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Virtual Call Center Agent Jobs in California (NOW HIRING)

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

ADS

Call Center Agent

San Bernardino, CA · On-site

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient ...

AtWork!

Call Center Agent -START

Sacramento, CA · On-site

$17.50 - $18/hr

Part Time Call Center Agent We are looking for a part time call center agent in the Natomas area. Multiple positions available! This role is part time (4-6 hour shift varies) days: Monday-Friday ...

Semper Solaris

Call Center Agent

El Cajon, CA · On-site

$25 - $30/hr

Call Center Agent Semper Solaris is the fastest growing leader in the Residential Solar Installation industry, and we are looking for a motivated Call Center Agent to join the team! Our commitment to ...

Zolidco

Call Center Agent

Los Angeles, CA

$16.25 - $21.25/hr

Job Overview We are seeking a customer-focused Call Center Agent to provide professional assistance by handling customer inquiries, scheduling appointments, and maintaining accurate service records.

Posted today

Milan Institute

Call Center Agent

Visalia, CA · On-site

$15.25 - $20/hr

We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve complaints ...

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Virtual Call Center Agent information

See California salary details

$10

$16

$24

How much do virtual call center agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual call center agent in California is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.75 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in California? The most popular types of Call Center Agent jobs in California are:
What are popular job titles related to Virtual Call Center Agent jobs in California? For Virtual Call Center Agent jobs in California, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in California look for? The top searched job categories for Virtual Call Center Agent jobs in California are:
What cities in California are hiring for Virtual Call Center Agent jobs? Cities in California with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in California as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 25% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,341 per year, or $17 per hour.

Call Center Agent

Children's Happy Teeth & Happy Braces

La Mirada, CA • On-site

$15.25 - $20/hr

Other

Posted 2 days ago

New

Job description

Call Center Agent

At Children's Happy Teeth, we believe every child deserves a bright, healthy smile — and every parent deserves a smooth, stress-free experience. With multiple offices across Southern California, our mission is to make dental visits fun, friendly, and easy to schedule. We're looking for a Call Center Agent who shares our passion for excellent customer service and enjoys helping families every day.

As a Call Center Agent, you'll be the friendly voice our patients hear first! You'll handle incoming and outgoing calls, assist with scheduling and rescheduling appointments, route calls to the correct office, and answer basic questions about our services. This role is perfect for someone who is detail-oriented, patient, and tech-savvy — and who loves helping people!

Key Responsibilities
  • Answer and route incoming calls promptly and professionally
  • Use multiple software platforms to manage calls, calendars, and messages
  • Assist with scheduling and patient inquiries for multiple office locations
  • Maintain detailed and accurate patient records in our scheduling system
  • Deliver an outstanding customer experience in every interaction
  • Work closely with office teams to ensure scheduling accuracy and positive patient experiences
Qualifications
  • 1+ year of experience in a customer service or call center role (dental/medical experience a plus)
  • Reliable and punctual with a positive attitude
  • Excellent phone etiquette — friendly, patient, and professional
  • Strong attention to detail and accuracy
  • Comfortable using technology — including scheduling software, CRM tools, and email
  • Bilingual (English/Spanish) is a big advantage

If you're a people person who loves providing great service and thrives in a dynamic team, we'd love to meet you!

Apply