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Medical Call Center Jobs in Raleigh, NC (NOW HIRING)

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Job Title: Call Center Representative Client: McKesson Pay Rate: $20.40/hour on W2 Duration: 3 ... Medical office experience or medical terminology knowledge Additional Notes: * Training and work ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls ... Medical office experience or medical terminology knowledge Additional Notes: * Training and work ...

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible shift work. Selection based upon ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

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All JobsMedical Call Center JobsMedical Call Center Jobs in Raleigh, NC

Medical Call Center information

See Raleigh, NC salary details

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How much do medical call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for medical call center in Raleigh, NC is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.41 and $17.43 per hour, depending on experience, location, and employer.

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What is a medical call center?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.

What are popular job titles related to Medical Call Center jobs in Raleigh, NC?

For Medical Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Medical Call Center jobs in Raleigh, NC look for?

The top searched job categories for Medical Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Medical Call Center jobs?

Cities near Raleigh, NC with the most Medical Call Center job openings:

Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 75% Full Time, 6% Part Time, and 19% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $32,580 per year, or $15.7 per hour.

Call Center Representative

Avcend

Cary, NC • On-site

$20.40/hr

Contractor

Re-posted 24 days ago

Job description

Job Title: Call Center Representative
Client: McKesson
Pay Rate: $20.40/hour on W2
Duration: 3-month contract (Temp-to-Perm based on performance and attendance)
Work Location: Onsite – 11800 Weston Parkway, Cary, NC
 

Work Schedule:

  • Regular Shift: 11:30 AM – 8:00 PM, Monday–Friday or Tuesday–Saturday
  • Rotating Saturdays: Once per month (weekday off provided)
  • Training Schedule: Onsite, 9:00 AM – 6:00 PM for 3–6 weeks
 

Job Summary:
The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.

Key Responsibilities:

  • Handle inbound and outbound pharmacy-related calls
  • Schedule medication refills and deliveries
  • Answer patient questions and route calls to clinical teams when needed
  • Update patient profiles and document call notes accurately
  • Verify insurance and payment information
  • Identify and report adverse events and product complaints

Required Qualifications:

  • Minimum 1 year of recent call center experience
  • Excellent verbal and written communication skills
  • Professional phone etiquette with strong customer service skills
  • Ability to show empathy when speaking with patients
  • Basic computer skills (Microsoft applications)

Preferred Qualifications:

  • Pharmacy or healthcare call center experience
  • Medical office experience or medical terminology knowledge

Additional Notes:

  • Training and work are fully onsite
  • Good attendance is very important
  • Cell phone usage is not permitted at the desk
  • Onsite gym available
  • Holidays off (unpaid)