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Virtual Call Center Jobs in Hamilton, ON (NOW HIRING)

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Outside Sales Representative

Hamilton, ON · On-site

CA$50K/yr (+ commission)

... from our virtual recruiter to better understand your career goals. If you have the relevant ... call centre, and bilingual staff for office and industrial environments. Our main focus is on ...

TELUS

Monitoring Specialist I

Welland, ON · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

Robert Half

Support Specialist

Mississauga, ON

Manage the Business Support Centre mailbox ensuring requests are handled in a timely manner ... incoming call handling * Support with external client and candidate correspondence * Set up ...

goeasy

Team Manager, Sales

Mississauga, ON

CA$55K - CA$65K/yr

Our state-of-the-art contact center is the heartbeat of goeasy -- proudly supporting our ... Create and maintain sales resources, including call scripts and training materials, ensuring ...

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Virtual Call Center information

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Hamilton, ON?

The most popular types of Call Center jobs in Hamilton, ON are:

What are popular job titles related to Virtual Call Center jobs in Hamilton, ON?

For Virtual Call Center jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Hamilton, ON look for?

The top searched job categories for Virtual Call Center jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Virtual Call Center jobs?

Cities near Hamilton, ON with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Hamilton, ON as of August 2026, with employment types broken down into 66% Full Time, and 34% Part Time. Highlights an 74% In-person, and 26% Remote job distribution.

Customer Support Representative

VIRTUAL CLARITY LIMITED

Mississauga, ON • On-site

Full-time

Posted 3 days ago

New

Job description

Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

At DXC we use the power of technology to deliver mission critical IT servicesthat our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Global Insurance Services (GIS) supports customers and families through insurance and financial service solutions, including life, bereavement, and funeral-related services. This environment requires a high level of professionalism, empathy, discretion, and customer care when assisting individuals during sensitive life events.

As a Customer Support Representative from this organization, you will respond to basic inbound customer call inquiries and escalations, along with performing data management and validation within a proprietary database.

What will you do:

  • Answer inbound calls and respond to basic customer questions and/or forward escalations via email to appropriate personnel.
  • Record calls in the account history with the results of the inquiry; initiate required confirmations without direct supervision. Research customer inquiries and respond to appropriate parties in a timely manner.
  • Process inbound calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Record calls, process requests, and update account history with the results of inquiries, including proper documentation.
  • Perform data entry and match documents to appropriate accounts, processing pricing requests and validating records to ensure accurate, complete, and reliable data within a proprietary database.
  • Interface with team members, management, and customers regarding customer service issues.

Mandatory Requirements:

  • 2 years of call center experience is mandatory
  • Exceptional verbal and written communication skills with excellent typing skills
  • Exceptional empathy, compassion, and customer service skills when supporting individuals during sensitive life events
  • Strong interpersonal and communication skills with the ability to handle emotionally sensitive conversations professionally
  • Proven de-escalation skills and ability to remain composed under pressure
  • You'll need a quiet, dedicated workspace and reliable internet connection
  • Strong organizational skills with the ability to manage tasks efficiently and meet deadlines consistently
  • Proficient in gathering and verifying data from diverse digital sources
  • Skilled in critical thinking and categorizing information accurately for reporting or decision-making
  • Flexible and adaptable to shift changes

Education:

  • Minimum degree required: High school diploma or G.E.D. (diploma has to be provided)

Work Environment

  • This position is fully remote within the Canada only
  • Home base, remote - laptop, headset, monitor will be provided
  • Schedule: Afternoon Shift. Shift: Tuesday-Sunday, 2:30 PM EST to 11:00 PM EST.
  • All applicants must be legally authorized to work in the Canada without requiring sponsorship now or in the future

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.

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