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Executive Call Center Manager Jobs in Indiana (NOW HIRING)

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly ... Call center experience Nice to have Billingual/Spanish Speaking preferred

Grote Automotive

Call Center Representative

Fort Wayne, IN · On-site

$17 - $19/hr

... CRM (if it's not in the CRM, it didn't happen) • Work closely with the sales team to ensure a ... call periods or slower response days • Continuously improve communication strategies to increase ...

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met ... Management will determine which positions are considered part-time and which are considered ...

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met ... Management will determine which positions are considered part-time and which are considered ...

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Executive Call Center Manager information

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.
What are popular job titles related to Executive Call Center Manager jobs in Indiana? For Executive Call Center Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Indiana look for? The top searched job categories for Executive Call Center Manager jobs in Indiana are:
What cities in Indiana are hiring for Executive Call Center Manager jobs? Cities in Indiana with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you

Outbound Call Center Representative

Surf Internet

Fort Wayne, IN

Full-time

Posted 6 days ago

Surf Internet rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

36th of 98 rated telecommunications companies

Job description

Overview

The Outbound Call Center Representative is responsible for proactively contacting prospective and existing customers to generate sales opportunities, promote products and services, and drive revenue growth. This role serves as a key point of contact between the company and its customers, delivering a professional, consultative sales experience through outbound telephone outreach and follow-up communications.

Reports To:               Inside Sales Supervisor

Department:               Sales - Residential     

Job Status:                Exempt          

Responsibilities:
  • Conduct high-volume outbound calls to prospective and existing customers using company-provided lead lists and dialing systems. 
  • Identify customer needs and recommend products, services, or upgrades that best fit those needs. 
  • Build strong relationships with potential and existing customers by demonstrating a friendly and helpful approach that makes them feel comfortable and willing to purchase or upgrade their existing services.   
  • Follow approved call scripts, sales processes, and compliance guidelines. 
  • Accurately document customer interactions, dispositions, and sales activities within the CRM system. 
  • Maintain detailed and up-to-date customer records. 
  • Schedule appointments, callbacks, and follow-up activities as needed. 
  • Stay informed about the latest services, products, and promotions available to customers. 
  • Meet or exceed key performance indicators (KPIs) including call volume, contact rate, conversion rate, and revenue targets. 
  • Participate in coaching sessions, training programs, and team meetings to continuously improve performance. 

Qualifications:

  • High school diploma or equivalent. 
  • 1+ years of call center, inside sales, telemarketing, or customer service experience. 
  • Strong verbal communication and active listening skills. 
  • Ability to build rapport quickly with customers over the phone. 
  • Basic computer proficiency, including HubSpot and Microsoft Office applications. 
  • Strong organizational skills and attention to detail. 
  • Ability to work independently while maintaining productivity standards. 
  • Ability to thrive in a fast-paced, goal-oriented environment. 
  • Previous outbound sales or lead generation experience. 
  • Experience using automated dialing platforms and customer relationship management (CRM) systems. 
  • Proven track record of achieving or exceeding sales goals. 

What Surf Internet employees say

Pay

Benefits

Hours and flexibility

Workplace

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