ZipRecruiter

Log In

1

Call Center Outbound Jobs in Indiana (NOW HIRING)

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15 - $25/hr

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE(Sales Office ... Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses ...

ACR1.COM Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept : Sales & Marketing Location: In OFFICE (Sales Office ... Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

The Call Center Representative is responsible for handling inbound and outbound communication with patients and partners, assisting with service requests, and ensuring timely and accurate follow-up. ...

next page

Showing results 1-20

All JobsCall Center Outbound JobsCall Center Outbound Jobs in Indiana

Call Center Outbound information

See Indiana salary details

$12

$18

$28

How much do call center outbound jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center outbound in Indiana is $18.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.25 per hour, depending on experience, location, and employer.

What is a call center outbound?

A Call Center Outbound job involves making outgoing calls to customers or prospects on behalf of a company. These calls may be for sales, customer follow-ups, surveys, or appointment reminders. Agents follow scripts and targets while maintaining a professional and persuasive approach. Strong communication skills, persistence, and the ability to handle rejection are essential. The role often includes using CRM software to track interactions and outcomes.

What are the key skills and qualifications needed to thrive in the call center outbound position?

To thrive as a Call Center Outbound agent, you need strong communication, persuasive sales abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and predictive dialer systems is often required. Outstanding resilience, active listening, and adaptability help agents excel in high-pressure, goal-oriented environments. These competencies are critical for consistently meeting call targets, maintaining customer satisfaction, and achieving sales or outreach objectives.

What are some common challenges faced by outbound call center agents, and how can they handle them effectively?

Outbound call center agents often encounter challenges such as handling frequent rejections, staying motivated during repetitive tasks, and managing difficult conversations with prospects. Success in this role involves maintaining a positive attitude, following structured call scripts, and using strong problem-solving skills to overcome objections. Effective agents also take advantage of team support and coaching sessions to continuously refine their approach. Collaborating with teammates and supervisors can provide valuable feedback and keep morale high, making it easier to achieve targets and provide a professional experience for customers.

What does a call center outbound agent do?

A call center outbound agent makes calls to potential or existing customers to promote products, gather feedback, or conduct surveys. They use scripts and customer data to communicate effectively, often working with customer relationship management (CRM) tools and following specific sales or service protocols.

What are the most commonly searched types of Call Center Outbound jobs in Indiana?

The most popular types of Call Center Outbound jobs in Indiana are:

What are popular job titles related to Call Center Outbound jobs in Indiana?

For Call Center Outbound jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Call Center Outbound jobs in Indiana look for?

The top searched job categories for Call Center Outbound jobs in Indiana are:

Call Center Outbound jobs near you
Infographic showing various Call Center Outbound job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,254 per year, or $18.4 per hour.

Outbound Call Center Representative

Surf Internet

Fort Wayne, IN

Full-time

Posted 29 days ago

Surf Internet rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

36th of 101 rated telecommunications companies

Job description

Overview

The Outbound Call Center Representative is responsible for proactively contacting prospective and existing customers to generate sales opportunities, promote products and services, and drive revenue growth. This role serves as a key point of contact between the company and its customers, delivering a professional, consultative sales experience through outbound telephone outreach and follow-up communications.

Reports To:               Inside Sales Supervisor

Department:               Sales - Residential     

Job Status:                Exempt          

Responsibilities:
  • Conduct high-volume outbound calls to prospective and existing customers using company-provided lead lists and dialing systems. 
  • Identify customer needs and recommend products, services, or upgrades that best fit those needs. 
  • Build strong relationships with potential and existing customers by demonstrating a friendly and helpful approach that makes them feel comfortable and willing to purchase or upgrade their existing services.   
  • Follow approved call scripts, sales processes, and compliance guidelines. 
  • Accurately document customer interactions, dispositions, and sales activities within the CRM system. 
  • Maintain detailed and up-to-date customer records. 
  • Schedule appointments, callbacks, and follow-up activities as needed. 
  • Stay informed about the latest services, products, and promotions available to customers. 
  • Meet or exceed key performance indicators (KPIs) including call volume, contact rate, conversion rate, and revenue targets. 
  • Participate in coaching sessions, training programs, and team meetings to continuously improve performance. 

Qualifications:

  • High school diploma or equivalent. 
  • 1+ years of call center, inside sales, telemarketing, or customer service experience. 
  • Strong verbal communication and active listening skills. 
  • Ability to build rapport quickly with customers over the phone. 
  • Basic computer proficiency, including HubSpot and Microsoft Office applications. 
  • Strong organizational skills and attention to detail. 
  • Ability to work independently while maintaining productivity standards. 
  • Ability to thrive in a fast-paced, goal-oriented environment. 
  • Previous outbound sales or lead generation experience. 
  • Experience using automated dialing platforms and customer relationship management (CRM) systems. 
  • Proven track record of achieving or exceeding sales goals. 

What Surf Internet employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply