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Virtual Call Center Trainee Jobs (NOW HIRING)

Dynata

Virtual Call Center Agent

$13/hr

Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! This is a temporary, part-time position, estimated to end November 15th, 2026. Ideal for ...

TechOp Solutions International

Deputy PM ( Call Center)

$119K/yr

This position supports virtual call center operations and assists with managing the distributed workforce to ensure contractual requirements and operational objectives are successfully achieved. An ...

Scope Services

Call Center

$16.50 - $20.50/hr

Call Center Representative Scope Services is seeking a responsible, customer-oriented Call Center ... Supportive virtual team environment Work Location: Remote

New

Scope Services

Call Center

Saint Joseph, MI · On-site

$15 - $19/hr

Scope Services is seeking a responsible, customer-oriented Call Center Representative to handle ... Supportive virtual team environment Benefits: * 401(k) * Dental insurance * Health insurance

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... Implement virtual training, onboarding, and ongoing coaching programs * Analyze performance data to ...

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Virtual Call Center Trainee information

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How much do virtual call center trainee jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for virtual call center trainee in the United States is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.75 per hour, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What are Virtual Call Center Trainees?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

More about Virtual Call Center Trainee jobs
What cities are hiring for Virtual Call Center Trainee jobs? Cities with the most Virtual Call Center Trainee job openings:
What are the most commonly searched types of Virtual Call Center jobs? The most popular types of Virtual Call Center jobs are:
What states have the most Virtual Call Center Trainee jobs? States with the most job openings for Virtual Call Center Trainee jobs include:
What job categories do people searching Virtual Call Center Trainee jobs look for? The top searched job categories for Virtual Call Center Trainee jobs are:
Virtual Call Center Trainee jobs near you
Infographic showing various Virtual Call Center Trainee job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,169 per year, or $17.9 per hour.
Virtual Call Center Agent

Virtual Call Center Agent

Dynata

Remote

$13/hr

Other

Posted 17 days ago

Job description

Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely!
This is a temporary, part-time position, estimated to end November 15th, 2026. Ideal for candidates seeking temporary or supplemental employment!
We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.
No sales or collections involved!
Come Join Our Team

  • Base wage of $13/hr.
  • Work remote from the comfort of your home
  • We will train the right candidate
  • Positive attitude and willingness to learn.
  • Flexible shifts within our operating hours
Shift Details:
  • Must be available to work within the hours of 5:00 PM - 10:00 PM EST Monday - Friday and 11:00 AM - 7:00 PM EST Saturday - Sunday.
  • Must be able to work 1 weekend shift (either a Saturday or Sunday) each week.
  • Minimum 4 consecutive hours per shift
  • Minimum 20 hours per week
Job Requirements:
  • Must live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MN, MS, NC, NH, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, or WY
  • Must be 18 years or older (16+ in SC, GA, and TX)
  • Ability to read and speak clearly
  • Ability to handle difficult calls in a professional manner
  • Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform
  • Typing speed of 30 wpm while maintaining accuracy is preferred
  • Ability to sit and type for majority of shift
  • Ability to provide own equipment (laptop, headset, webcam etc.)
  • Have a dedicated, quiet working space that is free of distractions to conduct business
Equipment Requirements
Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position:
  • Windows machine running Windows 10 OR Mac computer running a recent
    version of MAC OS
  • No Chromebooks - these are not compatible with our systems
  • 8 GB of RAM
  • 64 bit Operating system
  • 1.8GHz CPU or faster with at least 2 cores
  • An installed anti-virus
  • Most recently updated version of Chrome browser
  • Ability to download software to the computer
  • A personal email address capable of receiving files
  • 10 Mbps download internet access speed, 5 mbps upload speed or higher.
  • Direct plug-in wired access to the data connection (should be postpaid)
  • Direct plug-in access for power for computer or laptop
  • USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset
  • Working Webcam
  • Smart phone capable of downloading apps and receiving incoming messages via
    data or WiFi connection
  • Quiet, noise-free home office space that is free of distractions.
  • Knowledgeable in using the computer and can navigate.

Join the Dynata team today!
At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.
Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.

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