ZipRecruiter

Log In

1

Virtual Call Center Trainee Jobs in Indiana (NOW HIRING)

Premise Health

Call Center Receptionist

Columbus, IN · On-site

As a Full Time Call Center Receptionist , you'll provide care to client employees and their ... to virtual primary care and virtual behavioral health at no cost for team members and their ...

Premise Health

Call Center Receptionist

Columbus, IN · On-site

As a Full Time Call Center Receptionist , you'll provide care to client employees and their ... to virtual primary care and virtual behavioral health at no cost for team members and their ...

next page

Showing results 1-20

All JobsVirtual Call Center Trainee JobsVirtual Call Center Trainee Jobs in Indiana

Virtual Call Center Trainee information

What are some common challenges faced by Virtual Call Center Trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What are Virtual Call Center Trainees?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Indiana? The most popular types of Virtual Call Center jobs in Indiana are:
What are popular job titles related to Virtual Call Center Trainee jobs in Indiana? For Virtual Call Center Trainee jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Trainee jobs in Indiana look for? The top searched job categories for Virtual Call Center Trainee jobs in Indiana are:
What cities in Indiana are hiring for Virtual Call Center Trainee jobs? Cities in Indiana with the most Virtual Call Center Trainee job openings:
Virtual Call Center Trainee jobs near you
Call Center Receptionist

Call Center Receptionist

Premise Health

Columbus, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Premise Health rating

8.0

Company rating: 8.0 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

85th of 877 rated healthcare providers

Job description

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com.
As a Full Time Call Center Receptionist, you'll provide care to client employees and their dependents in our Health Center located in Columbus, IN.
Schedule:
  • Monday - Friday 10:00 am - 7:00 pm
  • Saturday rotation 8:00 am - 12:00 pm approx every 4 weeks

What You'll Do
  • Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
  • Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
  • Schedules appointments and enters appointment date and time into computerized scheduler.
  • Conducts reminder calls to all patients
  • Greets and directs patients, salespeople, and visitors
  • Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart
  • Coordinates referrals for patients through insurance and other physician offices or specialists
  • Prepares all billings in computerized system for processing by finance
  • Collects payment from patients and reconciles daily cash reports
  • Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
  • Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions
  • Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things
  • Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
  • Follows through on commitments
  • Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
  • Demonstrates ability to perform and maintain Annual Competencies
  • May require other duties as assigned

What You'll Bring
  • High school diploma/GED required
  • One year certificate from college or technical school with concentration in front office support for medical settings preferred
  • At least 3 year experience in a front desk/customer service related field required
  • Experience in a medical office preferred

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.
Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.
#LI-KV1
#SP123

What Premise Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Premise Health logo

About Premise Health

Sourced by ZipRecruiter

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care - in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions. Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Brentwood, TN, US

Year founded

1975

View All Premise Health Jobs

Apply