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Call Center Outbound Jobs in Indiana (NOW HIRING)

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Telephone Service Representative

Fishers, IN · Hybrid

$20/hr

Minimum of 2+ years of experience in inside sales, outbound call center, or telephone-based customer service with a sales component. * Strong verbal and written communication skills with the ability ...

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Call Center Outbound information

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$12

$18

$28

How much do call center outbound jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for call center outbound in Indiana is $18.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the call center outbound position?

To thrive as a Call Center Outbound agent, you need strong communication, persuasive sales abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and predictive dialer systems is often required. Outstanding resilience, active listening, and adaptability help agents excel in high-pressure, goal-oriented environments. These competencies are critical for consistently meeting call targets, maintaining customer satisfaction, and achieving sales or outreach objectives.

What does a call center outbound agent do?

A call center outbound agent makes outbound calls to customers or prospects to promote products, gather information, or follow up on previous interactions. They use scripts, customer data, and communication skills to achieve sales targets or customer engagement goals, often working with customer relationship management (CRM) tools. Strong communication, persistence, and the ability to handle rejection are important for this role.

What are some common challenges faced by outbound call center agents, and how can they handle them effectively?

Outbound call center agents often encounter challenges such as handling frequent rejections, staying motivated during repetitive tasks, and managing difficult conversations with prospects. Success in this role involves maintaining a positive attitude, following structured call scripts, and using strong problem-solving skills to overcome objections. Effective agents also take advantage of team support and coaching sessions to continuously refine their approach. Collaborating with teammates and supervisors can provide valuable feedback and keep morale high, making it easier to achieve targets and provide a professional experience for customers.

What is a call center outbound?

A Call Center Outbound job involves making outgoing calls to customers or prospects on behalf of a company. These calls may be for sales, customer follow-ups, surveys, or appointment reminders. Agents follow scripts and targets while maintaining a professional and persuasive approach. Strong communication skills, persistence, and the ability to handle rejection are essential. The role often includes using CRM software to track interactions and outcomes.

What are the most commonly searched types of Call Center Outbound jobs in Indiana?

The most popular types of Call Center Outbound jobs in Indiana are:

What are popular job titles related to Call Center Outbound jobs in Indiana?

For Call Center Outbound jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Call Center Outbound jobs in Indiana look for?

The top searched job categories for Call Center Outbound jobs in Indiana are:

Call Center Outbound jobs near you
Infographic showing various Call Center Outbound job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,254 per year, or $18.4 per hour.

Future Opening: Seasonal Call Center Team Member/Lead

Jackson Hewitt

Muncie, IN • On-site

$13 - $16/hr

Other

Re-posted 15 days ago

Jackson Hewitt rating

4.8

Company rating: 4.8 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

148th of 150 rated financial services

Job description

Seasonal Tax Call Center Representative/Lead

Join a dynamic call center team during tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service career—this is the role for you.

What You'll Do:
  • Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
  • Make outbound calls to clients confirming appointments for offices across the region
  • Assist consumers with refund advance programs and troubleshoot account issues.
  • Accurately document all customer interactions for trend analysis and quality assurance.
  • Maintain high service levels and call quality standards.
  • Collaborate with team members and leadership to ensure positive customer experience.
What We're Looking For:
  • 1+ years of customer service experience (call center preferred).
  • Tax preparation experience is preferred. (willing to train the right candidate)
  • Experience with chat/email support and navigating multiple systems.
  • High school diploma or GED required.
  • Experience in financial services, bookkeeping, banking, or tax support is a plus.
Tax Revenue Customer Service Representative

Provide best-in-class customer service to taxpaying customers by phone in a fast-paced environment.

Key Responsibilities:
  • Respond to various tax inquiries.
  • Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements.
  • Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards.

Compensation: $13.00 - $16.00 per hour

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

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