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Online Inbound Call Center Jobs in California (NOW HIRING)

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... emphasis on inbound technical support and customer service. * Medical, Dental, Vision, and ... All applicants must complete online application. Please visit to complete the process.

Westeasthub Llc

Call Center Receptionist

Yorba Linda, CA · On-site

$21/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Key Responsibilities * Answer inbound calls promptly and professionally * Greet and direct ... Previous experience in a receptionist or call center role is a plus * Excellent verbal and written ...

Westeasthub Llc

Call Center Receptionist

Yorba Linda, CA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Key Responsibilities Answer inbound calls promptly and professionally Greet and direct customers to ... call center role is a plus Excellent verbal and written communication skills Strong customer ...

Travis Credit Union

Contact Center Representative

Vacaville, CA · On-site

$19.98 - $29.01/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Minimum 1 year credit union/banking customer service experience and/or inbound call center experience. * Contact Center Representative : Minimum 2 years credit union/banking customer service ...

West Coast Dental

Continuing Care Representative

Los Angeles, CA · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

Inbound/Outbound Call Center Representative Location: Artesia, CA Job Type: Full-Time Department: Patient Services Reports To: Call Center Supervisor About Us We are a fast-growing dental ...

Travis Credit Union

Contact Center Representative

Vacaville, CA · On-site

$23.49 - $29.01/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimum 1 year credit union/banking customer service experience and/or inbound call center experience. * Contact Center Representative : Minimum 2 years credit union/banking customer service ...

Select Source Sales

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

Travis Credit Union

Contact Center Representative

Vacaville, CA · On-site

$23.49 - $29.01/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimum 1 year credit union/banking customer service experience and/or inbound call center experience. * Contact Center Representative : Minimum 2 years credit union/banking customer service ...

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All JobsOnline Inbound Call Center JobsOnline Inbound Call Center Jobs in California

Online Inbound Call Center information

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How much do online inbound call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for online inbound call center in California is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.03 per hour, depending on experience, location, and employer.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What are the most commonly searched types of Inbound Call Center jobs in California?

The most popular types of Inbound Call Center jobs in California are:

What are popular job titles related to Online Inbound Call Center jobs in California?

For Online Inbound Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Online Inbound Call Center jobs in California look for?

The top searched job categories for Online Inbound Call Center jobs in California are:

What cities in California are hiring for Online Inbound Call Center jobs?

Cities in California with the most Online Inbound Call Center job openings:

Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in California as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,579 per year, or $17.1 per hour.

Remote Medicare Call Center Agent

Fortuna BMC

Sacramento, CA • On-site, Remote

$18/hr

Full-time

Medical

Posted 18 days ago

Job description

Join Fortuna as a full-time Medi-Cal Call Center Agent, supporting members in a high-volume inbound phone environment. This position is designed for experienced call center professionals who are comfortable working within structured procedures, navigating multiple computer systems, researching information independently, and meeting closely monitored performance expectations.
Agents will be trained exclusively to handle member calls. This is a phone-based position with no email or chat interaction with members. Candidates must reside within a 50-mile radius of Roseville, California. You will be required to pass a typing assessment scoring a minimum of 30 words per minute and 95% accuracy.
Worksite: Remote; must reside within 50 miles of Sacramento, CA
Work hours: Monday-Friday, 8:00 a.m.-5:00 p.m. or 8:30 a.m. to 5:30 p.m.
Compensation: $18.00 per hour
Training: Starting on September 14th, there will be four weeks of paid, remote training, Monday-Friday, 8:00 a.m.-5:00 p.m.
What We Offer
  • Four weeks of comprehensive paid training
  • Company-provided laptop and required accessories
  • Benefits available after a 90-day waiting period
  • A structured, full-time schedule
  • Ongoing coaching and performance feedback

What You'll Do
  • Complete a four-week remote training program with reliable attendance and active participation.
  • Handle a continuous volume of inbound Medi-Cal member calls.
  • Respond to member questions accurately, professionally, and efficiently.
  • Use an internal Wiki to research policies, procedures, and approved responses while assisting members.
  • Navigate multiple systems and applications while maintaining an active phone conversation.
  • Document every member interaction clearly and accurately.
  • Follow established call procedures, scripts, verification requirements, and escalation protocols.
  • Resolve member concerns whenever possible or escalate issues through the appropriate channels.
  • Protect confidential member information and follow all privacy and security requirements.
  • Consistently meet performance expectations for average handle time, schedule adherence, attendance, call quality, documentation accuracy, and other assigned KPIs.
  • Accept coaching and apply feedback to improve performance.

What You'll Bring
  • At least six months of recent, high-volume inbound call center experience; one year or more is strongly preferred.
  • A minimum of six months of professional healthcare experience is required. Relevant experience may include health insurance, Medi-Cal or Medicaid, medical scheduling, patient or member services, claims, benefits, eligibility, authorizations, provider services, or other healthcare support.
  • Experience working in a performance-driven call center where average handle time, schedule adherence, attendance, and QA scores were regularly measured.
  • Demonstrated employment reliability and the ability to clearly explain the reason for leaving each recent position, including short-term or contract assignments.
  • Strong basic computer skills, including the ability to:
    • Navigate multiple applications simultaneously
    • Switch efficiently between screens and browser tabs
    • Search an internal Wiki or knowledge base
    • Copy and paste information accurately
    • Upload, download, and locate files
    • Use Microsoft Outlook, Teams, and other Microsoft 365 applications
    • Resolve basic connectivity, audio, and application issues
  • Ability to research, interpret, and apply written healthcare policies and procedures while assisting a member.
  • Typing speed of at least 30 WPM with 95% accuracy.
  • Strong verbal communication, active listening, and problem-solving skills.
  • Ability to remain professional and composed during repetitive, complex, or challenging member calls.
  • A record of dependable attendance, punctuality, and schedule adherence.
  • Ability to accept coaching and consistently apply performance feedback.
  • High school diploma or GED.
  • Reliable internet service with a minimum download speed of 50 Mbps.
  • A private, quiet, and distraction-free home workspace appropriate for confidential healthcare member calls..

Important Expectations Before Applying
This position may not be a good fit for individuals seeking email, chat, or non-phone customer service work. Agents will spend the majority of their workday handling inbound member calls in a closely monitored environment.
Attendance during the four-week training program is critical. Continued employment will depend on successfully completing training and consistently meeting expectations for attendance, schedule adherence, call handling time, quality, accuracy, and overall performance.
About Fortuna
Fortuna operates as a staffing agency that sources, screens, and presents qualified candidates for employment opportunities on behalf of our clients.

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