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Call Listener Jobs in Raleigh, NC (NOW HIRING)

Duke Health

Communication Center Operator I

Durham, NC · On-site

Must have prior call center experience * Be able to perform multiple tasks simultaneously, have excellent communication skills (good listening skill and clear diction)k * Must have good judgment and ...

Duke Health

Communication Center Operator I

Durham, NC · On-site

Must have prior call center experience * Be able to perform multiple tasks simultaneously, have excellent communication skills (good listening skill and clear diction)k * Must have good judgment and ...

Duke Health

Communication Center Operator I

Durham, NC · On-site

Must have prior call center experience * Be able to perform multiple tasks simultaneously, have excellent communication skills (good listening skill and clear diction)k * Must have good judgment and ...

Duke Health

Communication Center Operator I

Durham, NC · On-site

Must have prior call center experience * Be able to perform multiple tasks simultaneously, have excellent communication skills (good listening skill and clear diction)k * Must have good judgment and ...

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All JobsCall Listener JobsCall Listener Jobs in Raleigh, NC

Call Listener information

See Raleigh, NC salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for call listener in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Raleigh, NC? For Call Listener jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Raleigh, NC look for? The top searched job categories for Call Listener jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Listener jobs? Cities near Raleigh, NC with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Raleigh, NC as of June 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 81% In-person, 6% Hybrid, and 13% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Call Center Representative

Air Experts Raleigh Heating and Air

Raleigh, NC • On-site

$18 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Call Center Representative

Are you passionate about helping customers and solving problems? Do you thrive in a customer-focused environment? If so, we'd love to have you on our team!

We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and support. The ideal candidate is customer-focused, solution-oriented, and excels in clear and empathetic communication.

This role offers competitive pay, opportunities for growth, and comprehensive benefits, including 401(k) matching, healthcare coverage, and paid time off.

Responsibilities

  • Handle a high volume of inbound calls while delivering excellent customer service
  • Identify and assess customer needs to ensure satisfaction
  • Build trust and maintain positive relationships through effective communication
  • Provide accurate information using company tools and resources
  • Meet customer service targets and call-handling expectations
  • Address customer inquiries and resolve issues promptly, following up when necessary
  • Maintain detailed records of customer interactions and account updates
  • Adhere to company communication guidelines and best practices
  • Take initiative to go above and beyond to enhance the customer experience

Qualifications & Skills

  • Minimum 2 years of Call Center experience
  • Proven ability to exceed performance goals
  • Strong phone communication and active listening skills
  • Experience with CRM systems and customer service tools
  • Ability to adapt to different customer needs and personalities
  • Excellent verbal and written communication skills
  • Strong multitasking, prioritization, and time management abilities

Compensation & Schedule

Pay: $18.00 - $20.00 per hour + Commissions and Monthly Bonus Potential

Available Shift: 12 PM to 9 PM

All shifts are Monday-Friday with one-two weekend rotations per month

Benefits

  • 401(k) with employer matching
  • Medical, dental, and vision insurance
  • Life insurance
  • Paid time off
  • On-the-job training
  • Employee discounts
  • Opportunities for growth and promotion from within

If you're looking for a rewarding customer service role with a company that values both its employees and customers, apply today!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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