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Medical Call Center Supervisor Jobs in Raleigh, NC

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

Collaborates with other facility medical and psychiatric staff to ensure appropriate ... SUPERVISORY REQUIREMENTS: This position is an Individual Contributor. Why Raleigh Oaks Behavioral ...

Summit BHC

Intake RN - Call Center

Raleigh, NC

Collaborates with other facility medical and psychiatric staff to ensure appropriate ... SUPERVISORY REQUIREMENTS: This position is an Individual Contributor. Why Raleigh Oaks Behavioral ...

Walmart

Distribution Center Supervisor

Durham, NC · On-site

$80K - $120K/yr

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k) ... 1 year supervisory experience in a maintenance related environment supervising, evaluating ...

Walmart

Distribution Center Supervisor

Morrisville, NC · On-site

$65K - $98K/yr

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k) ... supervisor or manager; supervising, evaluating, mentoring, and developing associates; managing ...

Walmart

Distribution Center Supervisor

Carrboro, NC · On-site

$65K - $98K/yr

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k) ... supervisor or manager; supervising, evaluating, mentoring, and developing associates; managing ...

Walmart

Distribution Center Supervisor

Durham, NC · On-site

$65K - $98K/yr

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k) ... supervisor or manager; supervising, evaluating, mentoring, and developing associates; managing ...

Walmart

Distribution Center Supervisor

Chapel Hill, NC · On-site

$80K - $120K/yr

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k) ... 1 year supervisory experience in a maintenance related environment supervising, evaluating ...

Walmart

Distribution Center Supervisor

Morrisville, NC · On-site

$80K - $120K/yr

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k) ... 1 year supervisory experience in a maintenance related environment supervising, evaluating ...

Walmart

Distribution Center Supervisor

Carrboro, NC · On-site

$80K - $120K/yr

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k) ... 1 year supervisory experience in a maintenance related environment supervising, evaluating ...

Walmart

Distribution Center Supervisor

Chapel Hill, NC · On-site

$65K - $98K/yr

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k) ... supervisor or manager; supervising, evaluating, mentoring, and developing associates; managing ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

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Showing results 41-60

All JobsMedical Call Center Supervisor JobsMedical Call Center Supervisor Jobs in Raleigh, NC

Medical Call Center Supervisor information

See Raleigh, NC salary details

$28.7K

$62K

$106.4K

How much do medical call center supervisor jobs pay per year?

As of Aug 23, 2026, the average yearly pay for medical call center supervisor in Raleigh, NC is $62,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What are the main responsibilities of a medical call center supervisor?

A Medical Call Center Supervisor oversees the daily operations of a healthcare call center, ensuring that staff provide accurate information and high-quality service to patients and clients. They are responsible for supervising call center agents, managing schedules, handling escalated calls or complaints, and maintaining compliance with healthcare regulations. Supervisors also monitor performance metrics, provide training and coaching, and implement process improvements to enhance patient satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a medical call center supervisor, and why are they important?

To thrive as a Medical Call Center Supervisor, you need experience in healthcare customer service, leadership capabilities, and often a relevant associate or bachelor's degree. Familiarity with call center software, electronic health records (EHR) systems, and HIPAA compliance is typically required. Excellent communication, problem-solving, and conflict-resolution skills help you manage teams and handle patient concerns effectively. These skills and qualifications are vital for ensuring efficient operations, regulatory compliance, and high-quality patient interactions.

What are some common challenges faced by medical call center supervisors, and how can they be effectively managed?

Medical Call Center Supervisors often face challenges such as managing high call volumes, ensuring staff adherence to protocols, and handling escalated patient concerns. Effective management involves implementing thorough training programs, utilizing call monitoring tools to maintain quality standards, and fostering open communication within the team. Supervisors also need to stay updated on healthcare regulations and collaborate closely with clinical and administrative departments to resolve complex issues efficiently.

What is the difference between Medical Call Center Supervisor vs Medical Call Center Agent?

AspectMedical Call Center SupervisorMedical Call Center Agent
ResponsibilitiesOversees team, manages performance, ensures quality standardsHandles patient calls, provides information, documents interactions
CredentialsOften requires experience in healthcare and call center managementHigh school diploma or equivalent, healthcare knowledge preferred
Work EnvironmentSupervisory role in healthcare call centers, team managementFrontline patient interaction in healthcare settings
Common UsageHealthcare organizations, hospitals, clinicsPatient support, appointment scheduling, billing inquiries

The Medical Call Center Supervisor focuses on managing and guiding the team, ensuring quality and efficiency, while the Medical Call Center Agent handles direct patient interactions. Both roles are essential in healthcare communication, but they differ in responsibilities and required experience.

How much do medical call center supervisors make in the US?

Medical call center supervisors in the US typically earn an average salary of around $45,000 to $65,000 per year, depending on experience, location, and the size of the organization. Salaries can vary based on factors such as certifications, management responsibilities, and the complexity of the healthcare services provided.

What does a medical call center supervisor do?

A medical call center supervisor oversees staff who handle patient and provider calls, ensuring quality service and compliance with healthcare regulations. They manage daily operations, provide training, monitor call metrics, and resolve escalated issues to maintain efficient communication within the healthcare setting.

