out from our virtual recruiter. Please ... call centre, and bilingual staff for office and industrial environments. Our main focus is on ...

ABL Careers

Be Seen First

Welder / Fitter

Newmarket, ON · On-site

CA$27 - CA$30/hr

After submitting your resume, you will receive a reach out from our virtual recruiter. This reach ... call centre, and bilingual staff for office and industrial environments. Our main focus is on ...

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Virtual Call Center information

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Toronto, ON?

The most popular types of Call Center jobs in Toronto, ON are:

What are popular job titles related to Virtual Call Center jobs in Toronto, ON?

For Virtual Call Center jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Toronto, ON look for?

The top searched job categories for Virtual Call Center jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Virtual Call Center jobs?

Cities near Toronto, ON with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Toronto, ON as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution.

Bilingual French Call Centre CSR

ABL Careers

Toronto, ON • On-site

CA$20 - CA$25/hr

Full-time

Re-posted 16 days ago

Job description

Upcoming Positions Full Time Long Term Bilingual French CSR Call Centre Positions! Postes d'agent de recouvrement bilingue franchophone à temps plein à Toronto en Ontario. Joignez-vous à notre environnement de travail positif et courer la chance de faire parti de notre équipe de Choc avec notre énorme potentiel de revenus! Pay Rate: $20-25/hour, based on experience Work hours/ Heures de travail - Horaires : Lundi - Jeudi de 8h30-18h et Vendredi de 8h30-16h, Pas de week-end ! Très bien situé, facilement accessible en transport en commun et à proximité des grands axes routiers Responsabilités: Recouvrement des comptes en discutant de la situation avec le client ; l'élaboration de solutions ; l'obtention des paiements, le maintien des paiements en tenant compte des transactions et en surveillant les paiements ; assurer le suivi des paiements pour obtenir les donnees exactes des paiements ; Assurer la tentative de localisation de nouvelles données des clients Required Skills: Keep a positive attitude and good behaviour on the phone Attention to detail and meticulousness are a must Previous experience in a call center or customer service department preferred Strong communication skills with increased fluency in conversational English APPLY NOW! Please respond to this posting with a copy of your resume. After submitting your resume, you will receive a reach out from our virtual recruiter. This reach out contains an important questionnaire that must be completed to highlight your skills for this position. We will contact qualified candidates for this role. AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL's AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/