ZipRecruiter

Log In

1

Medical Call Center Representative Jobs in Raleigh, NC

RALEIGH MEDICAL GROUP PA

Call Center Representative

Cary, NC · On-site

$15.75 - $19.75/hr

Raleigh Medical Group is seeking a professional and customer-focused Call Center Representative to support our Dermatology practice. This role serves as the first point of contact for patients by ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Job Title: Call Center Representative Client: McKesson Pay Rate: $20.40/hour on W2 Duration: 3 ... Medical office experience or medical terminology knowledge Additional Notes: * Training and work ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls ... Medical office experience or medical terminology knowledge Additional Notes: * Training and work ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

SPECTRUM

Call Center Representative

Morrisville, NC · On-site

$20/hr

As a Customer Service Representative with a focus on Video Repair, you will use your communication ... call center * Technical Skills: MS Office, computer skills, typing * Skills: Communication ...

next page

Showing results 1-20

All JobsMedical Call Center Representative JobsMedical Call Center Representative Jobs in Raleigh, NC

Medical Call Center Representative information

See Raleigh, NC salary details

$9

$16

$22

How much do medical call center representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for medical call center representative in Raleigh, NC is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.21 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Medical Call Center Representatives typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, entrepreneurship, or skilled trades, but they usually require significant experience, certifications, or a strong network. Most jobs offering such high weekly pay generally demand specific qualifications or business ownership.

What are some common challenges Medical Call Center Representatives face, and how can they effectively handle them?

Medical Call Center Representatives often encounter high call volumes, emotionally distressed callers, and the need to accurately relay medical information while maintaining patient confidentiality. To handle these challenges, it’s important to stay organized, practice active listening, and follow established protocols for sensitive situations. Developing strong communication skills and remaining calm under pressure can help representatives provide excellent service and support to both patients and healthcare providers.

What does a healthcare call center agent do?

A healthcare call center agent, or medical call center representative, handles patient inquiries, schedules appointments, provides information about medical services, and assists with billing or insurance questions. They often use electronic health record systems and require good communication skills to deliver accurate and compassionate support in a fast-paced environment.

What is the difference between Medical Call Center Representative vs Medical Administrative Assistant?

AspectMedical Call Center RepresentativeMedical Administrative Assistant
CredentialsHigh school diploma; optional certifications in medical billing or customer serviceHigh school diploma; often certified in medical office administration
Work EnvironmentCall centers, healthcare providers, insurance companiesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare, insurance, telehealthHospitals, clinics, private practices
Primary ResponsibilitiesAnswering calls, scheduling, providing patient infoManaging patient records, scheduling appointments, billing

While both roles support healthcare operations, Medical Call Center Representatives focus on communication via calls and customer service, whereas Medical Administrative Assistants handle administrative tasks within medical facilities. Both require strong communication skills and healthcare knowledge, but their work environments and daily duties differ significantly.

What does a Medical Call Center Representative do?

A Medical Call Center Representative is responsible for handling incoming and outgoing calls for healthcare facilities. Their duties often include scheduling appointments, answering patient questions, verifying insurance information, and providing information about medical services. They play a crucial role in ensuring smooth communication between patients and medical staff, while also maintaining patient confidentiality and providing excellent customer service. This role requires good communication skills, empathy, and knowledge of healthcare processes.

What are the key skills and qualifications needed to thrive as a Medical Call Center Representative, and why are they important?

To thrive as a Medical Call Center Representative, you need strong communication skills, basic medical knowledge, and often a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHR) systems, and sometimes HIPAA certification is typically required. Excellent listening skills, patience, and the ability to handle stressful situations with professionalism help individuals excel in this role. These skills ensure accurate information exchange, patient satisfaction, and compliance with healthcare regulations in a fast-paced environment.

How can I make 2000 a week working from home?

A Medical Call Center Representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized knowledge in medical billing or insurance. Increasing income may also involve taking on additional shifts, working for multiple employers, or earning performance-based bonuses. Strong communication skills, familiarity with medical software, and certification can improve earning potential.

What is the highest paying call center job?

Medical call center representatives with specialized skills, such as medical billing, coding, or handling complex insurance inquiries, tend to earn higher salaries. Additionally, supervisory or managerial roles within call centers generally offer higher pay compared to entry-level positions.
What are popular job titles related to Medical Call Center Representative jobs in Raleigh, NC? For Medical Call Center Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Medical Call Center Representative jobs in Raleigh, NC look for? The top searched job categories for Medical Call Center Representative jobs in Raleigh, NC are:
Medical Call Center Representative jobs near you
Infographic showing various Medical Call Center Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 77% Full Time, 10% Part Time, 3% Temporary, and 10% Contract. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $33,302 per year, or $16 per hour.

Call Center Representative

RALEIGH MEDICAL GROUP PA

Cary, NC • On-site

$15.75 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Title:

Call Center Representative – Dermatology

Location:

Onsite

Department:

Dermatology

Shift:

Monday - Friday | Day Shift

Call Center Representative – Dermatology
 In-Office

Help create a positive patient experience from the very first call.

Raleigh Medical Group is seeking a professional and customer-focused Call Center Representative to support our Dermatology practice. This role serves as the first point of contact for patients by managing incoming calls, coordinating appointment scheduling, processing patient requests, and supporting communication between patients and clinical teams.

The Call Center Representative plays an important role in delivering exceptional customer service while helping maintain efficient daily operations in a fast-paced specialty practice environment.

Responsibilities
  • Answers and directs incoming telephone calls in a professional and courteous manner
  • Schedules, reschedules, and cancels patient appointments accurately and efficiently
  • Returns patient calls and routes messages appropriately
  • Processes incoming patient requests through the patient portal and website
  • Enters and updates patient demographic and insurance information while ensuring accuracy and completeness
  • Submits new patient requests to the appropriate provider through the electronic health record (EHR) system
  • Verifies insurance eligibility for same-day appointments when applicable
  • Processes appointment cancellation line messages and updates schedules accordingly
  • Collaborates with clinical and administrative teams to support coordinated patient care
  • Participates in departmental meetings, training activities, and customer service initiatives
  • Assists with front office support duties as needed, including patient check-in, registration, and collection of copays
  • Performs additional duties as assigned
Qualifications

Required:

  •  High School diploma or equivalent
  • Strong customer service and communication skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Basic computer proficiency and ability to learn practice management systems

Preferred:
 

  • Previous medical office, call center, scheduling, or customer service experience preferred
  • Experience utilizing electronic health record (EHR) systems preferred
  • Knowledge of medical terminology preferred
Why Join Raleigh Medical Group?
  • Meaningful work supporting patient-centered care
  • Collaborative and team-oriented work environment
  • Opportunity to grow within a respected multi-specialty medical practice
  • Stable weekday schedule with no overnight shifts
We Offer Our Valued Employees
  • Group Health, Dental, and Vision coverage
  •  FSA and HSA options
  • Generous Paid Time Off (PTO)
  • 401(k) Retirement Plan with employer matching
  • Company-paid Life, Short-Term & Long-Term Disability
  • Competitive pay

EEO Statement:

Raleigh Medical Group, PA is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.

Apply