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Apple Call Center Jobs in Raleigh, NC (NOW HIRING)

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Apple Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do apple call center jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for apple call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Apple Call Center vs Apple Customer Support Specialist?

AspectApple Call CenterApple Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, inbound calls, team-basedRemote or in-store support, direct customer interaction
Employer & Industry UsageApple's customer service operationsApple retail stores and support centers
Common Search & ComparisonYesYes

The Apple Call Center primarily handles inbound customer calls in a team environment, focusing on troubleshooting and support. Apple Customer Support Specialists often work directly with customers in retail stores or remotely, providing personalized assistance. While both roles require similar credentials and are part of Apple's customer service ecosystem, their work settings and interaction styles differ.

What are the key skills and qualifications needed to thrive as an Apple Call Center Representative, and why are they important?

To thrive as an Apple Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, Apple products, and ticketing systems like Salesforce is often required. Excellent communication, patience, and active listening are crucial soft skills for building rapport and efficiently resolving customer issues. These skills ensure high-quality support, customer satisfaction, and uphold Apple's reputation for outstanding service.

What are some common challenges faced by Apple Call Center representatives, and how are they supported in overcoming them?

Apple Call Center representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and maintaining product knowledge amid frequent updates. To support them, Apple provides comprehensive training, access to up-to-date resources, and ongoing coaching from supervisors. Representatives also work within a collaborative team environment where they can share insights and escalate difficult cases, ensuring they are well-equipped to deliver excellent customer service while managing workplace stress.

What do Apple Call Center representatives do?

Apple Call Center representatives assist customers with a wide range of inquiries related to Apple products and services. Their responsibilities include troubleshooting technical issues, providing product information, handling billing questions, and resolving customer concerns. They may communicate with customers via phone, email, or chat, and are trained to deliver a high level of customer service. Additionally, they often help guide customers through setups or repairs and may escalate complex issues to specialized support teams.
What are popular job titles related to Apple Call Center jobs in Raleigh, NC? For Apple Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Apple Call Center jobs in Raleigh, NC look for? The top searched job categories for Apple Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Apple Call Center jobs? Cities near Raleigh, NC with the most Apple Call Center job openings:
Apple Call Center jobs near you
Infographic showing various Apple Call Center job openings in Raleigh, NC as of July 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,215 per year, or $17.4 per hour.
Outbound Sales Professional

Outbound Sales Professional

Triangle Pest Control

Holly Springs, NC • On-site

$35K - $55K/yr

Full-time

Re-posted 26 days ago

Job description

Who We Are:

At Triangle Home Services, we live by our motto that we are professionals serving professionals. We offer an environment where our team members exercise respect, integrity, service and excellence. We keep our promises, improve quality of life, and fulfill the need for peace of mind at every interaction. We are a local, family owned company whose purpose is to enhance the lives of everyone who interacts with our company.

Position Summary:

The Outbound Sales Professional is a professional sales position within our Call Center. This professional is responsible for learning a customer’s household needs and making recommendations while improving revenue for Triangle. Outbound Sales Professionals sell, transfer, provide information, and offer assistance on all aspects of Triangle Home Services to potential and current customers by telephone.

Essential Job Functions:
  • Sell services to achieve monthly revenue and sales quotas. Attempt to sell on every call regardless of the customer’s initial reason for calling, such as billing calls, service calls and complaint calls.
  • Make outbound calls to increase leads and revenue.
  • Improve the customer experience by speaking with customers to provide information about services, enter orders, transfer services. Serve as authority and educator to customers on all Triangle Home Services and packages.
  • Navigate and use various databases and applications to accurately and quickly bring together, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken. Maintain call and data entry accuracy levels that meet department expectations.
  • Follow Triangle's policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information.
Job Requirements:
  • Ability to persuasively present products and services to meet customer needs, address and overcome objection and close sales.
  • Demonstrate dedication to provide the highest quality of service to the customer.
  • Be ambitious and be motivated by daily, weekly and monthly goals and stay motivated to meet work objectives while working within policy and acceptable standards.
  • Organize work and time to ensure delivery of results and display a strong work ethic.
  • Provide a rare positive customer experience for each Triangle Pest Control customer by adapting own social and sales approach to customer’s own social style and situation.
  • Remain engaged with customers until issue is resolved.
  • Remain calm and reasonable during tense or stressful situations, resolve complaints with customers in a positive constructive manner and freely share information.
  • Constantly pursue self-development, seek feedback from others and be receptive to mentoring and constructive feedback.
  • Quickly learn and apply knowledge learned through formal training and on-the-job experiences to perform the job.
  • Expertly navigate between multiple screens, databases, and complex data entry systems.
  • Be familiar with basic operations of Windows/Apple operating systems, internet browsers (e.g. Explorer, Chrome, Safari) and email (e.g. Microsoft Outlook and Gmail).
  • Available to work assigned shift as within guidelines; this may include weekends, evenings or both. Hours of operation are 7:00 am – 6:00 pm, Monday – Friday.
Education:
  • College degree (Preferred)
  • High school diploma or general education degree (GED) (Required)
Experience:
  • Minimum of 6 months experience working with customers required; 1 year (Preferred)
  • 6 months working in a call center (Preferred)
  • 6 months in commission-based sales (Preferred)
  • At least 6 months of employment using a computerized system as a central part of the job (Preferred)
  • At least 2 years of Sales experience is required
Pay Structure:
  • Pay for this position is performance based.
  • You will be paid an hourly rate plus sales commissions.

We are an equal opportunity employer and value diversity at our company.