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Inbound Call Center Jobs in Toronto, ON (NOW HIRING)

Inspire Direct Marketing

Call Centre Agent

Toronto, ON · Remote

CA$20 - CA$24/hr

Call Centre Agent - Work at Home $20.00-$24.00/hour + Benefits. Quit your day job, come help us save the world! We are a Canadian agency on a mission to inspire fundraising. We provide a warm and ...

Inspire Direct Marketing

Call Center Agent

Toronto, ON · On-site +1

$20 - $24/hr

Call Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits. If you are a mature sales or call center agent, come join our team of professional fundraisers to ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Mississauga, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

DBNC Group

Call Centre Representative

Toronto, ON

CA$20/hr

Spot ways to improve processes and customer experience What We're Looking For * 3+ years in call centre customer service role(s) * Strong communication skills (clear, professional, friendly)

DBNC Group

Call Centre Representative

Toronto, ON

CA$20/hr

Spot ways to improve processes and customer experience What We're Looking For * 3+ years in call centre customer service role(s) * Strong communication skills (clear, professional, friendly)

Workwolf

Call Center Sales Specialist

Toronto, ON · On-site

CA$19.23/hr

Call Center Sales Specialist Full-time | In-Office | Toronto, ON, Canada About the Role We're looking for highly talented, competitive sales professionals to join an outbound tele-fundraising team.

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Inbound Call Center information

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Toronto, ON?

The most popular types of Inbound Call Center jobs in Toronto, ON are:

What are popular job titles related to Inbound Call Center jobs in Toronto, ON?

For Inbound Call Center jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Toronto, ON look for?

The top searched job categories for Inbound Call Center jobs in Toronto, ON are:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Toronto, ON as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution.

Bilingual Call Centre Representative

BITS Recruiting

Toronto, ON

CA$25.50/hr

Contractor

Re-posted 27 days ago

Job description

Bilingual Customer Service Representative

(Onsite – Toronto)

Contract-to-Hire | $25.50/hour | 24/7 Shift Rotation

We are hiring Bilingual Customer Service Representatives to join a large national call centre in Toronto. In this role, you will handle phone and email inquiries related to building maintenance and specialized services, delivering high-quality support to stakeholders in a fast-paced environment.

This is a fully onsite, contract-to-hire opportunity with comprehensive training and shift rotation across mornings, afternoons, and nights and weekends.

Shift Details

  • Shift duration: 8 hours (30-minute unpaid break)

  • Shift Timings:

    • Morning: 8:00 AM – 4:00 PM

    • Afternoon: 4:00 PM – 12:00 AM

    • Night: 12:00 AM – 8:00 AM

  • Must be available for rotating shifts, including weekends and holidays

  • Training: 6–8 weeks (day shift)

Key Responsibilities

  • Handle inbound calls and emails related to service requests, inquiries, and complaints

  • Accurately document interactions and maintain detailed notes

  • Resolve customer issues professionally, including complex and escalated cases

  • Liaise with internal teams and stakeholders to ensure timely resolution

  • Process and manage service requests and communications

  • Deliver exceptional customer service through clear written and verbal communication

  • Manage call flow independently while maintaining quality and productivity standards

  • Adhere to organizational policies and best practices

Qualifications & Requirements

  • Fluent in English and French (spoken and written)

  • Minimum 1 year of customer service experience

  • Typing speed of at least 40 WPM

  • Proficiency in Microsoft Office (Outlook, Word, Excel)

  • Strong problem-solving and decision-making skills

  • Excellent organizational and multitasking abilities

  • Strong interpersonal skills and team-oriented mindset

  • Ability to work independently in a high-volume call centre environment

  • Enhanced Reliability Clearance required

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

BITS123