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Commission Inbound Call Center Jobs in California

Big Brand Tire

Call Center Agent

Moorpark, CA · On-site

$15.50 - $20.25/hr

Description Inbound Sales Associate - No Cap Commissions Why this role rocks You'll convert inbound ... What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ...

Big Brand Tire & Service

Call Center Agent

Moorpark, CA · On-site

$15.50 - $20.25/hr

Inbound Sales Associate - No Cap Commissions Why this role rocks You'll convert inbound demand into ... What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ...

Big Brand Tire Careers

Call Center Agent

Moorpark, CA · On-site

$15.50 - $20.25/hr

Inbound Sales Associate - No Cap Commissions You'll convert inbound demand into booked appointments ... What You Bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ...

Big Brand Tire & Service

Call Center Agent

Moorpark, CA · On-site

$19 - $26/hr

Description Inbound Sales Associate - No Cap Commissions Why this role rocks You'll convert inbound ... What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ...

Big Brand Tire & Service

Call Center Agent

Moorpark, CA

$19 - $26/hr

Inbound Sales Associate- No Cap Commissions Why this role rocks You'll convert inbound demand into ... What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in California

Commission Inbound Call Center information

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in California?

The most popular types of Inbound Call Center jobs in California are:

What are popular job titles related to Commission Inbound Call Center jobs in California?

For Commission Inbound Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in California look for?

The top searched job categories for Commission Inbound Call Center jobs in California are:

What cities in California are hiring for Commission Inbound Call Center jobs?

Cities in California with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in California as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Remote Medicare Call Center Agent

Fortuna BMC

Sacramento, CA • On-site, Remote

$18/hr

Full-time

Medical

Posted 17 days ago

Job description

Join Fortuna as a full-time Medi-Cal Call Center Agent, supporting members in a high-volume inbound phone environment. This position is designed for experienced call center professionals who are comfortable working within structured procedures, navigating multiple computer systems, researching information independently, and meeting closely monitored performance expectations.
Agents will be trained exclusively to handle member calls. This is a phone-based position with no email or chat interaction with members. Candidates must reside within a 50-mile radius of Roseville, California. You will be required to pass a typing assessment scoring a minimum of 30 words per minute and 95% accuracy.
Worksite: Remote; must reside within 50 miles of Sacramento, CA
Work hours: Monday-Friday, 8:00 a.m.-5:00 p.m. or 8:30 a.m. to 5:30 p.m.
Compensation: $18.00 per hour
Training: Starting on September 14th, there will be four weeks of paid, remote training, Monday-Friday, 8:00 a.m.-5:00 p.m.
What We Offer
  • Four weeks of comprehensive paid training
  • Company-provided laptop and required accessories
  • Benefits available after a 90-day waiting period
  • A structured, full-time schedule
  • Ongoing coaching and performance feedback

What You'll Do
  • Complete a four-week remote training program with reliable attendance and active participation.
  • Handle a continuous volume of inbound Medi-Cal member calls.
  • Respond to member questions accurately, professionally, and efficiently.
  • Use an internal Wiki to research policies, procedures, and approved responses while assisting members.
  • Navigate multiple systems and applications while maintaining an active phone conversation.
  • Document every member interaction clearly and accurately.
  • Follow established call procedures, scripts, verification requirements, and escalation protocols.
  • Resolve member concerns whenever possible or escalate issues through the appropriate channels.
  • Protect confidential member information and follow all privacy and security requirements.
  • Consistently meet performance expectations for average handle time, schedule adherence, attendance, call quality, documentation accuracy, and other assigned KPIs.
  • Accept coaching and apply feedback to improve performance.

What You'll Bring
  • At least six months of recent, high-volume inbound call center experience; one year or more is strongly preferred.
  • A minimum of six months of professional healthcare experience is required. Relevant experience may include health insurance, Medi-Cal or Medicaid, medical scheduling, patient or member services, claims, benefits, eligibility, authorizations, provider services, or other healthcare support.
  • Experience working in a performance-driven call center where average handle time, schedule adherence, attendance, and QA scores were regularly measured.
  • Demonstrated employment reliability and the ability to clearly explain the reason for leaving each recent position, including short-term or contract assignments.
  • Strong basic computer skills, including the ability to:
    • Navigate multiple applications simultaneously
    • Switch efficiently between screens and browser tabs
    • Search an internal Wiki or knowledge base
    • Copy and paste information accurately
    • Upload, download, and locate files
    • Use Microsoft Outlook, Teams, and other Microsoft 365 applications
    • Resolve basic connectivity, audio, and application issues
  • Ability to research, interpret, and apply written healthcare policies and procedures while assisting a member.
  • Typing speed of at least 30 WPM with 95% accuracy.
  • Strong verbal communication, active listening, and problem-solving skills.
  • Ability to remain professional and composed during repetitive, complex, or challenging member calls.
  • A record of dependable attendance, punctuality, and schedule adherence.
  • Ability to accept coaching and consistently apply performance feedback.
  • High school diploma or GED.
  • Reliable internet service with a minimum download speed of 50 Mbps.
  • A private, quiet, and distraction-free home workspace appropriate for confidential healthcare member calls..

Important Expectations Before Applying
This position may not be a good fit for individuals seeking email, chat, or non-phone customer service work. Agents will spend the majority of their workday handling inbound member calls in a closely monitored environment.
Attendance during the four-week training program is critical. Continued employment will depend on successfully completing training and consistently meeting expectations for attendance, schedule adherence, call handling time, quality, accuracy, and overall performance.
About Fortuna
Fortuna operates as a staffing agency that sources, screens, and presents qualified candidates for employment opportunities on behalf of our clients.

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