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Virtual Call Center Agent Jobs (NOW HIRING)

Independent Living Systems LLC

Call Center Agent

Miami, FL

$14.25 - $19/hr

Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Outdoor Adventures, Inc.

Call Center Agent

Bay City, MI

$13.75 - $18.25/hr

```html Call Center Agent Location: Bay City, MI, 48708 We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be responsible for ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our ...

Wolfe Eye Clinic

Call Center Agent

Marshalltown, IA

$14 - $18.25/hr

Call Center Agent Marshalltown - Marshalltown, IA 50158 Overview Position Type: Full Time Travel Percentage: Minimal Category: Health Care Description Call Center Agent Join the team that generations ...

E-Solutions

Call Center Agent

South Charleston, WV · On-site

$13 - $17.25/hr

Call Center Agent We are hiring Call Center Agent with the following skillset Key Responsibilities * Promote and retain company products and services. * Handle inbound and outbound retention-related ...

BeloForm Craft

Call Center Agent

Denver, CO

Call Center Agent Location: Denver, CO Job Type: Full-time We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of ...

E-Solutions

Call Center Agent

South Charleston, WV

$13 - $17.25/hr

Call Center Agent Skills: Consumer customers, Sales, Calling, Bulk calling, Retaining customer Experience: 12+ Month Location: Charleston, WV We are hiring Call Center Agent with the following ...

GSG

Call Center Agent

Minneapolis, MN

$15.75 - $20.50/hr

Call Center Agent Minneapolis, Minnesota, United States About the Job Are you a people person with a talent for communication? We're looking for Call Center Agents to join our inbound support team ...

ProAxis Consulting

Call center agent

Phoenix, AZ

$15 - $20/hr

Call Center Agent Location: Phoenix, AZ (100% Onsite) Local Candidates Preferred Job Summary We are seeking a Call Center Agent to provide customer support and assistance through inbound and outbound ...

Horizon Point Marketing

Call Center Agent

Columbus, OH

$14 - $18.50/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Horizon Point Marketing

Call Center Agent

Las Vegas, NV

$14.50 - $19/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

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Virtual Call Center Agent information

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How much do virtual call center agent jobs pay per hour?

As of May 30, 2026, the average hourly pay for virtual call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What Does a Virtual Call Center Agent Do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do Virtual Call Center Agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What are Virtual Call Center Agents?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs
What cities are hiring for Virtual Call Center Agent jobs? Cities with the most Virtual Call Center Agent job openings:
What are the most commonly searched types of Call Center Agent jobs? The most popular types of Call Center Agent jobs are:
What states have the most Virtual Call Center Agent jobs? States with the most job openings for Virtual Call Center Agent jobs include:
What job categories do people searching Virtual Call Center Agent jobs look for? The top searched job categories for Virtual Call Center Agent jobs are:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Virtual Call Center Agent - Utah (Day)

Virtual Call Center Agent - Utah (Day)

Dynata

Salt Lake City, UT • Remote

$13/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Virtual Call Center Agent - Utah (Day) page is loaded## Virtual Call Center Agent - Utah (Day)remote type: Fully Remotelocations: USA (Virtual UT): USA (Virtual, ID): USA (Virtual, NV): USA (Virtual TN)time type: Part timeposted on: Posted Todayjob requisition id: REQ13041Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond.

The opinions you collect, and record are sent to our clients to help them make more informed business decisions.*No sales or collections involved!***Come Join Our Team*** Base wage of $13/hr. Work remote from the comfort of your home We will train the right candidate Positive attitude and willingness to learn. Flexible shifts within our operating hours**Shift Details:*** Must be available to work within the hours of 7:00 AM – 5:00 PM MST Monday – Friday Minimum 4 consecutive hours per shift Minimum 20 hours per week**Job Requirements:*** Must live and work in one of the following U.S. states: UT, NV, ID, or TN Must be 18 years or older Ability to read and speak clearly Ability to handle difficult calls in a professional manner Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform Typing speed of 30 wpm while maintaining accuracy is preferred Ability to sit and type for majority of shift Ability to provide own equipment (laptop, headset, webcam etc.) Have a dedicated, quiet working space that is free of distractions to conduct businessEquipment RequirementsOur system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position: Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS No Chromebooks - these are not compatible with our systems 8 GB of RAM 64 bit Operating system 1.8GHz CPU or faster with at least 2 cores Most recently updated version of Chrome browser Ability to download software to the computer A personal email address capable of receiving files 10 Mbps download internet access speed, 5 mbps upload speed or higher. Direct plug-in wired access to the data connection (should be postpaid) Direct plug-in access for power for computer or laptop USB or other WIRED headset with mic.

NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset Working Webcam Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection Quiet, noise-free home office space that is free of distractions. Knowledgeable in using the computer and can navigate.Join the Dynata team today!At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities.

We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity. #J-18808-Ljbffr

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