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How much do western union call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for western union call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the common challenges faced by Western Union Call Center representatives, and how are they supported in overcoming them?

Western Union Call Center representatives often handle a high volume of customer inquiries, including questions about money transfers, payment issues, and fraud prevention. The work can require managing complex situations and addressing concerns from customers across different cultures and languages. To support employees, Western Union provides comprehensive training, access to knowledge bases, and continuous coaching to help resolve issues efficiently. Team leaders and supervisors are available to assist with escalated cases, ensuring employees have the resources they need to deliver prompt and accurate service.

What are the key skills and qualifications needed to thrive in the Western Union Call Center position, and why are they important?

To thrive as a Western Union Call Center representative, you need strong customer service abilities, clear communication skills, and a high school diploma or equivalent. Experience with customer relationship management (CRM) software, call center telephony, and knowledge of Western Union’s money transfer systems are highly beneficial. Outstanding candidates are patient, attentive, and able to efficiently handle stressful situations and problem resolution. These competencies are vital to delivering accurate information, maintaining customer trust, and ensuring smooth and secure financial transactions.

What is a Western Union Call Center job?

A Western Union Call Center job involves assisting customers with money transfers, troubleshooting transaction issues, and providing information about Western Union services. Employees handle customer inquiries via phone, email, or chat, ensuring a smooth and secure transaction process. Strong communication, problem-solving skills, and knowledge of Western Union policies are essential for success in this role.

More about Western Union Call Center jobs
What cities are hiring for Western Union Call Center jobs? Cities with the most Western Union Call Center job openings:
What states have the most Western Union Call Center jobs? States with the most job openings for Western Union Call Center jobs include:
What job categories do people searching Western Union Call Center jobs look for? The top searched job categories for Western Union Call Center jobs are:
Western Union Call Center jobs near you
Infographic showing various Western Union Call Center job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 95% Full Time, 1% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Credit Union Call Center Representative

Credit Union Call Center Representative

Georgia Heritage Federal Credit Union

Savannah, GA

$15 - $18.75/hr

Other

Posted 23 days ago

Job description

Description

Description

The Call Center Representative provide assists in problem resolution for our members. This position provides information and member support concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

Requirements

Duties and Responsibilities

1. Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence.2. Research and solve more complex member questions, problems, and complaints concerning credit union acc ounts.3. Continuously check member service voicemail and online chats and reply to these call/inquiries accordingly.4. Close accounts, verify accounts, process stop payments on checking accounts, order debit/ATM cards, and answer questions regarding share accounts, checking accounts, open loans and forward members to lending officer queues with all new loan requests.5. Log and prepare daily mail for branch processing.6. Cross-sell credit union products and services when appropriate.7. Assist members with basic questions regarding their loans and transfer to a loan officer for additional information when appropriate.8. Assist members with remote access. Such as online banking, mobile banking and remote check depositing.9. Provide information for incoming wires and prepare outgoing wire transfers received by phone.10. Work the Online Account Opening (OAO) queue following current procedures on a daily basis. 11. Respond to member requests, problems and complaints and/or directs them, via warm transfer, to the proper person for specific information and assistance.12. Remain current and knowledgeable on the various products and services offered by the Credit Union.13. Report trends in calls of credit union issues to Call Center Manager/Lead or other department leads in order to report potential credit union issues.14. Assist the credit union with outbound calling and other marketing initiatives as requested.15. Manage length of calls by obtaining member name, account number, type of issue and call back number. Must return all calls in a timely manner, even if only to inform member of time frame for resolution.16. Responsible for researching member inquiries to ensure proper follow up and satisfaction.17. Ensure that all credit union member- employee-related business is kept in the strictest confidence.18. Treat all credit union members and employees with a positive and cooperative attitude.19. May cross-train or assist in cross-training other call center representatives20. Be available to work according to the current Call Center schedule knowing future Saturday hours or extended hours may be added. 21. Performs other duties as assigned. 

Requirements



Qualifications

  • High school diploma or equivalent
  • One or more years of experience as a Teller or previous Member Service experience is preferred.

Skills

  • Effective at sales
  • Self-motivated
  • Detail oriented and performance accuracy
  • Strong ability to multi task
  • Possess strong computer skills
  • Personable and professional 

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