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Call Listener Jobs in Raleigh, NC (NOW HIRING)

MariaDB plc

Remote Database Administrator Cloud

Raleigh, NC · Remote

$130K - $150K/yr

MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering

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All JobsCall Listener JobsCall Listener Jobs in Raleigh, NC

Call Listener information

See Raleigh, NC salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for call listener in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Raleigh, NC? For Call Listener jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Raleigh, NC look for? The top searched job categories for Call Listener jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Listener jobs? Cities near Raleigh, NC with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Raleigh, NC as of June 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 81% In-person, 6% Hybrid, and 13% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.
Manager of Sales Training & Enablement

Manager of Sales Training & Enablement

Ashton Woods

Raleigh, NC • On-site

Full-time

Posted 16 days ago

Job description

Overview
Ashton Woods is more than just a home builder. From the sale of our first home in 1989 to recently being named Builder of the Year by Builder Magazine, our focus has always been on blazing new trails and pushing the boundaries of what's possible in homebuilding. Ashton Woods, the #1 private home builder in the United States, markets its homes through its two award-winning brands, Ashton Woods and Starlight Homes. The Ashton Woods brand is known for designing thoughtfully curated, inspired homes for people who love design. The Starlight Homes brand builds homes specifically for the first-time homebuyer, offering affordable homes with well-executed designs and quality finishes for buyers looking to make the dream of home ownership a reality. Headquartered in Atlanta, Georgia; Ashton Woods sells new homes in Atlanta, Austin, Charleston, Dallas, Houston, Nashville, Orlando, Phoenix, Raleigh, San Antonio, and Tampa.
Position Summary
The Manager of Sales Training & Enablement is an individual contributor role and is field-based performance partner responsible for developing salespeople, with a significant focus from onboarding through their first 90 days; and beyond. Additionally, this position will assist in training and developing the sales organization. This role owns division relationships, new hire development, post sales training performance support; and actively contributes to the design and delivery of national training programs. This is not a classroom or administrative role; rather it is high-accountability, highly visible field and development position. Field travel is required to divisions a minimum of 50% of working days each month. This is a highly structured position with responsibilities that contain standardized processes and procedures that require excellent organizational and documentation skills.
Responsibilities
  • Trainers are assigned a specific regional portfolio of divisions. Ownership of those divisions is the primary organizational responsibility of this role. Trainers are not external training vendors to their divisions - they are embedded performance partners.
  • Trainers are responsible for new hire training in their assigned region from orientation through 90 days post-graduation.
  • Attend orientation call and identify all new hires assigned to your region before the call ends.
  • Conduct an individual introduction one-on-one with each new hire after orientation.
  • Conduct weekly one-on-one check-ins with each new hire throughout the training program.
  • Establish and maintain communication with each new hire's direct leader and assigned mentor throughout the training period.
  • Conduct post sales training touchpoints (i.e., at 30, 60, 90 days) for every new hire in region and log discussion content in the post-training tracker.
  • Maintain a Teams communication channel for each cohort to champion wins, provide encouragement, and sustain the training culture post-graduation.
  • Facilitate webinars, virtual sessions, and live training events as scheduled.
  • Maintain mastery of all training content they are responsible for delivering as well as the content in totality.
  • Conduct at least three call listening sessions per division per month.
  • Document observations from every call listening session using the call evaluation form. File in Egnyte.
  • Communicate findings back to the relevant division leader and salesperson within five business days of the listening session.
  • Call listening blocks must appear on Outlook calendar with a linked to folder showing the completed evaluation and communication.
  • All video uploads submitted by new hires in AWU must be reviewed by the assigned trainer.
  • Video review blocks must appear on Outlook calendar with linked folder of documentation.
  • Own at least one module or skill track in the national training program and is responsible for its accuracy, relevance, and ongoing updates.
  • Submit at least two to three real-world field scenarios from your divisions for use in training content.
  • Trainers must be proficient in pulling and reading division performance reports in Salesforce including new hire ramp data, pipeline activity, AI activity, goalpost dashboard, quota attainment, and activity benchmarks.
  • Salesforce data must be reviewed for each division before every division leadership conversation and every post-graduate 60-day check-in.
  • Other responsibilities as assigned.

Qualifications
  • Bachelor's degree or equivalent experience with emphasis in sales management or training and development.
  • At least 3 years of experience in sales training or sales mentoring are required.
  • Travel requires a minimum of 50% of working days each month. Schedule is remote when not traveling.
  • New Home Sales, New Home Sales Management and/or New Home training experience is preferred but not required.
  • Experience with Salesforce is preferred.
  • Certified Professional in Talent Development (CPTD) certification is preferred but not required.
  • Technical experience is preferred (CRM, LMS, Performance management) but not required.
  • Excellent facilitation skills, oral and written communication skills.
  • Proven organizational skills in a high-paced work environment.
  • Experience with learning technologies, iPads and Microsoft Office is required.
  • Ability to manage projects and influence key constituents.
  • Highly motivated and driven with the ability to adapt to new processes and learn new skills.
  • Ability to prioritize and multi-task while maintaining quality.

Physical Requirements and Working Conditions
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position.
  • Ability to work on active residential construction sites, including walking on uneven surfaces and navigating typical job site conditions.
  • Ability to frequently walk and stand for extended periods and move throughout multi-level structures, including ascending and descending stairs and ladders as required.
  • Ability to occasionally lift, carry, push, or pull materials weighing 50 pounds or more, with or without reasonable accommodation.
  • Ability to work in a fast-paced, production-driven environment with changing priorities and deadlines.
  • Ability to operate a motor vehicle, maintain a valid and active driver's license, and travel between job sites, offices, and assigned communities as required.
  • This role is performed primarily in the field with regular exposure to outdoor conditions, construction noise, dust, and varying weather conditions, with occasional office-based responsibilities.
  • Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform the essential functions of the position, in accordance with applicable laws.

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