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Call Center Jobs in Kitchener, ON (NOW HIRING)

The RPM Groups

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Call Center Sales Representative

Cambridge, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

Keep records of conversations in our call center database (CRM) in a comprehensible way * Meet personal/team qualitative and quantitative targets What You Bring to the Table: * Outbound and/or ...

401 Auto

Customer Service Representative

Cambridge, ON

CA$45K/yr

Keep records of conversations in our call center database (CRM) in a comprehensibleway * Meet personal/team qualitative and quantitativetargets What You Bring to the Table: * Outbound and/or Inbound ...

Aramark

Dietary Aide

Tavistock, ON · On-site

Job Responsibilities • Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained. • ...

ULINE

Credit Team Lead

Cambridge, ON · On-site

$55/hr

Credit designation (CCP) is an asset. * 3+ years in a Credit or Collections leadership position; call-centre or queue driven B2B experience preferred. * Proficient in Microsoft Office, especially ...

Uline

Credit Team Lead

Milton, ON · On-site

CA$50 - CA$55/hr

Credit designation (CCP) is an asset. * 3+ years in a Credit or Collections leadership position; call-centre or queue driven B2B experience preferred. * Proficient in Microsoft Office, especially ...

Driven Brands, Inc.

Customer Support Rep

Hamilton, ON

CA$19.35/hr

Minimum 2 years of call centre experience * Bilingualism English/Spanish and/or French is an asset not required * Strong communication skills (reading, writing, speaking, listening) * Sales ...

ULINE

Credit Team Lead

Milton, ON · On-site

$55/hr

Credit designation (CCP) is an asset. * 3+ years in a Credit or Collections leadership position; call-centre or queue driven B2B experience preferred. * Proficient in Microsoft Office, especially ...

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All JobsCall Center JobsCall Center Jobs in Kitchener, ON

Call Center information

See Kitchener, ON salary details

$6

$16

$31

How much do call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call center in Kitchener, ON is $16.31, according to ZipRecruiter salary data. Most workers in this role earn between $11.21 and $16.82 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Kitchener, ON?

The most popular types of Call Center jobs in Kitchener, ON are:

What are popular job titles related to Call Center jobs in Kitchener, ON?

For Call Center jobs in Kitchener, ON, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Kitchener, ON look for?

The top searched job categories for Call Center jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Call Center jobs?

Cities near Kitchener, ON with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Kitchener, ON as of August 2026, with employment types broken down into 2% As Needed, 68% Full Time, 28% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $33,934 per year, or $16.3 per hour.

Call Center & Contact Center Professionals

Hire Resolve.com

Hamilton, ON

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 20 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

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