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Executive Call Center Manager Jobs in Raleigh, NC

Montgomery Hassell Inc.

Call Center Manager

Zebulon, NC · On-site

$50 - $70/hr

Oversee daily call center operations * Manage incoming service calls and ensure timely job assignment and completion * Lead, coach, and support operations personnel * Prepare reports, operational ...

New

Senture

Call Center Manager - North Carolina

Raleigh, NC · On-site

$90 - $125/hr

Overview The Call Center Manager is responsible for the overall leadership, management, and ... executive leadership. * Lead special projects and strategic initiatives while driving process ...

Coastal Credit Union

Call Center Analyst Sr.

Raleigh, NC · On-site

This role manages system configuration, integration discussions, data management, reporting, vendor ... Own the system and user access for recurring and ad hoc voice agent campaigns approved by executive ...

EmergeOrtho

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and ...

EmergeOrtho

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

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All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Raleigh, NC

Executive Call Center Manager information

See Raleigh, NC salary details

$28.7K

$62.1K

$106.4K

How much do executive call center manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for executive call center manager in Raleigh, NC is $62,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are the most commonly searched types of Call Center Manager jobs in Raleigh, NC?

The most popular types of Call Center Manager jobs in Raleigh, NC are:

What are popular job titles related to Executive Call Center Manager jobs in Raleigh, NC?

For Executive Call Center Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Raleigh, NC look for?

The top searched job categories for Executive Call Center Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Executive Call Center Manager jobs?

Cities near Raleigh, NC with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $62,052 per year, or $29.8 per hour.

Call Center Manager

Montgomery Hassell Inc.

Zebulon, NC • On-site

$50 - $70/hr

Other

Posted 3 days ago

New

Job description

Why Join This Company?

This well-established, family-owned company has proudly served the region for over 50 years. Known for reliability, professionalism, and exceptional customer service, the company has built a strong reputation as a trusted leader in their industry.

The organization continues to grow while maintaining the family-oriented culture and operational values that have been the foundation of its long‑term success. This is an opportunity to join a stable, respected company where leadership, teamwork, customer service, and operational excellence are highly valued.

What Sets This Company Apart:
  • Family-owned culture with supportive leadership
  • Growth and advancement opportunities
  • Fast-paced, team‑oriented operations environment
  • Opportunity to make a direct impact on operations for this business
  • Competitive compensation package
What You’ll Do
  • Oversee daily call center operations
  • Manage incoming service calls and ensure timely job assignment and completion
  • Lead, coach, and support operations personnel
  • Prepare reports, operational metrics, and performance tracking data
  • Maintain compliance with company policies, safety standards, and transportation procedures
  • Foster a professional, customer-focused, and team-oriented call center environment
Minimum Qualifications Required
  • Experience leading high-volume call centers or dispatch teams
  • Strong communication, organization, multitasking, and problem‑solving skills
  • Ability to work effectively in a fast‑paced environment
  • Proficiency with Microsoft Office Suite, including Word, Excel, and Teams
  • Strong decision‑making and customer service abilities
  • Professional, dependable, and operations-focused mindset
About the Company

This family-owned organization has spent decades building a reputation for dependable service, operational excellence, and customer commitment throughout the region. Candidates seeking long‑term stability, leadership opportunities, and the ability to make a meaningful operational impact within a respected transportation organization are encouraged to apply.

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