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Executive Call Center Manager Jobs in Indiana (NOW HIRING)

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES: * Registers or verifies patient information for every phone call ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN

This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES: * Registers or verifies patient information for every phone call ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week) Hours: Monday through ... Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour, plus an additional ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

The Call Center Representative works closely with Service Advisors, Service Managers, and other dealership personnel to support customer satisfaction, appointment retention, and efficient service ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

The Call Center Representative works closely with Service Advisors, Service Managers, and other dealership personnel to support customer satisfaction, appointment retention, and efficient service ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

The Call Center Representative works closely with Service Advisors, Service Managers, and other dealership personnel to support customer satisfaction, appointment retention, and efficient service ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

The Call Center Representative works closely with Service Advisors, Service Managers, and other dealership personnel to support customer satisfaction, appointment retention, and efficient service ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

The Call Center Representative works closely with Service Advisors, Service Managers, and other dealership personnel to support customer satisfaction, appointment retention, and efficient service ...

Reqroute, Inc

Be Seen First

Tax Call Center Rep.

Indianapolis, IN · On-site

$23 - $23.95/hr

Time Management * Attention to Detail Company Description This position is for one of the big technology giant.

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All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Indiana

Executive Call Center Manager information

What is the highest paying call center job?

The highest paying call center jobs are typically executive or senior management roles such as Call Center Director or Vice President of Customer Service, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center operations and technology tools.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

What is the highest position in a call center?

The highest position in a call center is typically the Director or Vice President of Customer Service or Call Center Operations. These roles oversee multiple departments, set strategic goals, and manage senior managers or managers responsible for daily operations. They often require extensive experience, leadership skills, and knowledge of call center technologies and metrics.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, performance targets, and handling difficult customer interactions. Effective communication skills and stress management techniques are important for success in such roles.

What is the highest call centre salary?

The highest salaries for an Executive Call Center Manager can exceed $100,000 annually, especially in large organizations or high-cost regions. Compensation depends on experience, location, company size, and industry, with top earners often holding advanced management skills and certifications.
What are popular job titles related to Executive Call Center Manager jobs in Indiana? For Executive Call Center Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Indiana look for? The top searched job categories for Executive Call Center Manager jobs in Indiana are:
What cities in Indiana are hiring for Executive Call Center Manager jobs? Cities in Indiana with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you
Phone Operator (51257)

Phone Operator (51257)

HealthLinc

Valparaiso, IN • On-site

Full-time

Re-posted 14 days ago

HealthLinc rating

8.0

Company rating: 8.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

As a Scheduler, you will use a multi-line phone system and our scheduling software to greet and register patients, schedule their appointments, assist them with any questions, and direct their calls as necessary. This position will work closely with the call center staff and will report to the Call Center Manager.
JOB RESPONSIBILITIES:
  • Registers or verifies patient information for every phone call, schedules patient appointments according to provider scheduling templates, and instructs patients accordingly in preparation of their appointment.
  • Provides information to patients regarding scheduling, insurance coverage and other information as authorized by the Call Center Lead/Call Center Manager.
  • Sends tasks to providers and other staff as necessary.
  • Receives and logs voicemails and conducts call backs as necessary.
  • Consults with Call Center Lead/Call Center Manager for scheduling conflicts.
  • Calls to patients to remind them of and confirm their appointments.
  • Will fill-in as an Operator if the Operator line is full.
  • All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
  • Performs other duties as assigned.

Level 2 (in addition to above)
  • Performs no show appointments and submits proper timely notification to the Site Operations Director of such.
  • Makes Gap in Care calls and schedules patients accordingly.
  • Upon receiving a certification in Crisis Management, will respond to crisis calls as backup.

Level 3 (in addition to above)
  • Coordinates the rescheduling of providers appointments as needed.
  • May receive payments for medical and dental charges for patients over the phone.
  • Serves as a point of contact for MCE requirements for other staff.

REQUIRED QUALIFICATIONS:
Education/Training
  • High School diploma or equivalent
  • Associates degree (not required but highly preferred)

Experience
  • At least one year of customer service experience
  • At least one year of experience in a call center setting (not required but highly preferred)

Skills/Job Requirement
  • Strong customer service skills
  • Strong organizational and time management skills
  • Excellent written and verbal communication skills
  • Proven ability to work well in a team environment
  • Ability to remain flexible and adaptable
  • Bilingual in Spanish preferred
  • Ability to follow HealthLinc policies and procedures

Technology Skills
  • Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
  • Basic software skills (Microsoft Office, EHR, online sources, etc.)

REQUIRED TRAINING:
  • All assigned Relias training

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