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Call Listener Jobs in Raleigh, NC (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

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Actalent

Pharmacy Technician

Cary, NC · On-site

$17.75 - $21.75/hr

... structured call center environment within a large specialty pharmacy setting. Responsibilities ... Demonstrate empathy and professionalism when speaking with patients, listening carefully to their ...

Garvey Rain

Irrigation Service Technician

Raleigh, NC · On-site

$18 - $25/hr

Listening to the customers requests and providing solutions is our goal. Experience in Irrigation ... Drive with care and courtesy. - Record all Material used and amount of Labor to complete each call ...

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1-800-PACK-RAT

CS AGENT

Wake Forest, NC · On-site

$13.25 - $17.75/hr

Document all call information according to standard operating procedures * Recognize, document, and ... Excellent written/verbal/listening skills to communicate and interact effectively with customers ...

1-800-PACK-RAT LLC

CS AGENT

Wake Forest, NC · On-site

$15 - $24/hr

Document all call information according to standard operating procedures * Recognize, document, and ... Excellent written/verbal/listening skills to communicate and interact effectively with customers ...

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Randstad

Remote Customer Care Advocate

Durham, NC · Remote

$19 - $20/hr

Engage in a fast-paced Automatic Call Distribution (ACD) phone environment, taking back-to-back ... Our experienced agents will listen carefully to your employment needs and then work diligently to ...

New

Gemaire Group

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

... listening to identify customer needs. Suggest alternatives and additional products based on ... Required Qualifications • High School Diploma or equivalent with 2+ years of Counter Sales, Call ...

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All JobsCall Listener JobsCall Listener Jobs in Raleigh, NC

Call Listener information

See Raleigh, NC salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for call listener in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Raleigh, NC? For Call Listener jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Raleigh, NC look for? The top searched job categories for Call Listener jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Listener jobs? Cities near Raleigh, NC with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Raleigh, NC as of June 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 81% In-person, 6% Hybrid, and 13% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.
Inside Sales Insurance Specialist

Inside Sales Insurance Specialist

AMBA

Raleigh, NC • Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Inside Sales Insurance Specialist (W2, Remote)
Full-Time | Monday through Friday
Compensation: Hourly base plus performance bonuses
License: Life and Health preferred
 
Important Role Overview
This is a high-volume outbound calling role in a structured inside sales environment. Successful candidates are comfortable spending the majority of their workday actively dialing, following up, and converting member conversations into enrollments.
 
While leads are provided, this is not an inbound or appointment-setting role. Consistent outbound activity is the primary driver of success in this position.
 
About AMBA
AMBA partners with public employee, alumni, and professional occupation associations nationwide to deliver Life and Supplemental Health insurance benefits to their members. We work with some of the most significant retired public employee associations in the country, supporting millions of members across all 50 states.
 
As an Inside Sales Insurance Specialist, you will engage existing members and policyholders to educate them on benefit options and enroll them in coverage that meets their needs.
 
What You Will Do
  • Make 150 or more outbound calls per day using company-provided lead lists
  • Spend the majority of your workday actively dialing, speaking with members, and following up
  • Deliver scripted and consultative sales presentations over the phone
  • Educate members on supplemental Life and Health insurance products and complete enrollments
  • Manage inbound calls as volume allows, with outbound calling remaining the primary responsibility
  • Accurately document all activity in Salesforce and manage a personal sales pipeline
  • Meet daily activity expectations and monthly performance goals
  • Provide a professional, compliant, and member-focused experience on every call
Work Environment
This role operates in a structured, metrics-driven call center environment with clear daily expectations for outbound call volume, talk time, conversions, and documentation accuracy. Success requires consistency, resilience, and comfort with repetition.
 
This Role Is a Strong Fit If You
  • Have experience in a high-volume outbound sales or call center role
  • Are comfortable making frequent outbound calls throughout the day
  • Understand that leads support the work, but dialing drives results
  • Are motivated by structure, accountability, and measurable goals
  • Can handle phone-based rejection while maintaining professionalism
  • Are seeking a stable W2 role with performance-based earning potential
This Role May Not Be a Fit If You
  • Prefer inbound-only or appointment-based sales roles
  • Are uncomfortable with frequent dialing or high daily call expectations
  • Need a highly flexible or unstructured workday
  • Are looking for an account management or relationship-only role
What You Bring
  • Active Life and Health insurance license preferred. Candidates without an active license must be willing and able to obtain licensure within a defined onboarding timeframe.
  • Two or more years of insurance sales or high-volume call center experience preferred
  • Strong communication, listening, and objection-handling skills
  • Comfort working in a fast-paced, goal-driven environment
  • Technical proficiency with CRM tools. Salesforce experience is a plus
  • Reliability, resilience, and a consistent work ethic
Compensation and Benefits
  • Hourly base pay plus monthly performance bonuses
  • Typical first-year earnings range from $50,000 to $60,000
  • Top performers earn $100,000 or more
  • Comprehensive benefits package including medical, dental, vision, life, and long-term disability coverage
  • 401(k) with company match
  • Paid time off and paid holidays
  • Career development, coaching, and internal advancement opportunities
Apply Today
If you are licensed, comfortable with high-volume outbound calling, and ready to build a stable inside sales career with strong earning potential, we invite you to apply today. 
AMBA is proud to be an Equal Opportunity Employer.

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