ZipRecruiter

Log In

1

Medical Call Center Supervisor Jobs in Raleigh, NC

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Job Title: Call Center Representative Client: McKesson Pay Rate: $20.40/hour on W2 Duration: 3 ... Medical office experience or medical terminology knowledge Additional Notes: * Training and work ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls ... Medical office experience or medical terminology knowledge Additional Notes: * Training and work ...

Proud Moments

Center Supervisor

Durham, NC

We are seeking a full-time, hourly Center Supervisor to support our growth and mission at Proud ... Medical, dental and vision coverage • 401K participation • Employee Assistance Programs To ...

New

Proud Moments

Center Supervisor

Durham, NC · On-site

Overview We are seeking a full-time, hourly Center Supervisor to support our growth and mission at ... Medical, dental and vision coverage • 401K participation • Employee Assistance Programs To ...

New

Proud Moments

Center Supervisor

Durham, NC · On-site

Overview We are seeking a full-time, hourly Center Supervisor to support our growth and mission at ... Competitive hourly rates Full-time hours Flexible schedules Generous PTO Medical, dental and vision ...

New

next page

Showing results 1-20

All JobsMedical Call Center Supervisor JobsMedical Call Center Supervisor Jobs in Raleigh, NC

Medical Call Center Supervisor information

See Raleigh, NC salary details

$28.7K

$62K

$106.4K

How much do medical call center supervisor jobs pay per year?

As of Aug 10, 2026, the average yearly pay for medical call center supervisor in Raleigh, NC is $62,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a medical call center supervisor, and why are they important?

To thrive as a Medical Call Center Supervisor, you need experience in healthcare customer service, leadership capabilities, and often a relevant associate or bachelor's degree. Familiarity with call center software, electronic health records (EHR) systems, and HIPAA compliance is typically required. Excellent communication, problem-solving, and conflict-resolution skills help you manage teams and handle patient concerns effectively. These skills and qualifications are vital for ensuring efficient operations, regulatory compliance, and high-quality patient interactions.

What is the difference between Medical Call Center Supervisor vs Medical Call Center Agent?

AspectMedical Call Center SupervisorMedical Call Center Agent
ResponsibilitiesOversees team, manages performance, ensures quality standardsHandles patient calls, provides information, documents interactions
CredentialsOften requires experience in healthcare and call center managementHigh school diploma or equivalent, healthcare knowledge preferred
Work EnvironmentSupervisory role in healthcare call centers, team managementFrontline patient interaction in healthcare settings
Common UsageHealthcare organizations, hospitals, clinicsPatient support, appointment scheduling, billing inquiries

The Medical Call Center Supervisor focuses on managing and guiding the team, ensuring quality and efficiency, while the Medical Call Center Agent handles direct patient interactions. Both roles are essential in healthcare communication, but they differ in responsibilities and required experience.

What are the main responsibilities of a medical call center supervisor?

A Medical Call Center Supervisor oversees the daily operations of a healthcare call center, ensuring that staff provide accurate information and high-quality service to patients and clients. They are responsible for supervising call center agents, managing schedules, handling escalated calls or complaints, and maintaining compliance with healthcare regulations. Supervisors also monitor performance metrics, provide training and coaching, and implement process improvements to enhance patient satisfaction and operational efficiency.

What does a medical call center supervisor do?

A medical call center supervisor oversees staff who handle patient inquiries, appointment scheduling, and medical information over the phone. They ensure quality service, monitor call performance, and may train employees while managing workflow and compliance with healthcare regulations.

What are some common challenges faced by medical call center supervisors, and how can they be effectively managed?

Medical Call Center Supervisors often face challenges such as managing high call volumes, ensuring staff adherence to protocols, and handling escalated patient concerns. Effective management involves implementing thorough training programs, utilizing call monitoring tools to maintain quality standards, and fostering open communication within the team. Supervisors also need to stay updated on healthcare regulations and collaborate closely with clinical and administrative departments to resolve complex issues efficiently.
What are popular job titles related to Medical Call Center Supervisor jobs in Raleigh, NC? For Medical Call Center Supervisor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Medical Call Center Supervisor jobs in Raleigh, NC look for? The top searched job categories for Medical Call Center Supervisor jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Medical Call Center Supervisor jobs? Cities near Raleigh, NC with the most Medical Call Center Supervisor job openings:
Medical Call Center Supervisor jobs near you
Infographic showing various Medical Call Center Supervisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $62,048 per year, or $29.8 per hour.

Call Center Representative

Avcend

Cary, NC • On-site

$20.40/hr

Contractor

Re-posted 19 days ago

Job description

Job Title: Call Center Representative
Client: McKesson
Pay Rate: $20.40/hour on W2
Duration: 3-month contract (Temp-to-Perm based on performance and attendance)
Work Location: Onsite – 11800 Weston Parkway, Cary, NC
 

Work Schedule:

  • Regular Shift: 11:30 AM – 8:00 PM, Monday–Friday or Tuesday–Saturday
  • Rotating Saturdays: Once per month (weekday off provided)
  • Training Schedule: Onsite, 9:00 AM – 6:00 PM for 3–6 weeks
 

Job Summary:
The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.

Key Responsibilities:

  • Handle inbound and outbound pharmacy-related calls
  • Schedule medication refills and deliveries
  • Answer patient questions and route calls to clinical teams when needed
  • Update patient profiles and document call notes accurately
  • Verify insurance and payment information
  • Identify and report adverse events and product complaints

Required Qualifications:

  • Minimum 1 year of recent call center experience
  • Excellent verbal and written communication skills
  • Professional phone etiquette with strong customer service skills
  • Ability to show empathy when speaking with patients
  • Basic computer skills (Microsoft applications)

Preferred Qualifications:

  • Pharmacy or healthcare call center experience
  • Medical office experience or medical terminology knowledge

Additional Notes:

  • Training and work are fully onsite
  • Good attendance is very important
  • Cell phone usage is not permitted at the desk
  • Onsite gym available
  • Holidays off (unpaid)