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Call Listener Jobs in Raleigh, NC (NOW HIRING)

Revco Solutions

Collection Specialist

Durham, NC · On-site

$15/hr

Ability to actively listen and speak clearly Preferred: * One (1) year Customer Service and/or Call Center experience * Analytical, Problem-Solving, and Negotiating skills Salary Description $15/hr.

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Refer Service Call to the appropriate Resolution Owner Support Group * Tracks the progress of an ... Excellent communication skills, (active listening skills) * Able to articulate and speak with clear ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC

Refer Service Call to the appropriate Resolution Owner Support Group * Tracks the progress of an ... Excellent communication skills, (active listening skills) * Able to articulate and speak with clear ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

Robert Half

Customer Service Representative

Raleigh, NC · On-site

$20.90 - $24.20/hr

... a call center or customer service environment handling inbound calls. • Ability to listen carefully, ask effective follow-up questions, and make sound decisions based on the information provided ...

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All JobsCall Listener JobsCall Listener Jobs in Raleigh, NC

Call Listener information

See Raleigh, NC salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for call listener in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Raleigh, NC? For Call Listener jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Raleigh, NC look for? The top searched job categories for Call Listener jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Listener jobs? Cities near Raleigh, NC with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Raleigh, NC as of June 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 81% In-person, 6% Hybrid, and 13% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.
Collection Specialist

Collection Specialist

Revco Solutions

Durham, NC • On-site

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Job Type
Full-time
Description
*On-site*
APPLY TODAY!! Full-Time Collection Specialist
We are currently seeking Full-Time Collection Specialists with a base pay of $15 per hour plus a monthly Performance Bonus!
Our Company: Revco Solutions Inc. is an Accounts Receivable Management Corporation with a dynamic team environment in which you will enjoy comprehensive benefits and competitive pay.
Position: We will provide you with the tools, knowledge, and training to become successful in your role. This position is responsible for handling inbound/outbound calls with consumers regarding their balance and working with them toward payment or resolution.
Revco Offers:
  • Medical, Dental, Vision, Life and Disability coverage
  • 401(k) Savings Plan with company match
  • Paid Time Off (PTO), Paid Holidays, and Paid Training
  • Performance Bonuses
  • Referral Incentive Program

Requirements
  • High school diploma or equivalent
  • Schedule: Varies Monday-Friday between 8am-7pm
  • Proficient in basic computer applications and the ability to learn new software quickly
  • Ability to actively listen and speak clearly

Preferred:
  • One (1) year Customer Service and/or Call Center experience
  • Analytical, Problem-Solving, and Negotiating skills

Salary Description
$15/hr.

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