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Virtual Call Center Trainee Jobs (NOW HIRING)

Starion Bank

Virtual Banking Call Center Representative

$15.75 - $20.50/hr

Virtual Banking Call Center Representative Are you customer focused, disciplined, ethical, and action oriented? Do you encourage and inspire others to do their best? Do you enjoy working in a fast ...

Coforge

Call Center Trainer

Augusta, GA · On-site

Call Center, BPO training, Training Delivery, Virtual Training, Training Needs Analysis, Learning & Development (L&D), Content Development, Adult Learning Theories, E-Learning Development ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves ... Monitor and assess trainee progress, providing constructive feedback and additional support as ...

mpi

Call Center Representative

Los Angeles, CA · On-site

$26/hr

Ability to complete all required training in classroom or in a virtual environment inclusive of ... Meet established call center performance metrics as an individual to assist the department in ...

AbsoluteCARE Medical Center & Pharmacy

Job Summary The Call Center Supervisor provides day-to-day leadership for a designated call center ... This role is accountable for front-line call handling and virtual administrative execution (the ...

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Virtual Call Center Trainee information

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How much do virtual call center trainee jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for virtual call center trainee in the United States is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.75 per hour, depending on experience, location, and employer.

What is a virtual call center trainee?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What are the key skills and qualifications needed to thrive as a virtual call center trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What are some common challenges faced by virtual call center trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

More about Virtual Call Center Trainee jobs

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What are the most commonly searched types of Virtual Call Center jobs?

The most popular types of Virtual Call Center jobs are:

What states have the most Virtual Call Center Trainee jobs?

States with the most job openings for Virtual Call Center Trainee jobs include:

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For Virtual Call Center Trainee jobs, the most frequently searched job titles are:

Virtual Call Center Trainee jobs near you
Infographic showing various Virtual Call Center Trainee job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,169 per year, or $17.9 per hour.

Virtual Banking Call Center Representative

Mandan, ND • On-site

Starion Bank
Finance and Insurance • 201 - 500 employees
Learn more about Starion Bankexternal

$14.50 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 hours ago

Job description

 

Virtual Banking Call Center Representative

Are you customer focused, disciplined, ethical, and action oriented? Do you encourage and inspire others to do their best? Do you enjoy working in a fast-pace, tech driven environment? If so, you would be an excellent fit at Starion!


Starion is seeking a Virtual Banking Representative in Mandan.

Must be available to work in our Mandan location.  Hours for this position could vary daily between 7 AM and 6 PM Monday – Friday and will be included in a Saturday rotation.
Title and salary dependent on experience.

At Starion Bank, we’re looking for talented people who will put our customers at the center of everything we do. Join our diverse team where you’ll feel valued and inspired to contribute your unique skills and experience.


The Virtual Banking Representative will

  • Process and manage online accounts and consumer loans
  • Deliver advanced digital and online offerings (online, mobile, social, phone, email chat at more)
  • Enhance the customer experience while providing solutions to customers
  • Provide customers with convenient ways to manage their accounts and provide solutions that meet their financial needs
  • Serve all Starion Bank locations throughout North Dakota and Wisconsin


Virtual Banking Representatives are responsible for responding to routine and complex customer inquiries regarding consumer products and services as well as

  • Quickly answer customer inquiries in a friendly and courteous manner
  • Deliver exceptional service
  • Provide first call resolution while following procedures that meet compliance guidelines
  • Identify and offer customers the products and services they need and want to succeed financially
  • Complete weekly tasks as assigned
  • Assist customers with navigating and troubleshooting various online products


Preferred Qualifications:

  • One or more years of customer service experience
  • Experience in a call center or customer service setting
  • General understanding of standard bank transactions as well as common products and services
  • Bilingual in English and Spanish desired but not required

Starion Bank offers a competitive salary and a full comprehensive benefit package including health, life, dental, vision, health savings account, 401K, profit sharing, paid vacation and holidays.

Join our team and work at a bank recognized as “Best of the Best” by Independent Business magazine, “50 Best Places to Work” by Prairie Business magazine and “Top 10 Workplaces” by Bismarck-Mandan Young Professionals Network! Apply online at www.starionbank.com/careers.


Starion Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.