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Inbound Call Center Jobs in Toronto, ON (NOW HIRING)

Inspire Direct Marketing

Call Centre Agent

Toronto, ON · Remote

CA$20 - CA$24/hr

Call Centre Agent - Work at Home $20.00-$24.00/hour + Benefits. Quit your day job, come help us save the world! We are a Canadian agency on a mission to inspire fundraising. We provide a warm and ...

Inspire Direct Marketing

Call Center Agent

Toronto, ON · On-site +1

$20 - $24/hr

Call Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits. If you are a mature sales or call center agent, come join our team of professional fundraisers to ...

DBNC Group

Call Centre Representative

Toronto, ON

CA$20/hr

Spot ways to improve processes and customer experience What We're Looking For * 3+ years in call centre customer service role(s) * Strong communication skills (clear, professional, friendly)

DBNC Group

Call Centre Representative

Toronto, ON

CA$20/hr

Spot ways to improve processes and customer experience What We're Looking For * 3+ years in call centre customer service role(s) * Strong communication skills (clear, professional, friendly)

Workwolf

Call Center Sales Specialist

Toronto, ON · On-site

CA$19.23/hr

Call Center Sales Specialist Full-time | In-Office | Toronto, ON, Canada About the Role We're looking for highly talented, competitive sales professionals to join an outbound tele-fundraising team.

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Inbound Call Center information

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What are the most commonly searched types of Inbound Call Center jobs in Toronto, ON?

The most popular types of Inbound Call Center jobs in Toronto, ON are:

What are popular job titles related to Inbound Call Center jobs in Toronto, ON?

For Inbound Call Center jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Toronto, ON look for?

The top searched job categories for Inbound Call Center jobs in Toronto, ON are:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Toronto, ON as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 90% In-person, and 10% Remote job distribution.

Call Center Scheduling Representative (Remote Contract)

Amplifon

Mississauga, ON • Remote

CA$20 - CA$21/hr

Full-time

Posted yesterday

New

Job description

We are seeking a Contract Call Centre Scheduling Representative who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career.

In this role, you will be the first point of contact for clients, supporting clinic functionality by managing inbound and outbound calls to schedule appointments and assist with inquiries. This role reports directly to the National Call Centre Supervisor and plays a key part in delivering exceptional customer experiences.

Contract Role: This is a 6month remote position with the potential to convert to a fulltime role based on business needs. While fully remote, the ideal candidate will be based in Alberta or Ontario, in close proximity to an Amplifon clinic to support collaboration with team members located in the region. 
Additional contract details include:

  • Compensation: $20-$21 per hour (eligible for monthly incentive plan)
  • Work Model: Remote based in Alberta or Ontario
  • Schedule: Regular full-time hours (Mon-Fri)
  • Career Development: Access to Ampli-Academy, team training, and additional specialized training.
  • Benefits: This contract role does not currently offer benefits

Key Responsibilities:

  • Assist clients in selecting conveniently located Amplifon clinics and booking hearing tests or product maintenance.
  • Manage inbound and outbound calls, emails, and other marketing-driven contacts.
  • Follow pre-defined scripts in English while addressing consumer inquiries.
  • Support marketing initiatives such as open houses, seminars, and campaigns.
  • Maintain accurate client records and foster strong relationships with internal and external stakeholders.
  • Provide additional support as needed, including reception, administrative tasks, and basic invoicing.

Must-Have Qualifications:

  • High school diploma or post-secondary studies.
  • Minimum 1 year of call center experience in inbound/outbound or electronic correspondence environments.
  • Experience in sales, marketing, or healthcare is an asset.
  • Intermediate proficiency in Microsoft Office Suite.
  • Excellent verbal and written communication skills in English. 

Preferred Qualifications:

  • Strong interpersonal skills for effective collaboration with clients and colleagues.
  • Problem-solving and organizational abilities.
  • Proactive approach and ability to maintain professionalism.
  • Fluency in a second language (French) is considered an asset.

Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.

Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.

Amplifon Canada leads the way in innovation and customer experience, helping millions with hearing loss. With over 130 clinics across Canada, we've developed a deep understanding of how to care for customer needs, and we take pride in having a positive impact on every customers quality of life.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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