What are popular job titles related to Medical Call Center Supervisor jobs in Raleigh, NC?

For Medical Call Center Supervisor jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Medical Call Center Supervisor jobs in Raleigh, NC look for?

The top searched job categories for Medical Call Center Supervisor jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Medical Call Center Supervisor jobs?

Cities near Raleigh, NC with the most Medical Call Center Supervisor job openings:

Medical Call Center Supervisor jobs near you
Infographic showing various Medical Call Center Supervisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $62,048 per year, or $29.8 per hour.

Intake RN - Call Center

Summit BHC

Garner, NC • On-site

Full-time

Re-posted 27 days ago

Job description

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina
About the Job:
Schedule: 10am-8pm+ working every other weekend!
The Intake RN performs the daily operations of patient intake and/or admissions, with may include screening, financial counseling, insurance verification and assessment at or outside the facility, depending on the needs of the patient or hospital. Screens and assesses admissions to evaluate clinical and medical appropriateness and communicates this information to a physician who makes the admissions and level of care decision. Works closely with business office, nursing, and clinical staff as well as external parties to ensure the timely admission of patients. Responds to inquiries regarding admissions.
Roles and Responsibilities:
ESSENTIAL FUNCTIONS:
  • Facilitates admissions and assessment processes for incoming patients. Provides initial evaluation and initiate the integrated assessment, documenting patient symptoms, functioning and needs.
  • Collaborates with other facility medical and psychiatric staff to ensure appropriate recommendations and admissions. Communicates projected admissions to designated internal representative in a timely manner.
  • Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission requests, completes call center duties reviewing and accepting patients, verifies insurance, and assists with insurance pre-certifications during times of high volume
  • Ensures all medical admission documentation is gathered from external sources prior to patient admission and secures initial pre-authorization for treatment and admission.
  • Reviews patient charts to determine medical necessity and staffs each referral and assessment with appropriate physician to obtain orders, recommendations, and DSM-V diagnosis, when appropriate.
  • Communicates treatment recommendations to and coordinate with other treatment teams.
  • May administer patients' medications and follows all physician's orders in consultation with psychiatrist and in accordance with established hospital and licensing agency protocols. Educates patients on side effects, and through discussions determines the effectiveness of education; questions compliance and adjusts medications under psychiatrists' supervision as needed; monitors lab results to validate medication compliance.
  • May maintain accountability of administration, recording, control and security of medications, including narcotics. Assures completion of Adverse Drug Reaction forms as necessary. Maintains knowledge of the most common medications used for psychiatric patients.
  • Advocates for the lowest level of care consistent with the patient's needs. Coordinates admission and transfer between levels of care within the facility.
  • Assures thorough, accurate documentation is completed for all patients on each shift and facilitates the response to requests for services, including the initial response, the assessment, and referral process, the designation of appropriate level of care, initiation/admission into services, and appropriate follow up activity.
  • Responds to inquiries about the facility within facility policy timeframes.
  • Performs insurance benefit verifications, disseminating the information gathered to patient, their families and other appropriate facility staff. Provides accurate and ongoing assessment of patient status in the admissions process. Reviews client charts to determine medical necessity and staffs each referral and assessment with appropriate physician to obtain orders, recommendations, and DSM-V diagnosis, when appropriate.
  • Other duties as assigned, including assisting on patient unit.
  • May administer clients' medications. Follows all physician's orders in consultation with psychiatrist and in accordance with established hospital and licensing agency protocols. Educates patients on side effects, and through discussions determines the effectiveness of education; questions compliance and adjusts medications under psychiatrists' supervision as needed; monitors lab results to validate medication compliance.
  • May maintain accountability of administration, recording, control and security of medications, including narcotics. Assures completion of Adverse Drug Reaction forms as necessary. Maintains knowledge of the most common medications used for psychiatric clients.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
  • Graduation from an accredited school of nursing required. BSN preferred.
  • One or more years' experience in mental health or substance use disorder admissions preferred.
  • Experience in clinical interviewing, patient assessment, referral, treatment planning, communicating with external review organizations or comparable entities.
  • Experience in the managed care pre-certification process, level of care assessments and utilization.
  • Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.

LICENSES/DESIGNATIONS/CERTIFICATIONS:
  • Valid current RN license from the state or from a compact state, where applicable.
  • CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
  • First aid may be required based on state or facility requirements.

WORK LOCATION:
This position is onsite at the facility and is not a remote position.
SUPERVISORY REQUIREMENTS:
This position is an Individual Contributor.
Why Raleigh Oaks Behavioral Health?Raleigh Oaks Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Raleigh Oaks Behavioral Health is an EOE.
Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.
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About Summit BHC

Sourced by ZipRecruiter

Summit BHC, based in Franklin, TN, USA, is a recognized leader in the field of addiction treatment and behavioral health care services. The company operates a nationwide network of treatment centers aimed at caring for individuals battling substance abuse and mental health disorders. Summit BHC was established with the mission to provide high-quality, addiction treatment and behavioral health services to those in need throughout the United States. With compassion, dignity, and respect as their core values, they endeavor to instill hope during the journey to recovery and beyond.

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

Franklin, TN, US

Year founded

2013

Social media

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