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Inbound Call Center Jobs in Toronto, ON (NOW HIRING)

Inspire Direct Marketing

Call Centre Agent

Toronto, ON · Remote

CA$20 - CA$24/hr

  • Medical

Call Centre Agent - Work at Home $20.00-$24.00/hour + Benefits. Quit your day job, come help us save the world! We are a Canadian agency on a mission to inspire fundraising. We provide a warm and ...

Inspire Direct Marketing

Call Center Agent

Toronto, ON · On-site +1

$20 - $24/hr

Call Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits. If you are a mature sales or call center agent, come join our team of professional fundraisers to ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Mississauga, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

DBNC Group

Call Centre Representative

Toronto, ON

CA$20/hr

Spot ways to improve processes and customer experience What We're Looking For * 3+ years in call centre customer service role(s) * Strong communication skills (clear, professional, friendly)

DBNC Group

Call Centre Representative

Toronto, ON

CA$20/hr

Spot ways to improve processes and customer experience What We're Looking For * 3+ years in call centre customer service role(s) * Strong communication skills (clear, professional, friendly)

Workwolf

Call Center Sales Specialist

Toronto, ON · On-site

CA$19.23/hr

Call Center Sales Specialist Full-time | In-Office | Toronto, ON, Canada About the Role We're looking for highly talented, competitive sales professionals to join an outbound tele-fundraising team.

TigerTel

Bilingual Call Centre Representative

Toronto, ON · Remote

$22/hr

  • Medical

  • Dental

Key Responsibilities Managing inbound phone calls from our clients (we are not a telemarketing ... year (Required)Call Centre Experience: 1 year (Preferred) Punctual with great attendance Fast ...

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All JobsInbound Call Center JobsInbound Call Center Jobs in Toronto, ON

Inbound Call Center information

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What are the most commonly searched types of Inbound Call Center jobs in Toronto, ON?

The most popular types of Inbound Call Center jobs in Toronto, ON are:

What are popular job titles related to Inbound Call Center jobs in Toronto, ON?

For Inbound Call Center jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Toronto, ON look for?

The top searched job categories for Inbound Call Center jobs in Toronto, ON are:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Toronto, ON as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 90% In-person, and 10% Remote job distribution.

Customer Service Representatives (Banking/Financial Services)

AllianceOne

Toronto, ON

CA$17.60/hr

Full-time

Re-posted 22 days ago

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

We are AllianceOne, a division of the largest BPO expert team in the market with a wide range of contact centre solutions, technology, and the highest security standards. We are here to welcome, listen, engage, resolve and amaze. We care deeply about our clients and their customers, allowing us to transform passion into excellence.

We are currently hiring inbound call centre/customer care representatives to interact with people to provide support and resolve account issues, working to provide above average customer experience and a solution that will work for both the consumer and the organization we serve.

We value our call centre professionals by providing a competitive base hourly rate and excellent commission structure along with paid training provided to set you up for success!

PAY:$17.60/hour + monthly incentive potential

Customer Care Representatives can earn an additional monthly performance incentive of up to $355.00!

HOURS: 37.5 hours per week (Monday-Friday, Must be available for any shift between 9:30am - 8:00 pm)

TRAINING: Monday through Friday 9:30 AM - 8:00 PM EST

LOCATION: 75 Eglinton Ave E, Toronto, ON M4P 3A4

QUALIFICATIONS:

-Minimum 1 year, (12 months) of call center experience or equivalent experience

-Excellent English communication skills (Written and verbal)

-Computer savvy

-Team player with problem solving analytical and communication skills

-Good typing/keyboarding skills- must be able to type minimum of 25 WPM

- Strong ability to navigate multiple systems while speaking with customers

-Works well in team setting

-Be open to coaching

- Top qualified candidates will have prior experience working with:

US based customers, experience in auto finance, and/or familiarity and success with NPS or ESAT surveys

REQUIREMENTS:

-A clear criminal background check is required prior to start date.

-Prior to joining we must be able to obtain employment reference check from employers in Canada or the United States for the last 12 consecutive months.

    #ZRPSG

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

    AllianceOne is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. We will accommodate candidates in accordance with the Ontario Human Rights Code for all employment activities, including the recruitment process.
    AllianceOne Ltd is committed to accommodating persons with disabilities throughout both external and internal recruiting activities. Applicants requesting accommodation will be consulted about their needs and appropriate accommodation will be provided.

    Questions?

    • Please review our privacy notice available at the following www.allianceoneinc.com/careers
    • For additional information on AllianceOne visit our website atwww.allianceoneinc.com

    Apply