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Western Union Call Center Jobs in Indiana (NOW HIRING)

Everwise Credit Union

Collector

South Bend, IN

$16.75 - $22.25/hr

Monitor and manage workload in a structured queue-based call center environment. * Analyze credit ... Stay informed about the credit union's products, services, policies, and procedures. * Assume ...

ProFed Federal Credit Union

VTM Representative

Fort Wayne, IN · On-site

$14.75 - $18.50/hr

QUALIFICATIONS Requires an efficient and well-organized individual with in-depth experience and diversified knowledge of credit union services and products. Must easily embrace new technology and ...

Everwise Credit Union

Collector

South Bend, IN · On-site

$16.75 - $22.25/hr

Monitor and manage workload in a structured queue-based call center environment. * Analyze credit ... Stay informed about the credit union's products, services, policies, and procedures. * Assume ...

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Western Union Call Center information

What is a Western Union call center?

A Western Union Call Center job involves assisting customers with money transfers, troubleshooting transaction issues, and providing information about Western Union services. Employees handle customer inquiries via phone, email, or chat, ensuring a smooth and secure transaction process. Strong communication, problem-solving skills, and knowledge of Western Union policies are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Western Union call center position?

To thrive as a Western Union Call Center representative, you need strong customer service abilities, clear communication skills, and a high school diploma or equivalent. Experience with customer relationship management (CRM) software, call center telephony, and knowledge of Western Union’s money transfer systems are highly beneficial. Outstanding candidates are patient, attentive, and able to efficiently handle stressful situations and problem resolution. These competencies are vital to delivering accurate information, maintaining customer trust, and ensuring smooth and secure financial transactions.

What are the common challenges faced by Western Union call center representatives, and how are they supported in overcoming them?

Western Union Call Center representatives often handle a high volume of customer inquiries, including questions about money transfers, payment issues, and fraud prevention. The work can require managing complex situations and addressing concerns from customers across different cultures and languages. To support employees, Western Union provides comprehensive training, access to knowledge bases, and continuous coaching to help resolve issues efficiently. Team leaders and supervisors are available to assist with escalated cases, ensuring employees have the resources they need to deliver prompt and accurate service.

What are popular job titles related to Western Union Call Center jobs in Indiana?

For Western Union Call Center jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Western Union Call Center jobs in Indiana look for?

The top searched job categories for Western Union Call Center jobs in Indiana are:

What cities in Indiana are hiring for Western Union Call Center jobs?

Cities in Indiana with the most Western Union Call Center job openings:

Western Union Call Center jobs near you
Infographic showing various Western Union Call Center job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution.

Digital Banking Call Center Representative

Liberty Federal Credit Union

Evansville, IN • On-site

$15.25 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Liberty Federal Credit Union rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Digital Banking Call Center Representative

Liberty FCU, a full-service credit union, is currently seeking a Digital Banking Call Center Representative with excellent interpersonal and organizational skills to join the credit union team. Experience working in customer service is required and financial institution experience is preferred. The candidate will be scheduled for approximately a 40-hour work week to include Saturdays on a rotating basis.

Duties and responsibilities include but are not limited to:

  • Participate in the Digital Banking phone chat and email contact rotation while providing exceptional service to members.
  • Perform online and mobile banking duties for both the consumer and business banking platform.
  • Monitor, perform daily tasks, and assist members with various electronic services including but not limited to: Popmoney and External Transfers, Remote Deposit Capture, Money Management, EStatements, Online Account Opening, Purchase Rewards, Apple Pay/Samsung Pay, Online Payment Service.
  • Serve as back up to the Contact Call Center rotation and answer general account questions.
  • Assist members with questions or problems concerning ATM, debit, credit, and Reloadable Cards.
  • Provide information related to field of membership requirements as well as the types of LFCU accounts and the benefits of each.
  • Gain an understanding of possible scams and fraudulent activity and use that knowledge to prevent fraud.
  • Balance loan payments made by check, and debit card at the end of each night.

Benefits and Compensation:

  • Incentive opportunities
  • Paid Holidays
  • Paid Time Off (Vacation, Sick and Personal Days)
  • Medical, Dental and Vision Insurance
  • 401(k) retirement program with matching funds
  • Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
  • Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.

What Liberty Federal Credit Union employees say

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