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Online Inbound Call Center Jobs in California (NOW HIRING)

Kelly Services

Call Center Inbound Agent

Santa Ana, CA · Remote

$18/hr

... online classroom training followed by one week of nesting before transitioning to production ... Experience in a call center environment * Familiarity with Medicare or Medi-Cal programs * Previous ...

Kelly Services

Call Center Inbound Agent

Santa Ana, CA · Remote

$18/hr

... online classroom training followed by one week of nesting before transitioning to production ... Experience in a call center environment * Familiarity with Medicare or Medi-Cal programs * Previous ...

Select Source Sales

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

Cardinale Group

Call Center Representative

Marina, CA

$17.50 - $22/hr

You'll be connecting with warm prospects--handling both inbound and outbound calls--to answer ... Prior call center or customer service experience is a plus, but not required What We Offer:

Cardinale Auto Group

Call Center Representative

Marina, CA · On-site

$17.50 - $22/hr

You'll be connecting with warm prospects-handling both inbound and outbound calls-to answer ... Prior call center or customer service experience is a plus, but not required What We Offer:

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All JobsOnline Inbound Call Center JobsOnline Inbound Call Center Jobs in California

Online Inbound Call Center information

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$12

$17

$22

How much do online inbound call center jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for online inbound call center in California is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the most commonly searched types of Inbound Call Center jobs in California? The most popular types of Inbound Call Center jobs in California are:
What are popular job titles related to Online Inbound Call Center jobs in California? For Online Inbound Call Center jobs in California, the most frequently searched job titles are:
What job categories do people searching Online Inbound Call Center jobs in California look for? The top searched job categories for Online Inbound Call Center jobs in California are:
What cities in California are hiring for Online Inbound Call Center jobs? Cities in California with the most Online Inbound Call Center job openings:
Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in California as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,579 per year, or $17.1 per hour.

Call Center Inbound Agent

Kelly Services

Santa Ana, CA • Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Medi-Cal Member Agent

Role Purpose & Context
As a Medi-Cal Member Agent, you will play a crucial role in assisting members with their Medi-Cal program inquiries. This position involves managing inbound calls and occasionally making outbound calls to ensure members receive the support they need. You will also have the opportunity to be cross-trained to handle provider calls. Transferring calls that fall outside of your scope is expected.

Pay: $18/hour
Schedule: Monday to Friday, with an 8-hour shift between 8 AM and 5 PM Pacific Time
Training: 4 weeks of online classroom training followed by one week of nesting before transitioning to production
Metrics: Attendance, adherence, accuracy, and quality
Benefits: 80 hours of PTO and 9 paid holidays annually, along with a standard benefits package
Equipment: Provided by the company

Must-Have Requirements
  • High school diploma or equivalent
  • Minimum of one year of customer service experience
  • Must submit a speed test via speedtest.net, with a minimum download speed of 60 Mbps and upload speed of 6 Mbps
  • Experience working with computer software, customer relationship management tools, and telephone technology
  • Proficient in help desk software usage or tech savvy and can quickly learn new software
  • Strong problem-solving skills applicable to complex situations
  • Excellent written and verbal communication skills
  • Ability to work independently and collaboratively within a team
Nice-to-Have Qualifications
  • Experience in a call center environment
  • Familiarity with Medicare or Medi-Cal programs
  • Previous insurance experience
Work Environment
  • Fully remote position
Growth Opportunities

This role offers potential advancement to Team Lead and/or Supervisor positions. The role is long-term and open-ended.


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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