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Medical Call Center Jobs in Raleigh, NC (NOW HIRING)

Senture

Call Center Manager - North Carolina

Raleigh, NC · On-site +1

Overview The Call Center Manager is responsible for the overall leadership, management, and performance of a customer contact center operation. This role provides strategic and operational oversight ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

Senture

Call Center Manager - North Carolina

Raleigh, NC · On-site

$90 - $125/hr

Overview The Call Center Manager is responsible for the overall leadership, management, and performance of a customer contact center operation. This role provides strategic and operational oversight ...

Trustmark

Call Center Representative II

Raleigh, NC · On-site

$22 - $31.79/hr

Provides alternatives and options during phone calls; demonstrated ability to gather information and make appropriate decisions focusing on the first call resolution; documents the customer ...

New

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

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Showing results 21-40

All JobsMedical Call Center JobsMedical Call Center Jobs in Raleigh, NC

Medical Call Center information

See Raleigh, NC salary details

$10

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How much do medical call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for medical call center in Raleigh, NC is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.41 and $17.43 per hour, depending on experience, location, and employer.

What is a medical call center?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What do medical call centers do?

Medical call centers handle patient inquiries, appointment scheduling, and provide information about healthcare services. Staff in these centers often use electronic health records and communication tools to assist patients efficiently and accurately.

What are popular job titles related to Medical Call Center jobs in Raleigh, NC?

For Medical Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Medical Call Center jobs in Raleigh, NC look for?

The top searched job categories for Medical Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Medical Call Center jobs?

Cities near Raleigh, NC with the most Medical Call Center job openings:

Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 75% Full Time, 6% Part Time, and 19% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $32,580 per year, or $15.7 per hour.

Call Center Coordinator

Community Care of North Carolina Inc

Cary, NC • On-site

$19.50 - $26.50/hr

Full-time

Posted 25 days ago

Job description

About CCNC

From the mountains to the coast, from large cities to small towns, Community Care of North Carolina is transforming health care. Informed by statewide data and predictive analytics, community-based care-managers work with local physicians and diverse teams of health professionals to develop whole-person plans of care that connect people to the right local resources and increase equity and access to high quality care.


CCNC Mission Statement

To improve the health and quality of life for all North Carolinians by building supporting better community-based healthcare delivery systems.


Position Summary

The Call Center Coordinator is responsible for telephonic outreach and screening of identified members based on plan stratification for care management with a call center approach. Call Center staff also monitor for incoming calls, process referrals, and assist with any questions or needs identified. An experienced and energetic communicator, the coordinator is focused on deepening program participation as well as making members aware of CCNC (plan) programs and offerings.  


The Call Center Coordinator interacts with members, providers, and other staff to initiate program interventions, document activities, and refer risk appropriate members to professional staff according to protocols. The candidate for this position must have a disposition towards good customer service, be assertive without being aggressive, and always maintain a professional demeanor.  

The Call Center Coordinator will work remotely to cover needs across the state. 

Essential Functions
  • Conduct continual telephonic outreach to identified and referred members focused on engaging members with care management services. 
  • Receive/retrieve and manage referrals from callers and/or data reports, linking members with care management needs as identified. 
  • Complete and document member screenings tools and refer clinical needs to most appropriate clinical care management team member for assessment and follow up.
  • Verify demographic information. 
  • Send educational materials, welcome letters, and/or other resources to members, as necessary.  
  • Assist to identify and address Social Determinant of Health needs.  
  • Assist with guidance in scheduling medical appointments and transportation as needed. 
  • Provide information on community resources. 
  • Assist member with care coordination of resource needs and health care system navigation. 
  • Provide culturally appropriate general education and information. 
  • Meet monthly productivity and role expectations. 
  • Complete all assignments within expected timeframes.  
  • Perform other duties that assist in keeping the operations organized and functioning as needed.
  • Notify supervisor promptly of any issues with receiving or sending referrals, making timely care management assignments, or issues with carrying out any other duties assigned. 
  • Collaborate with the Care Team to address barriers and create efficiencies with processes 
  • Abide by department guidelines, company policies, and HIPAA regulations.
  • Attend departmental and corporate meetings.
  • Understand and uphold CCNC goals, objectives, and standards. 
  • Perform all other duties as requested. 

 

Qualifications

  • High School Diploma/ or GED  
  • Prior telephonic call center experience desired
  • Minimum of two years previous work experience, preferably in a healthcare setting
  • Healthcare experience and medical terminology knowledge highly preferred 
  • Bilingual preferred 
  • Managed care experience a plus 
Knowledge, Skills, and Abilities
  • Computer skills required including various office software and the internet; experience with MS Office software preferred
  • Strong initiative and attention to detail
  • Performance metric driven and productivity mindset 
  • Strong oral and written communication proficiency 
  • Organizational and time management skills 
  • Strong interpersonal and critical thinking skills; team-oriented 
  • Resourceful - able to shift strategy or approach in response to the demands of a situation
  • Adaptable - responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
  • Motivational interviewing skills 
  • Knowledge of Care Management principles 
  • Ability to work independently, multi-task, and to use sound judgment when needed
  • Outgoing and energetic attitude; respectful customer service skills 
  • Ability to provide information in a manner that is culturally and linguistically appropriate 
  • Knowledge of and experience working in member or clinical data systems 
Working Conditions
  • Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time
  • Must be able to utilize office equipment, computer, keyboard, and phone with or without assistive devices
  • Repetitive wrist motion and occasional lifting/carrying of up to 25 pounds
  • Hands-on clinical treatment is not permitted when performing duties for the organization
  • The job environment is a home environment
  • The job environment can be intense as high volume, repetitive work is an expectation 

Why Join Us

  • Make a meaningful impact on youth and families across North Carolina
  • Work with a supportive and collaborative care team
  • Competitive Benefits Package effective first day of employment
  • Opportunities for growth, training, and bonus incentives*

Ready to improve the health and quality of life of all North Carolinians by building and supporting better community-based health care delivery systems? 

  • Apply today and join us in delivering compassionate care that makes a difference.