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Call Center Representative

San Antonio, TX · On-site

$16/hr

Inbound Call Center Agent - Appointment Scheduling Position Overview We are seeking a reliable and customer-focused Inbound Call Center Agent to join our team. In this role, you will handle incoming ...

AnswerOne

Bilingual Inbound Call Center Agent

Edinburg, TX · On-site

$16 - $18.50/hr

Map Communications is seeking vibrant, Bilingual Inbound Call Center Agents to join our team! We don't just fill seats; we find the right people to be the empathetic voice callers deserve. You will ...

Equiliem

Inbound Call Center Rep

Indianapolis, IN

Required Prior experience in a fast-paced call center environment. Desired Knowledge of tax regulations. Desired Associates or Bachelors Degree in accounting, finance, or related field. Desired

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How much do online inbound call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for online inbound call center in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Online Inbound Call Center position, and why are they important?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What is an Online Inbound Call Center job?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What are the typical daily responsibilities for someone working in an Online Inbound Call Center position?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

More about Online Inbound Call Center jobs
What cities are hiring for Online Inbound Call Center jobs? Cities with the most Online Inbound Call Center job openings:
What are the most commonly searched types of Inbound Call Center jobs? The most popular types of Inbound Call Center jobs are:
What states have the most Online Inbound Call Center jobs? States with the most job openings for Online Inbound Call Center jobs include:
What job categories do people searching Online Inbound Call Center jobs look for? The top searched job categories for Online Inbound Call Center jobs are:
Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in the United States as of June 2026, with employment types broken down into 63% Full Time, 34% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,051 per year, or $17.3 per hour.
Inbound Call Center Representative

Inbound Call Center Representative

Vergence

Indianapolis, IN

$22/hr

Full-time

Posted 29 days ago

Job description

Pay: $22.00/hour

In this role you will:

  • Learn about a variety of tax procedures including tax filing and payment requirements.
  • Provide Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment.
  • Apply knowledge acquired in training and utilize resources to analyze and solve problems.
  • Respond to a variety of tax types inquiries.
  • Access data utilizing basic computer skills.
  • Communicate professionally using correct grammar, spelling & punctuation.
  • Comply with all ethical and confidentiality requirements.
What You'll Need for Success:
  • High School Diploma/GED
  • High-energy – Optimism – Teamwork –Collaboration
  • Someone who provides open, honest, and positive communication.
  • A continuous learning and improvement – let's get better every day … together approach.
  • A team member who speaks up if you don't understand or need more information.
  • Proven ability to provide customer service by telephone in a high-volume call center.
  • Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
  • Ability to analyze, research and problem-solve using various resources.
  • Ability to learn to learn, understand, and apply ethics and confidentiality laws.
Vergence logo

About Vergence

Sourced by ZipRecruiter

Vergence is an SBA-certified 8(a) consulting firm based out of Indianapolis. Our focus areas are business consulting, technology services, and healthcare management. We work with a wide range of government and commercial entities.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Indianapolis, IN, US

Year founded

2011

Social media

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