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Call Center Director Remote Jobs in Raleigh, NC (NOW HIRING)

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job ...

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All JobsCall Center JobsCall Center Director Remote JobsCall Center Director Remote Jobs in Raleigh, NC

Call Center Director Remote information

See Raleigh, NC salary details

$42.8K

$100.1K

$155.5K

How much do call center director remote jobs pay per year?

As of Jul 27, 2026, the average yearly pay for call center director remote in Raleigh, NC is $100,135.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,100.00 and $116,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director (Remote), and why are they important?

To thrive as a Call Center Director (Remote), you need extensive experience in call center management, leadership abilities, and a solid understanding of customer service operations, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, workforce management software, and analytics tools is typically required, along with certifications like CCXP or Six Sigma being advantageous. Outstanding communication, strategic thinking, and motivational skills help build high-performing remote teams and foster a positive work culture. These skills and qualifications are essential for driving operational excellence, achieving service targets, and ensuring customer satisfaction in a virtual environment.

What does a Call Center Director Remote do?

A Call Center Director Remote oversees the operations of a call center while working from a remote location. They are responsible for managing staff, setting performance goals, implementing strategies to improve customer service, and ensuring that the center meets its targets. The director also works closely with other departments to coordinate activities, analyzes data to monitor performance, and develops training programs for agents. In a remote setting, they must also ensure effective communication and maintain a strong team culture despite physical distance.

What are some common challenges faced by a remote Call Center Director, and how can they be addressed?

A remote Call Center Director often encounters challenges related to team engagement, performance monitoring, and maintaining consistent communication across geographically dispersed staff. To address these, it's important to implement robust digital communication tools, set clear performance metrics, and foster a culture of transparency and regular feedback. Leveraging virtual team-building activities and routine video meetings also helps maintain morale and collaboration, ensuring that remote teams remain cohesive and aligned with organizational goals.
What are popular job titles related to Call Center Director Remote jobs in Raleigh, NC? For Call Center Director Remote jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center Director Remote jobs in Raleigh, NC look for? The top searched job categories for Call Center Director Remote jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center Director Remote jobs? Cities near Raleigh, NC with the most Call Center Director Remote job openings:
Call Center Director Remote jobs near you
Infographic showing various Call Center Director Remote job openings in Raleigh, NC as of July 2026, with employment types broken down into 84% Full Time, 10% Part Time, 2% Temporary, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $100,135 per year, or $48.1 per hour.
Remote Call Center Agent

Remote Call Center Agent

MDS Communications

Cary, NC • Remote

$15 - $16/hr

Full-time

Medical, PTO

Posted 18 days ago

Job description

Job DetailsLevel: EntryJob Location: North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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