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Call Center Jobs in Kitchener, ON (NOW HIRING)

ULINE

Credit Team Lead

Hamilton, ON · On-site

$55/hr

Credit designation (CCP) is an asset. * 3+ years in a Credit or Collections leadership position; call-centre or queue driven B2B experience preferred. * Proficient in Microsoft Office, especially ...

ABL Careers

Be Seen First

Business Development Representative

Cambridge, ON · On-site

CA$50K - CA$65K/yr

... call centre, and bilingual staff for office and industrial environments. Our main focus is on direct hire and long-term temporary solutions. We have multiple branches across Canada, located in ...

Cogeco

Specialist, Retention

Hamilton, ON · Remote

Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer service skills, superior first call resolution skills. * Performance at a high standard and ...

Cogeco

Specialist, Retention

Burlington, ON · Remote

Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer service skills, superior first call resolution skills. * Performance at a high standard and ...

Cogeco

Specialist, Retention

Burlington, ON · Remote

Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer service skills, superior first call resolution skills. * Performance at a high standard and ...

Cogeco

Specialist, Retention

Hamilton, ON · Remote

Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer service skills, superior first call resolution skills. * Performance at a high standard and ...

Sun Life Financial

Future Opportunities

Waterloo, ON · Hybrid

Actuarial, Actuarial, Administrative Services, Advanced Analytics, Business Analysis - Process, Business Analysis - Systems, Business Development - Non Actuarial, Call Centre, Claims - Health ...

401 Auto

Apprentice - Kitchener

Kitchener, ON · On-site

$20 - $24/hr

The 401 Group of Companies is privately owned and 100% Canadian * 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast ...

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Showing results 21-40

All JobsCall Center JobsCall Center Jobs in Kitchener, ON

Call Center information

See Kitchener, ON salary details

$6

$16

$31

How much do call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call center in Kitchener, ON is $16.31, according to ZipRecruiter salary data. Most workers in this role earn between $11.21 and $16.82 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Kitchener, ON?

The most popular types of Call Center jobs in Kitchener, ON are:

What are popular job titles related to Call Center jobs in Kitchener, ON?

For Call Center jobs in Kitchener, ON, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Kitchener, ON look for?

The top searched job categories for Call Center jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Call Center jobs?

Cities near Kitchener, ON with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Kitchener, ON as of August 2026, with employment types broken down into 2% As Needed, 68% Full Time, 28% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $33,934 per year, or $16.3 per hour.

Credit Team Lead

ULINE

Hamilton, ON • On-site

$55/hr

Full-time

Medical, PTO

Re-posted 10 days ago

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 113 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 13,039 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 81%

    81% say they get enough training

    say they get enough training

Featured by Uline, based on 113 Breakroom Quiz responses from their frontline employees

Job description

Credit Team Lead

Pay from $50 to $55 per hour with significant growth and earning potential!

Toronto Branch

3333 James Snow Parkway North, Milton, ON L9T 8L1

Are you an emerging leader in the financial field with a passion for collaboration, training and teamwork? Then you belong at Uline! As a Credit Team Lead, you will manage a dedicated team of Credit Analysts to support our growing North American company!

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Manage and develop a team of Credit Analysts by providing onboarding and trainings to ensure excellent service.

  • Monitor team interactions with customers to evaluate performance, track results and provide coaching for increased success.

  • Collaborate with Collections and Sales teams to resolve customer account issues and evaluate orders stopped for credit review when needed.

  • Perform in-depth financial analysis and communicate findings to support informed, high-impact business decisions.

  • Oversee special projects within the Credit team.

Minimum Requirements

  • Bachelor's degree in Finance or Accounting.

  • Credit designation (CCP) is an asset.

  • 3+ years in a Credit or Collections leadership position; call-centre or queue driven B2B experience preferred.

  • Proficient in Microsoft Office, especially Excel.

  • Strong communicator with excellent time management and organizational skills.

Benefits

  • Company-paid extended health coverage and RRSP with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • On-site cafe, outdoor patio and first-class fitness center.

  • Monthly employee-appreciation events.

  • Opportunities for community involvement.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All positions are on-site.

Uline is an Equal Opportunity Employer

#LI-AS1

#LI-TOR001

(#IN-TOROF)

#ZR-TOROFC

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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