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Western Union Call Center Jobs in Raleigh, NC (NOW HIRING)

Civic Credit Union

Workforce Management Scheduler

Raleigh, NC

$18.25 - $23.50/hr

Minimum 4 - 6 years of call center experience. * Experience working with workforce management tools ... Experience in financial services or credit unions. * Analytical mindset with proficiency in tools ...

Civic Credit Union

Workforce Management Scheduler

Raleigh, NC · On-site

$18.25 - $23.50/hr

Minimum 4 - 6 years of call center experience. * Experience working with workforce management tools ... Experience in financial services or credit unions. * Analytical mindset with proficiency in tools ...

Civic Credit Union

Collections Specialist I

Raleigh, NC · On-site

$18 - $24.25/hr

Contact Credit Union Members regarding loans in default via phone, email, and text message ... Minimum 1-3 years experience in a call center, customer service, accounts receivable, or financial ...

Food Lion

PT Customer Service Leader

Apex, NC · On-site

... Western Union, money orders and Coinstar • Ensure work station and front end area of the store ... center KIOSK is filled with paper and properly working • Performs the task of sales associate ...

Food Lion

PT Customer Service Leader

Princeton, NC · On-site

... Western Union, money orders and Coinstar • Ensure work station and front end area of the store ... center KIOSK is filled with paper and properly working • Performs the task of sales associate ...

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Western Union Call Center information

See Raleigh, NC salary details

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How much do western union call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for western union call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a Western Union call center?

A Western Union Call Center job involves assisting customers with money transfers, troubleshooting transaction issues, and providing information about Western Union services. Employees handle customer inquiries via phone, email, or chat, ensuring a smooth and secure transaction process. Strong communication, problem-solving skills, and knowledge of Western Union policies are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Western Union call center position?

To thrive as a Western Union Call Center representative, you need strong customer service abilities, clear communication skills, and a high school diploma or equivalent. Experience with customer relationship management (CRM) software, call center telephony, and knowledge of Western Union’s money transfer systems are highly beneficial. Outstanding candidates are patient, attentive, and able to efficiently handle stressful situations and problem resolution. These competencies are vital to delivering accurate information, maintaining customer trust, and ensuring smooth and secure financial transactions.

What are the common challenges faced by Western Union call center representatives, and how are they supported in overcoming them?

Western Union Call Center representatives often handle a high volume of customer inquiries, including questions about money transfers, payment issues, and fraud prevention. The work can require managing complex situations and addressing concerns from customers across different cultures and languages. To support employees, Western Union provides comprehensive training, access to knowledge bases, and continuous coaching to help resolve issues efficiently. Team leaders and supervisors are available to assist with escalated cases, ensuring employees have the resources they need to deliver prompt and accurate service.

What are popular job titles related to Western Union Call Center jobs in Raleigh, NC?

For Western Union Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Western Union Call Center jobs in Raleigh, NC look for?

The top searched job categories for Western Union Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Western Union Call Center jobs?

Cities near Raleigh, NC with the most Western Union Call Center job openings:

Western Union Call Center jobs near you
Infographic showing various Western Union Call Center job openings in Raleigh, NC as of June 2026, with employment types broken down into 52% Full Time, 37% Part Time, and 11% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Bilingual Contact Center Representative II (Raleigh)

Latino Credit Union

Raleigh, NC • On-site

Other

Medical, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Job Type
Full-time
Description
LCCU is hiring!
Your Contribution:
The Contact Center Representative II provides quality, electronic and phone service to members, including providing account information and processing account changes. The VC Representative performs a wide range of duties, possesses ample product knowledge and assists members with all services related to accounts.
As a vital member of the LCCU team, your responsibilities include the following:

  • Member Service: Provides a positive member experience by providing quality service in offering solutions based on member needs.
  • Greets members in a courteous, professional manner, providing prompt, accurate, and efficient service over the phone and through the credit union's electronic channels.
  • Handles establishment of new membership, opens accounts, resolves member issues and requests according to credit union policies and procedures.
  • Supports varied remote communication channels including online chat, requests through online access portals, telephone, email and any other available channels.
  • Promotes products and makes recommendations to members based on needs identified.
  • Learns and applies LCCU service model concepts consistently in interactions with members.
  • Maintains comprehensive knowledge of all credit union products and services, including deposit accounts, loans and promotional products and services.
Account Opening & Maintenance:
  • Handles a wide range of transactions, including account transfers, wire transfers and payments.
  • Researches and resolves account problems, including checking reconciliations, and errors in transactions.
  • Assists members with ordering new cards, issues with online access, account closures and transfers.
  • Performs account and ATM/Debit card maintenance.
  • Educates members on how to access services available through electronic channels.
Administration:
  • Complete full range of member-related administrative procedures, including retention of records.
  • Stays up-to-date and proficient in member service areas including changes in processes and systems.
  • Maintains records, files paperwork, scans documents, and performs other clerical duties as needed
  • Participates in community events.
  • Moves to and changes branches within the region as required.
  • Completes required training.
  • Performs other duties as assigned.
Job Duties and Responsibilities under Bank Secrecy Act:
  • Recognize and report suspicious practices as required.
  • Successfully complete required annual compliance training courses (BSA/Identity Theft).
Automatic Salary Growth: Employees will receive a salary increase every four months based solely on their permanence in the position, with no performance review required.
Requirements
Curious about joining our LCCU team? Here's what you'll need to bring along:
  • High School diploma or GED equivalent.
  • A minimum of 6 months in customer service and 6 months in a call center environment or 6 months in the financial industry.
  • Excellent verbal and written communication skills in English and Spanish.
  • Aptitude for building relationships and trust and maintaining professionalism in interactions with members and colleagues.
  • Ability to perform efficiently in a fast-paced, multi-task environment.
  • Proficiency in Microsoft Office and other computer software.
LCCU is the perfect fit for you if:
  • You are motivated to learn and grow into the best version of your professional and personal self.
  • Your core values resonate with pursuing meaningful results to make a positive difference in your community.
  • You thrive in an environment with team members who work from the heart. With employees from 20 different countries, we are a fun and multicultural team that comes together to embrace and learn from our differences. Organizational initiatives are constant.

What does LCCU have to offer you?
We provide a challenging and friendly work environment as well as a competitive salary and benefits package, including an employer-paid medical insurance plan, 401(k) plan (with a substantial company match), employer-paid life and disability plan, and generous paid time off to maintain a healthy work/life balance.
We foster a culture that incites creativity, encourages collaboration, and provides the opportunity for our employees to be their best and build their careers. Don't wait! Come and experience the purpose that comes with being part of the movement towards a stronger, more inclusive community.
Apply Now!
To learn more about Latino Community Credit Union visit our webpage, www.latinoccu.org , and to view available opportunities, please visit the Careers section.
Latino Community Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Salary Description
$17.80-$20.00

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